902 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I’m just setting up a new gallery on a client site (using [galleria_images] short code) and I’m getting the error:

“No theme CSS loaded” appears in a black box at the top right in desktop Firefox and (iPhone) Safari

The site has a lot gallery pages and all of them have the same issue.

I’ve also noticed the same issue is happening on your demo site here: http://e404themes.com/natural/gallery/gallery-with-galleria/

Any help would be most appreciated Thanks

e404
e404 Author

I’ve checked our demo website using Firefox, Chrome, Opera and mobile Safari (iPhone), and I can’t see any issues. So I really don’t know what to say, because I need to see this issue to find the reason.

pingcreates

Hi

Thanks for your reply and after much head scratching I cleared the cache on all my browsers and its works now.

Sorry for pointing the finger too quickly ;)

Thanks again.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

Is it possible to create multiple buttons that link to different email addresses?

Thanks!

e404
e404 Author

If you mean this kind of buttons, then yes, it’s possible – you can create as many buttons as you want.

Default-user

I tried using the href shortcode (see below), but that didn’t work. Please let me know what I am doing wrong. Thanks!

Default-user

button color=”grass” size=”small” icon=”link-dark” rounded=”true” href= abcd@gmail.com]Connect[/button

e404
e404 Author
You neet to use mailto: in the href param, for example:
[button color="grass" size="small" icon="link-dark" rounded="true" href="mailto:abcd@gmail.com"]Connect[/button]
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

How do I add the social media icons to the top of the homepage (like in the live demo)?

Thanks!

e404
e404 Author

It’s described in the theme documentation. You can add these icons in the theme options panel (Theme Options -> Social Networks & RSS).

Default-user

Got it, thanks! Do I have the option to set the colour for these icons?

e404
e404 Author

No, there is only one social icons set included in the theme. However you can upload your own icons to the ‘images/socialmedia’ folder.

Default-user

Ok, great. Where is that folder located? Thanks!

e404
e404 Author

In the theme folder – I don’t know where you installed the theme, but usually it’s the ‘wp-content/themes/natural’ folder.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello again,

What is the ideal size for the custom logo?

Thanks for all of your help!

e404
e404 Author

There is no ideal logo size – you can use any image you like.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

First off, thanks for all of your help these past few days. Some of the best service I’ve ever received online.

Now for my question : )

Is there any way to remove the quotation marks from around testimonials on the testimonials page?

Thanks again!

e404
e404 Author
Add the following code to the Custom CSS box (Theme Options -> Styling Options):
blockquote { background: none; }
Default-user

Hmm… that didn’t seem to work. Here’s the page I’m referring to: http://biketoworkvancouver.com/resources/

I’m trying to remove all of the quotation marks from around the text for each item.

Thanks!

e404
e404 Author

Sorry, I didn’t understand which quotation marks you meant.

Edit the ‘inc/shortcodes.php’ file, find the following line:

$output .= '<p>"'.do_shortcode($content).'"</p>';

and remove quotation marks:

$output .= '<p>'.do_shortcode($content).'</p>';
Default-user

Ok, great. I’ll give that a try.

Could you please give me a hint as to where I would find the ‘inc/shortcodes.php’ file?

e404
e404 Author

In the theme folder (wp-content/themes/natural).

Default-user

I updated the code in the php file and saved it, but the quotation marks persist. Is there another step I am missing?

e404
e404 Author

You didn’t remove these quotes. Please send me your WP admin panel login and password and I’ll do that for you.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

Hi,

Great theme!!

My question: I want to use the Google font ‘Museo’. How can I implement that font?

Thanks in advance. AZ

e404
e404 Author

Museo is not a Google font.

http://www.fonts.com/font/exljbris/museo
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

I’m sorry, I didn’t know that. Is it still possible to add this font?

e404
e404 Author

Out of the box the theme supports only Google Fonts – you need to use a third party plugin to use fonts from an another provider (for example this one).

