An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, e404, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from e404:

Before you ask a question please check if you can find an answer in the theme documentation – this can save time for both of us. Thanks.

You can also ask your question in item comments.

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Shortcode manager doesn’t work in WordPress 4.0 or newer.

To fix the shortcode generator download this file, unpack it and upload the unpacked file into the ‘inc’ folder.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.