An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dhsign

They will respond to buyers' questions via email at

Additional information from dhsign:

If you have any problem with any of our items feel free to contact us.

Support for our items includes:
  • Responding to questions or problems regarding the item and its features within 24 hours (normally it’s within 6 to 8 hours)
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Small customizations of the templates
  • Installation services

Note: all of the above services are for free and no additional charges will be applied!

Item support does not include:
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.