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands

Hi,

I’ve added this code to my homepage, but it doesn’t work. Do you know what I do wrong?

[scrollable title="Partners" height="150px" items="4" scroll="9"] http://www.energiedijken.nl/wp-content/uploads/ECN.jpg; http://www.energiedijken.nl/wp-content/uploads/Deltares.jpg; http://www.energiedijken.nl/wp-content/uploads/Erasmus-Universiteit.jpg; http://www.energiedijken.nl/wp-content/uploads/Red-Stack.jpg; http://www.energiedijken.nl/wp-content/uploads/Strukton.jpg; http://www.energiedijken.nl/wp-content/uploads/Oranjewoud.jpg; http://www.energiedijken.nl/wp-content/uploads/Tocardo.jpg; http://www.energiedijken.nl/wp-content/uploads/Energy-Valley.jpg; http://www.energiedijken.nl/wp-content/uploads/Tidal-Testing-Centre.jpg; [/scrollable]
e404
e404 Author

First of all, the height param value should be numeric (remove ‘px’). Also remember that each image URL should be placed in a separate line.

AZ_concept

Thanks for the quick reply! I’ve removed ‘px’ and i’ve placed each image URL in a separate line, but it still doesn’t work..

e404
e404 Author

I need an access to your WP admin panel to check what’s going on. Please send me an e-mail with login details.

AZ_concept

OK. I’ve send it.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
repeq Purchased

Hello -

Using flexslider pulling a slideshow – getting a “Failed to load given URL” – timthumb issue? title, navs, load fine. Just no image.

thanks.

e404
e404 Author

Yes, it’s probably a TimThumb issue. Could you send me your website URL?

e404
e404 Author

You have installed WordPress in a virtual folder (~growint9) and TimThumb doesn’t work with virtual folders. Please send me an e-mail with your WP admin panel login and password – I can make a workaround.

Default-user
repeq Purchased

thanks for pointing out the problem – i put in a workaround and it’s fine now – thanks again!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
bobbyl76 Purchased
http://www.bobbylopezcreative.com

Do you guys support anchor ID bookmarks? I tried creating one on my home page to create a link to a section lower down and when I scroll up the top slider is cut in half. Go to site above and click portfolio, it will take you down the page. Then scroll up and see how the top slider tucked under the nav?

Is there some way to fix that?

e404
e404 Author

First of all, these bookmars have nothing to do with the theme – it’s just HTML. Second, I can’t see any issues on your website.

bobbyl76
bobbyl76 Purchased

Did you click on the portfolio link in the nav at the top and scroll up afterwards?

e404
e404 Author

Yes.

e404
e404 Author

By the way: I don’t recommend this kind of links – they are confusing for most users. Plus your home page is very heavy – it loads very slow, because there are a lot of images and seven sliders (it’s too much in my opinion).

bobbyl76
bobbyl76 Purchased

yes I’m in the process of reducing the size of all the images. They load quickly on my computer since I have a fairly speedy connection but it’s good to know that not everyone is having the same experience. I had a similar experience when showing my work to someone else. Thanks for the advice. I broke out the sections into sub pages to help with page load times.

Thanks!

bobbyl76
bobbyl76 Purchased

how’s the page load times now?

e404
e404 Author

I think it’s much better now.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
madfatter Purchased

I didn’t see this mentioned in other comments so I thought I’d post. I just noticed that the Twitter Widget on my site stopped updating at the end of May. I believe this would be due to recent changes in twitter’s API? Are you aware of the issue? Is there an update planned?

Thanks.

e404
e404 Author

Twitter changed their API (now it requires a full authentication for reading tweets) and display requirements, so we decided to abandon our Twitter widgets. We recommend to use official embedded timelines (you can create your own one here) or some third party plugin (for example this one, however it’s not consistent with Twitter display guidelines).

