86 comments found

Hey. Yesterday I bought the template “myApp at ThemeForest. In advertising the template, indicating that it was a Responsive Design. This is not true. The template does not fit into tablets (ipad). Only fits the iphone.

This template does not interest me as well. It is false advertising.

What solution do I get?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

I posted three messages on the support forum with no reply.

ait
ait Author

Hi, your questions has been resolved on our support forum already.

Thanks.

Not true. Still not give me a solution. If the template does not do what you advertised, money back. So I do not want. I’m not worth anything.

This is NOT a responsive design. Theme Forest needs to remove this from their directory until the author makes it responsive or removes the tag ‘responsive’ from the description. A great theme with awesome functions, too bad it is NOT responsive.

ait
ait Author

Hi,

Theme is responsive and will automatically reduce it’s width when viewing on iPhone for example. Just open the demo site in your mobile and close top themeforest bar.

Thanks

TheChrisLusk

This is a mobile ‘version’ of the site and not a truly responsive theme. It will not automatically adjust to screen sizes as they reduce or expand. I pulled it up on a Kindle Fire and it had no scrollbars and content was off the page. You have created a KILLER theme here with device “versions” but is not responsive in the sense that it adapts to screen sizes by arrange content on the fly. I would love to help you make it responsive! :)

Dang was going to buy this, but it’s definitely not responsive. I see the title has been adjusted to “Adaptive.” Pulled up on Droid2, Stratosphere, and Transformer tablet, looked different on each one, and slider shows up all funny on the Android phones (you can see 2 slides at a time). You would have a gold mine here if this thing was truly responsive. Hope you can work that out.

Ditto. Please let us know if this ever becomes truly responsive.

ait
ait Author

Hi,

sorry, only the adaptive layout will be available for this theme.

Thanks.

how do you delete skins? Created a skin, cannot delete it. I removed the folder directory and it still says the skin I created is selected… this theme is horsey thrown together… not responsive like you advertise, this is a fucking joke.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

cannot create support login…. used my purchase code, put my username in and then says “you cannot create account, username already exists” just fucking great. This is such bullshit man, get it together already.

ait
ait Author

I can see that your account was already created on 2nd of April. Please use “forgot your password” feature if you don’t know your current password. Thanks.

xstortionist

I don’t have time for this. I have chemotherapy at 1pm today, please just refund me my money so I can get a theme that is accurately advertised. thanks.

Nothing in the documentation about the “skins” section of the theme…. never have I downloaded a theme and had this amount of problems. Expecting a full refund.

Same here!

petedao Purchased

hi,

i have installed this theme and content at my live server but i am getting issue in contact us page, i added this page according to the documentation file that you provided with theme. i tried too many time by deleting and installing contact form 7 plugin but my form is not sending message and providing me trouble with this message “Failed to send your message. Please try later or contact the administrator by another method.”

please help tp solve this issue and also tell me about “how i can delete left javascript function for changing color from front end”

waiting for your kind response.

thanks

kind regards

petedao Purchased

hi,

i have installed this theme and content at my live server but i am getting issue in contact us page, i added this page according to the documentation file that you provided with theme. i tried too many time by deleting and installing contact form 7 plugin but my form is not sending message and providing me trouble with this message “Failed to send your message. Please try later or contact the administrator by another method.”

please help tp solve this issue and also tell me about “how i can delete left javascript function for changing color from front end”

waiting for your kind response.

thanks

kind regards

petedao Purchased

hi,

i have installed this theme and content at my live server but i am getting issue in contact us page, i added this page according to the documentation file that you provided with theme. i tried too many time by deleting and installing contact form 7 plugin but my form is not sending message and providing me trouble with this message “Failed to send your message. Please try later or contact the administrator by another method.”

please help tp solve this issue and also tell me about “how i can delete left javascript function for changing color from front end”

waiting for your kind response.

thanks

kind regards

istanley Purchased

Hello! First off, I’d just like to say that this is an awesome theme! I do have a question that relates to the Google Maps shortcode…

I would like to present a map that relates to a particular search term. For example, a map that shows all chihuahua breeders in the US from the search phrase “chihuahua breeders united states.” How would I do this using the shortcode?

