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Hi, I’ve posted a couple tickets over on the support site and have yet to hear back about them. It’s been a couple weeks since I’ve left the comments.
Would you be able to answer these tickets relatively soon? I’m hoping to launch a site soon and would greatly appreciate some help.
Thank you!
http://guuthemes.ticksy.com/ticket/52054 http://guuthemes.ticksy.com/ticket/55513Hi,
Have answered both tickets.
Many thanks
Thank you for the quick response, but this didn’t resolve the issue I’m referring to. This change expanded the actual select navigation menu to full width, but the problem I’m experiencing is that when you scroll down the page a bit and the nav changes over to the “sticky nav” the whole navigation bar (the menu and the background as well) doesn’t extend all the way to the lefthand side of the window. There’s a space where it doesn’t reach the full width. It’s not necessarily the actual navigation “menu” specifically, it’s the entire navigation bar itself.
Again, this issue only presents itself in Android phones. When viewing on iOS devices, there’s no issue. Also, when you first open the site on Android the menu bar looks fine…it’s only when scrollling down and it switches over to the “sticky” nav bar.
Thank you for your help, hopefully you’re able to resolve this issue quickly.
Hi,
I see this issue is resolved in the most recent release of the theme, but, because of all of the customization I’ve done, I’m hesitant to update the entire them. Can you please give me the code that fixes only the Android sticky menu issue? Again, the fix you provided previously only caused the “select menu” to stretch full width. This wasn’t the issue. I need the whole menu to stretch…right now there is a noticeable gap between the sticky menu and the left hand side of the page.
I’d appreciate any help you can give. Thanks.
Hi there!
Is it possible to make a submenu? Or only main pages?
Grtz
Hi there,
I have read true the documentation but I cannot figure out how to setup up my own menu with my own pages. I don’t want to use the pages like “about us” that comes with the theme. When I add a menu item It does not scroll to the page, it loads the page instead of scroll to it.
Any help will be much appreciated.
I hope you understand what I mean.
Thanks in advance
IMPORTANT MESSAGE
Hi folks,
I am pleased to announce a new support team member to the GuuThemes family – Mel (you can see her awesome profile here. Mel has worked with many of ThemeForest’s top authors, and as you can see from her testimonials provides the very best in support services.
We understand that support in the past, on a few occasions had been lacking, so we wanted to fix this, hence bringing on board a dedicated support member like Mel.
We also have a fantastic new support forum at – http://guuthemes.com where Mel will be able to answer your support requests daily, and where you can easily search previous support messages, and where we aim to build up an invaluable knowledgebase over time.
Many thanks for your time, and support
Marc
GuuThemes
How can I make it so that my visitors can see more (all) than the latest 3 “latest news” post?
Hey there omgitztrey!
This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there soon
Thanks and all the best,
Mel
i did not get a response for 4 days on your support forum! And there are other frustrated people there. Why do you claim AAA support? I bought many themes on themforest but I was never ignored for 4 days!
Hi valcs,
We apologise for the delay in replying. Please look at my recent post which explains in detail what we are doing.
Many thanks
Hey valcs,
this is Mel, the new support staff for guuthemes.
I apologize for the inconvenience you’re experiencing, but I just want to make sure that you are in our forum at http://guuthemes.com and not in our old ticket system over at ticksy!
We shut down ticksy and moved to a completely new and improved support system where I will be at your service exclusively and on a daily base! In the new forum it’s not only easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
You can refer to our notifications and announcements in the comment system here or on ticksy.
I hope to see you in our new support forum soon
All the best, Mel
ok thanks. i registered to the new system. going to use it.
Awesome! Thank you and see you there
Cheers, Mel
Trying to get a sitemap.xml generated with Yoast but page is not found. Is is possible to have a sitemap generated?
Hey there chays!
This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
We’ll definitely try to help you with your request.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there soon
Thanks and all the best, Mel
hi! would be great if you could help me, in the “team section” i want to have 2 columns with the same size, not 3. how can i do that? thx
Hey there excelsis!
This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there
Cheers, Mel – guuthemes support
my 2nd question is: can i remove the white background in all of the sections, so that you could only see the background image fullscreen? thank you so much.
Hey there excelsis!
This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there
Cheers, Mel – guuthemes support
Hey,
My background image for the header does not seem to work..?
Plus why is it not possible to add code to the header?
Also could you tell me which part of the code do I need to edit to remove the grey box around the social icons?
Thanks
Hey there eleven!
This is Mel, the support staff for guuthemes, and I would like to invite you over to our brand new dedicated support forum, where it’s not only much more organized and easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
We’ll definitely try to help you with your request.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there soon
Thanks and all the best, Mel
Hi, how can I add my copyright, disclaimer, policy, etc as links in the footer? LS3
Hey there! You could add that in the Contact section of your site!
For future requests I’d like to invite you over to our brand new dedicated support forum, where it’s not only easier for us to keep track of your request, but it will also allow you to post your login details privately and securely in case we need to check out the issue you’re having in your backend.
So if I may lead you towards our new home of the support: http://guuthemes.com
I hope to see you there
Cheers, Mel – guuthemes support
Has there been an issue with the twitter feed not working for others? Mine seems to be gone.
Edit: I see there is an update. Thanks.
Exactly
Cheers, Mel
by the way..updating this theme has caused many issues via ftp. might need to take a look. wow.
http://cl.ly/image/3u3C1q1H2G1t http://cl.ly/image/393Y3p301m12 http://cl.ly/image/29062J021b3JHey!
Can you please visit our forum guuthemes.com for support requests? Please let us know your website URL, you can also attach your login details in a private reply so we can check it out.
Cheers, Mel
I would really love the twitter widget to work again, is there anyway we can get it back in there?
Hi Matt,
Yes, in the latest version we removed the 1.0 Twitter widget and replaced it with another testimonial section, but we are looking at implementing a 1.1 API widget back into the next update.
Many thanks
Perfect thanks…any ETA on release of that?
I’m afraid no concrete ETA yet, so thanks for the patience!
Cheers, Mel – guuthemes Support
Hi i was wondering how can i make the other accordion elements close when i open one. e.g. as i open one the others close. Also im trying to place widgets in my contact us section and i want them side by side instead if underneath one another. Hers my contact form and my facebook box in the contact us section. The theme is amazing and very well put together and really easy to use. Thanks. www.gilbertandwright.com