Default-user
madfatter Purchased

Thanks for the information. I’ll try one of those options.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States
asheahan Purchased

Could you give me the css code to make the general font larger? Also, is there any way to take off the large banner with the page title in it under the menu when using the boxed page template?

e404
e404 Author
To change the general font size add the following code to the Custom CSS box (Theme Options -> Styling Options):
body, html { font-size: 20px; }
Please note, that it doesn’t change headers and many others elements.

I’m not sure what “banner” you mean, but I suppose you mean the Intro Text Box. You can control this section using the theme options panel (Theme Options -> Intro Text Box).

Default-user
asheahan Purchased

Perfect thanks. Worked perfect for both questions. Thanks for the awesome support!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have a page showing a gallery with the heart icons so people can “like” each image. I am getting feedback now that some people are clicking on the heart and their vote doesn’t register. One user saying it doesn’t work on Internet Explorer, and that the page doesn’t even show up on her blackberry. Any ideas on how to fix this???

http://www.jaimewedholm.ca/contest-entries/
e404
e404 Author

I’ve checked your website using Safari (also on a mobile device), Chrome, Firefox and Opera – I can’t reproduce this issue. Please ask them about browser version they are using. To check what’s wrong I need to reporoduce the issue.

Default-user

they are using Internet Explorer and Blackberry mobile device Thanks!

Default-user

IE 10

e404
e404 Author

Unfortunately I don’t have any Blackberry device. At this moment I also don’t have an access to a PC with IE10. Sorry.

Default-user

any luck yet??? My customers are becoming frustrated :(

e404
e404 Author

I’m sorry, but I don’t know when I will be able to test your website on IE10.

e404
e404 Author

By the way: I’ve already checked your website using BrowserStack and it works fine (Windows 7 + IE10 and Windows 8 + IE10).

Default-user

Thanks! I will let my viewers know. Maybe it’s just a glitch with certain computers? Thanks again for checking!!! You guys/gals are great :)

Default-user

Ok, just heard back with more details that may help diagnose the problem… She is getting a message that says “Compatibility View: websites designed for older browsers will often look better and problems such as out-of-place menus, images, or text will be corrected”... This from the lady using a PC IE 10, Windows 7

e404
e404 Author

This is a message from the browser tellying that she can turn on the Compatibility View mode. This is not an error message.

Default-user

ok, thanks. It was worth a shot LOL :)

Default-user

Turns out there were several complaints about the ‘like’ heart icon not working for a large number of people. So I removed it altogether. I would like to know when this glitch has been resolved, as it would come in handy for future posts, etc. Thanks.

e404
e404 Author

As I’ve said before, I am not able to reproduce this issue on my end – ‘Like’ buttons just work for me. Could you check if this feature works for them on our demo website?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
repeq Purchased

Hi -

I’d like to exclude a category from the blog page; however, when i put in an argument in the index.php excluding the category, the blog page works fine, but the posts will not resolve to a single post.

Is this something where a single.php is needed? Please advise.

thanks.

e404
e404 Author
You can exclude the category only for archives, for example:
if(!is_single()) {
// add excluding code here
}
If you need my help please send me your WP admin panel login and password.
Default-user
repeq Purchased

thanks for your quick reply. do you mean rewrite this ?

<?php if(!is_single() && $e404_options['blog_read_more']): ?> 
    

<?php echo($e404_options['blog_read_more_text']); ?>

<?php endif; ?>

how should it look then? thanks!

e404
e404 Author

This code doesn’t exclude categories – it displays the ‘read more’ text.

Default-user
repeq Purchased

i know – that was the only place on index.php where i could find (!is_single() ... so is it possible to be more specific about excluding a category in the blog so that the permalink resolves to the single post rather than the blog page? thanks again.

e404
e404 Author

I don’t know how you are excluding categories, so I can’t give you a specific code. That’s why I was asking for an access to your WP admin panel.