I see where you can enter an addess, coordinates etc within the shortcode. But I don’t really have anything as specific as that. Or rather, I need to show several locations on one map instead of just one. Any help you can offer with this would be appreciated. It’s going to be a huge part of our website, so we need to get it figured out.

Thanks in advance!

ait
ait Author

Hi,

sorry this is not possible with our shortcode but you can try to use the original google functionality for google maps and place the embeding code to your wysiwyg editor.

Thanks.

Default-user
istanley Purchased

Thanks for the response. I figured out a plugin to use for what I need to do!

nio1978b Purchased

Hi , i am developer many years and as i noticed after installing your template, your template is full of bugs , icon sets bugs and language bug , as i noticed till now, i have create support ticket before some hours, because the bugs that i noticed are not included on your f.a.q. table .

Let me know if you support is active and quick to give me solutions for your template bugs , otherwise you can refund me pls my payment back . Thank you Christophorus

ait
ait Author

I’ve sent your questions to our developer. He’ll answer on our support forum shortly. Thanks.

Default-user
nio1978b Purchased

Hi , i apologize for my “mistake” the template works perfect , but just need to give some more details on instructions text ,because its not so easy for developers to understand how exactly works, after your instructions from your support, i understood how easy was to set up the problems that i had , and wasnt template bugs, same problems as i saw have many other developers that purchased the template , so i suggest you to add some more details on instructions , because you have created best design template and functions , and with some more details on instructions , all the complains ,which is posted here about template, will no more exist :) Kindly Regards Christophorus

ait
ait Author

Thanks for that, we’ll update our documentation.

CodeTaxi Purchased

Unable to get the shortcodes to work on home page correctly. Please advise. They just show up not formatted like stated. Thanks.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

spxdcz Purchased

Installed the theme on a fresh install of latest Wordpress. Causes Apache to segfault every two or three clicks (on either website or admin panel). I don’t know what this theme uses, but it causes a problem that I’ve never seen any other theme cause!

Plus themeforest don’t offer refunds, so now I’m $45 down with a theme that I can’t use. Wonderful!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

istanley Purchased

For those who are having some issues with installation….there are 2 things that I thought I’d point out since I’ve dealt with them in other themes. First, uploading the entire zip file for this theme will not install it correctly. This is because the top-level zip file includes other files not necessary for WP. I would suggest extracting the top-level zip file and then searching for the zipped file inside that says “myapp” as this is where the WP theme actually begins. It can be found inside of the folder labeled “WP” once you’ve extracted everything.

Next, disabling the theme editor on the left-hand side helped to solve a few issues I was having. Those issues caused slower loading and in turn some issues with formatting or images not showing up properly. Once I disabled it my site was able to load right up with no issues. I have some knowledge of HTML & CSS , so I don’t really have a need for that editor.

I would suggest considering these 2 things if you’re having issues with installation or short codes etc. not showing up properly. Hope that helps someone.

For the record, I’ve worked with several themes from Theme Forest over the past few years and though this one has its issues, it is one of the best I’ve purchased in terms of customization and functionality. I hope that some improvements will be added in the future, but once you get into it it can be a great theme.

The forums are also helpful. I’ve been able to figure out a couple of customization issues without having to contact support because the questions were already answered there. So if you’re having issues I would suggest checking out their forums before you get too frustrated.

ait
ait Author

Thanks for your review. All our recent themes are based on the same framework. If you once get familiar with one theme, you’ll be a master in all our other themes as well :)

NOTE :

COMMENTS ARE CORRECT ABOVE . MINIMIZE YOUR BROWSER WINDOW TO SEE THAT IT IS IN FACT ‘NOT’ RESPONSIVE

thought I’d just make that clear :) Was thinking of buying :-/

ait
ait Author

Please try to click on Cell phone button in the preview bar, you’ll see that theme will adapt to mobile window. Theme does not resize all the way down, so for example on iPad it’ll look the same.

Do your customers need all these different theme versions for different widths? Just asking.

istanley Purchased

Hello again all. Just thought I’d mention that the live preview seems to be down as of today. Any word on when it’ll be back up? I tend to use it as a reference for the short codes while I’m working (I work strictly in the html editor due to wp formatting issues).

In case you need to know, it’s coming up for me as a 500 Internal Server Error. Just thought I’d let you know.

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