An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by beopen
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Slider doesn’t show on the homepage.
For the slider to show up on the homepage you have to go to the “Revolution Slider” tab on the left of the admin and create a new slider using the alias “homepage_revolution_slider”
How do I get the Google coordinates for the map?
There’s a link icon at the top and when you click it, it has the coordinates in an embed link. You can see it here http://i.imgur.com/ttrHX.png
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.