Default-user
repeq Purchased

ok what is your email? thanks

e404
e404 Author
By the way: did you check one of existing plugins for excluding categories? For example: http://wordpress.org/plugins/simply-exclude/ http://wordpress.org/plugins/advanced-category-excluder/
e404
e404 Author

Please use the contact form on our profile page.

Default-user
repeq Purchased

Advanced Cat Excluder worked perfectly! thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
repeq Purchased

Hi -

New topic/question: how do i make the the Search box in the header display:block all the time and forgo the js clickability?

thanks!

e404
e404 Author
Add the following code to the Custom CSS box (Theme Options -> Styling Options):
#search-input {
    display: inline-block;
    width: 116px; 
}
Default-user
repeq Purchased

great! thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
repeq Purchased

ok – one more question:

How do i get the blog page to show the title like the other pages? When i put in <?php the_title(); ?>, it pulls the title of the first post title rather than the page title, like Blog.

thanks again!

e404
e404 Author

Use the Intro Text Box feature (like we did on our demo website).

Default-user
repeq Purchased

that’s right – awesome! thanks!

Default-user
repeq Purchased

oh wait – i don’t want that bar going across – its disabled across the site. i’m looking for something akin to “show page titles” option in General Settings. thanks.

e404
e404 Author
The blog page in WordPress is not a regular page, so you can’t use ‘the_title()’ function to display the page title. So the easiest way is to add the HTML code to the blog template:
<h2>Blog</h2>
You can also find a lot of solutions in the Internet (for example this one or this one).
Default-user
repeq Purchased

awesome again! thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
bobbyl76 Purchased

I’m having some really odd errors on my site. I’m wondering if there isn’t a bigger issue going on. When ever I create a page named contact and place in the contact form7 short code it doesn’t show up correctly. I get a basic from. But if I rename that to something else like contactform it works fine.

Also, I have a marketing page named “marketing” in a sub dir named portfolio. It clearly shows up in the back end but when I click view page it gives me a 404 error.

http://www.bobbylopezcreative.com/portfolio/marketing/

Is there some way to check and see if my site got compromised?

e404
e404 Author

First of all – you have an error in the Google Analytics tracking code. Please fix it.

Second, you are using a caching plugin, so if you see some strange things happening on your website after some modifications you should clear the cache.

I am not able to tell you anything more without an access to your WP admin panel.

bobbyl76
bobbyl76 Purchased

I’ve had that plug in for a while with no problems. I think the time has come for a house cleaning. I’ve been getting a lot of spam email so I suspect something is amiss.

e404
e404 Author

The caching plugin you are using is great and there is nothing wrong with it. But sometimes you just need to clean its cache by yourself, because it is not able to ‘see’ that something has changed. Of course it has nothing to do with spam messages you are getting.

bobbyl76
bobbyl76 Purchased

I found a database in myslq that had a suspicious name. BaddGod with a series of numbers. that definitely strikes me as suspicious.

e404
e404 Author

Is it a database or a table in your WordPress database? Anyway, if you didn’t create it by yourself ask your hosting company for help.

bobbyl76
bobbyl76 Purchased

Do I need to place the entire script code or just the tracking ID?

bobbyl76
bobbyl76 Purchased

I think I found out what was wrong with my google analytics code. I was missing an apostrophe. Did that fix it?

e404
e404 Author

Yes, now your tracking code is OK.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Great theme! I’d like to add a a couple different icons (Instagram and enews sign up) to the header area but you don’t offer them as an option under Theme Options > Social Networks & RSS. I’ve gone ahead and uploaded new icons to replace existing ones so that the image files are overwritten, but I can’t figure out how to edit the ToolTip hover. Any help would be much appreciated.

Thanks!

e404
e404 Author

Please ask your question using the account you have used to purchase the theme. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
bobbyl76 Purchased

Is there a way to control the duration of the slide show?

e404
e404 Author

Which slider do you mean?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
bobbyl76 Purchased

is the only way in the shortcode?

e404
e404 Author

If you means slider shortcodes, then yes.

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