An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by dhsign
Additional information from dhsign:
If you have any problem with any of my items feel free to contact me.Support for my items includes:
- Responding to questions or problems regarding the item and its features within 24 hours (normally it’s within 6 to 8 hours)
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Small customizations of the templates
- Installation services
Note: all of the above services are for free and no additional charges will be applied!Item support does not include:
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Author has had an Item Featured
- Sold between 50 000 and 100 000 dollars
- Exclusive Author
- Referred between 10 and 49 users
- Bought between 50 and 99 items
- Has been a member for 2-3 years
|Created||3 April 13|
|Last Update||19 September 13|
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