86 comments found

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States

Hello, I purchased this theme on July 22, 2012. I cannot access your Support Forum and I need help. I have sent you a message through envato. Please contact me here or by email or through envato. Thank you.

ait
ait Author

Sorry I cannot see your purchase. Please contact Envato support if you have issues with your account. Thanks.

Default-user

I have issues with your MyAPP theme and I need access to your support forum. I have sent you messages through this website and you haven’t answered any of them. Is this the kind of service others can expect from you too?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
samwereb Purchased

Developer, please visit your support forum where I have asked for help with several problems with this theme.

ait
ait Author

Sorry we don’t work over weekends. All your questions should be answered now.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
samwereb Purchased

AIT, please pay attention to your support forum where I have submitted multiple support requests for this theme. When I purchased this theme I relied upon your statement in the item details that I would get support and I haven’t seen any yet.

ait
ait Author

Thanks for your message. Support is only provided Monday to Friday usually during office hours. All your questions should be answered now.

Default-user
samwereb Purchased

I posted my first request for support on Friday, not over the weekend. and several more yesterday and today, which were Monday and Tuesday respectively. I’ve been patient with you in catching up because you don’t want to work on weekends. Many support requests, from myself and others, are open and unanswered in your forum and I wish you would pay attention to them. This theme is very difficult to work with and does not contain very good documentation at all.

ait
ait Author

Thanks for the message. I can see that all your questions are answered now. Please understand that support forum is not a live chat where you’ll get an answer in seconds. Due to number and complexity of questions it can sometimes take longer to go through all of them. We still do our best to offer as good support as we can for free.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
samwereb Purchased

Is the developer still supporting this theme? I have tried to make contact with them through Envato, by posting support requests in their support forum and by commented on their facebook page. They haven’t answered anything. Are they still in business?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
samwereb Purchased

After many messages through Envato, posts to support forum and even posts to the AIT facebook bage, I have finally been able to make contact with this developer so I will not charge back this purchase.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States
samwereb Purchased

This is the most difficult WordPress theme to customize that I’ve ever seen. I have encountered many bugs and forced workarounds and nothing seems to work as well as the developer’s live preview does. Questions posted to the support forum remain open and unanswered for days on end. Please consider this carefully before you purchase this theme. I wish someone told me this before I purchased it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Terrible Support …

ait
ait Author

Sorry I don’t see you even registered to our support forum…

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I honestly would not recommend this script. I have had to load and re-load it 8 times following the instructions to the letter for full site deployment import defaultcontent-export. How it should read: Step 1 Install Contact Form 7. Step 2 Un-check Organize my uploads into month- and year-based folders in the Media/Settings panel. Step 3 Install import WordPress in tools import. Step 4 upload theme and activate. step 5. defaultcontent-export Now here is where the problem is: After you upload the file you are asked by Wordpress to name an admin, leave it blank, etc There are no instructions here as to what should be done. ( I have done them all ) Then I receive a message that tells me that all files have failed to import. So naturally I try again and then it obviously tells me that all these files exist after it just told me they failed. So I have tried multiple methods and strangely enough I get multiple outcomes for each load. Looks good on a demo on the developers site, but when trying to load the same assets on your own site…hold on tight because you will get 20 possible different scenarios. Frustrating to say the least. Save your money!

Waste of money…Waste of time. I know exactly where this script is going.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
tcg1 Purchased

I am also joining in with the complaints for this theme for the following:

1. Visual Editor – I am unable to view the visual editor and am therefore having to hand code pages through the text editor.

2. Because I am unable to use the Visual Editor, I have NO access to the sortcodes feature. I have tried to manually add a portfolio shortcode to a page based on the specific documentation instructions and it is not rendering.

3. I switched to the twenty-eleven theme and see that the visual editor works fine, which lets me know it is an issue with this theme.

4. I posted for support on your other forum and sent an email last week and have not received any responses.

The biggest challenge for me at this point is getting the visual editor to work.

I finally figured out the slider question I asked, but the visual editor is outside of my scope.

I recommend the following on your other support site:

A way to search through questions for only the theme you purchased. Doing a general search on your site brings up answers for ALL the other themes you develop.

A Common Install/Set-Up Errors/Troubleshooting Category that only you post to where you list ways to resolve (installation, import of demo, visual editor) issues.

I have now attempted 3 ways to try and get help from you and your support team. Here’s to hoping at least one of them is responded to.

ait
ait Author

Please send admin login to Ivan, he’ll help you with visual editor. It’s usually a hosting setting issue. Thanks.

