An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, guuthemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from guuthemes:
Please visit our support forum above, where we can assist you with questions or issues you have. PLEASE NOTE: Theme support is offered to verified customers via the forum only. Support requests made by email, comments on ThemeForest, or any other method will be redirected back to this forum.
To be able to post in our forum and get free support , you will firstly need to Register, using the link found on the forum homepage.
There you will need to input your item Purchase Code, and once verified, register your details. Once this is done, you are free to post within the support forum.
We check forum threads twice a day, Monday – Friday (between 10.00am and 5.00pm GMT) and our team members and yourself will always be in different timezones so please keep that in mind. Support response time can take up to 24 hours during regular business days so please be patient. Our support covers getting setup, trouble using any features, and any bug fixes that may arise.
Unfortunately we cannot provide support for customisations or 3rd party plugins.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.