An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by guuthemes
They will respond to buyers' questions via their own support system.Go to item support
Additional information from guuthemes:
Please visit our support forum above, where we can assist you with questions or issues you have. PLEASE NOTE: Theme support is offered to verified customers via the forum only. Support requests made by email, comments on ThemeForest, or any other method will be redirected back to this forum.
To be able to post in our forum and get free support , you will firstly need to Register, using the link found on the forum homepage.
There you will need to input your item Purchase Code, and once verified, register your details. Once this is done, you are free to post within the support forum.
We check forum threads twice a day, Monday – Friday (between 10.00am and 5.00pm GMT) and our team members and yourself will always be in different timezones so please keep that in mind. Support response time can take up to 24 hours during regular business days so please be patient. Our support covers getting setup, trouble using any features, and any bug fixes that may arise.
Unfortunately we cannot provide support for customisations or 3rd party plugins.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||8 February 13|
|Last Update||11 June 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files|
|Tags||agency, clean, creative, css3, html5, jquery, minimal, one page, portfolio, responsive, slider|