Default-user
tcg1 Purchased

Your other support site confuses me. I spend too much time searching for answers because I have to scroll through the responses for all the dozen plus themes you offer. It’s far too involved and really needs to be simplified to save people time from having to do useless searches.

You guys have great looking themes, but do consider the end-user: us, your buyers, when you set-up support. It may even help prevent all these questions being asked (probably more than 2-5 times).

I have a few more questions:

1. Can I add video to the slider? If no (as I’m sure you’ve been asked this question before) what do you recommend to achieve this?

2. I reduced the top padding on the icons section box to decrease the high amount of white space that was appearring between it and the content area on the homepage. However, when I did this, it also reduced the padding area on pages where I have the icon section appearing first. Is there a way to add code to only have the padding reduced on the homepage and not every page?

3. Shortcodes – Can shortcodes appear in the testimonials box? This would be a great fix if videos cannot go into the slider. I tried, but the shortcode does not render.

4. I changed the font color in the testimonials box and in the sliders box, but both are not acting right. What I mean by this is: I changed the colors in the testimonials box, but the color does not change at all. I changed the color in the slider box, the main title all changes, but the link, titles does not.

Any recommendations. Thanks!

ait
ait Author

Please post your support questions to our support forum. Our developers don’t have access to themeforest discussions here. Thanks.

  • Bought between 500 and 999 items
  • Has been a member for 6-7 years
  • Referred between 1 and 9 users

hi guys i just posted two threads in your support forum – am running a limited time promo right now and really want to get ninja popup working with the theme to help conversion – any input on the thread greatly appreciated. thanks

ait
ait Author

Thanks for your message. Our support staff will have a look at your questions soon as we don’t work over weekends.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

hello, how do I add Hungarian Language?

ait
ait Author

Theme supports WPML plugin, you can translate it to any language. PO file is included. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

A last thing before I buy this wp theme : I tried it on Ipad and semms to be not responsive. Am I wrong ? If not so, when do you plan make theme as responsive? regards

ait
ait Author

Theme will adapt to mobile screens, it stays the same on iPad as it’s designed to 1024px. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

hello,I have installed :all ok, except documentation.I would display Documentation like you demo does, But I am not able.Can You help? Thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Is the slider resizable? height-wise.

ait

Yes, you can set the height in the admin panel, no problem. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Visual Editor is not working at all , I have done almost every step whatever you have suggested, extremely disappoint with the support.

I am using Wordpress 3.6, MyApp theme.

Help me out, otherwise I don’t need this theme anymore

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user

Support is not responding, its really weird :(

ait

I’ve forwarded your message to our support staff, they’ll have a look at your question asap. Thanks.

Default-user

This theme is not compatible with wordpress 3.6, do fix it ….... It really sucks,

Its almost 6 days em suffering from this issue.. Admin do something ….

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user

Thank you so much ,finally resolved this issue with the following guideline.

For some users help download theme again from themeforest and reinstall, or change file permissions to 755 for file ./AIT/Framework/Shortcodes/pluginScript.php to wp-config.php file add lines below, and reinstall theme. Few users solved this issue following these steps. define(‘FS_CHMOD_FILE’,0755); define(‘FS_CHMOD_DIR’,0755);

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • India
Ateet Purchased

Having so many issues : - 1. Contact page import error and what ever it is importing is not working. 2. I have changed the running code css without adding a new skin, but it get changed by itself bu itself to old code CSS. 3. Also internal page are coming with “slider and icon of home page”. Even when not selected.

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Please, can you release only “cufon fix”? I cant update full theme, i need only cufon fix

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
evenzia Purchased

does this theme support wp 3.7.1?

ait
ait Author

Hi,

Yes you can upgrade no problem.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
evenzia Purchased

thanks, i will look into ur post again and get back to u

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Mr_CROM Purchased

Greetings,

I have just downloaded for the first time and the package that has arrived is the theme that installs is called `Lawyer’ and looks quite different…is there is something I have missed?

Any advice appreciated

Default-user
Mr_CROM Purchased

If any fellow buyers of this template are reading and would be willing to send me a copy of the file it would be appreciated.

ait
ait Author

Sorry for that. I’ll reupload the right theme now. Please send me a private message, I’ll send you myapp zip file via email. Thanks.

Default-user
Mr_CROM Purchased

@ait thanks I got the file from the themeforest link. I appreciate the fast response :)

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Mr_CROM Purchased

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