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319 comments found.

Is there ANY way to make the header background transparent?

Either customizing the css or anything?

Hi There,

Probably the fastest way to resolve this is to open a thread in our support portal:

https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi! I got a question regarding the slider! Whenever I upload a picture, the picture doesn’t take the full width even though I clearly indicate that it should. This makes that the picture is never in the center because there is always a transparent space on the right side. As an example, if the slider size is 837×234, the picture is 799×234, if the slider size is 707×198, the picture is 675×198. It is never the full size. How can I change that? I even try to upload in the exact ratio that the slider needs, but it still doesn’t work:-(

Please login with your purchased account.

So, now back with my purchased account! I still got a question regarding the slider! Whenever I upload a picture, the picture doesn’t take the full width even though I clearly indicate that it should. This makes that the picture is never in the center because there is always a transparent space on the right side. As an example, if the slider size is 837×234, the picture is 799×234, if the slider size is 707×198, the picture is 675×198. It is never the full size. How can I change that? I even try to upload in the exact ratio that the slider needs, but it still doesn’t work:-(

Oh no! My fault! Please ignore my comment. I was in the wrong nebula template! Sorry!

I am looking into purchasing this theme. I saw a comment about the Alt Tag not being utilized for the images in the photo galleries. Is this correct? Or can each image have at least an ALT tag, maybe even a description?

And your site seems to have an error: https://themegoods.ticksy.com/. I’m just getting a white page.

If you want to access demo site. Here it is http://themes.themegoods2.com/nebula/business/

Your demo site does not have Alt tags in the galleries. This functionality has to be custom coded now. I advise you put this in your future releases. Alt tags are used for accessibility for those who are visually impaired, and help SEO rankings.

dchuard

dchuard Purchased

Hi,

I would make a page like the called one in the demo: “PORTFOLIO 4 COLUMNS FILTERABLE”

In it, I have to put some photos and videos, like in the demo.

Here is an easy example: I have to put 100 photos with filters: 2014 + category n°1, 100 photos with filters: 2014 + category n°2, 100 photos with filters: 2015 + category n°1 and a video with filter 2014 + category n°2.

My questions are: Where I have to put the filter tags in each media to appear ?

Where can I put the media? In a new portfolio ? In a new slider ? In a new gallery ?

I ever tried different solutions but no way for the moment…

Here is the URL : http://lesvictoiresdelavae.org/ Look at the “mediatheque”. Perhaps, you’ll see what I want to do.

:) thanks for your answer,

Arnaud

Hi There,

Probably the fastest way to resolve this is to open a thread in our support portal:

https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi. The contact us button has a default black color when you hover over the button. I could not see where to change this in the admin panel or css code anywhere

Hi There,

Probably the fastest way to resolve this is to open a thread in our support portal:

https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi, We have been waiting for help in support portal to some urgent issues for soon 2 days. Most urgent: the menu isn’t working in mobile and tablet. We need to get this solved asap or want a refund. Support ticket #468893.

Hi,

Sorry for delay, when you reply to the ticket. The response time is reset so your ticket went down on queue.

I replied your ticket 468893, please check there.

Hi There, You could pass me the code for an accordion close automatically after opening another. thanks

Hi,

Sorry due to theme’s accordion shortcode structure it doesn’t support that.

any way to modify the code that generates the accordion shortcode, you can tell me where I can find it?

Hi,

You can edit theme /lib/shortcode.lib.php file function name “tg_accordion_func”.

Hi,

I’m interested in purchasing this theme. Could you let me know if this theme allows for a child theme to be created?

Looking forward to hearing from you soon.

Where would I find the documentation for this theme?

Hi,

It’s included within theme package once you purchased the theme :)

Cool :) Loving the quick responses

Does this theme work with Wordpress 4.3?

Hi,

Thank you for purchasing.

Yes it support WordPress 4.3

tqcorp

tqcorp Purchased

Hi! i’ve purchased the theme and I don’t understand how i can get te LayerlSlider… Please help me! thanks !

Hi,

Thank you for purchasing.

Here is instruction about how to instal LayerSlider plugin http://themes.themegoods2.com/nebula/documentation/install-layerslider/

If you still have questions. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi The menu doesn’t work on iPhone and ipad. How can I fix it.

Hi,

Thank you for purchasing.

Could you provide URL of page which has issue please.

Hi The menu doesn’t work on iPhone and ipad. How can I fix it.

Hi,

Thank you for purchasing.

Could you provide URL of page which has issue please.

i bought your theme but i cant figure out how to make three service column under the slider , i did it but the three column show the same service . this is the code i have use

items=”1” align=”left”][/one_third] items=”1” align=”left”][/one_third] items=”1” align=”left”][/one_third_last]

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hello, I’ve bought your theme and it’s great but I’ve a problem. I’ve created some pages which include blog grids using content builder. Each post show the page creation date instead of articles creation date.

Here some examples:

http://www.diagnosticaveterinaria.it/news-casi-clinici/ http://www.diagnosticaveterinaria.it/news-adozioni/

How can I fix that problem?

Thank you

Hi,

Thank you for purchasing.

Please update to the latest version of theme. It should fix your issue.

Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.

All of your settings and contents remain the same.

My header logo is getting blurred because of resizing. Is there a way I can upload a larger image to be scaled DOWN instead of the other way around to avoid blurring?

This is my purchased account. What do you mean?

Sorry I can’t verify your purchase from this account. If you are sure you logged in to correct account. Please contact themeforest support.

Oh I see I purchased this exact same theme from a different vendor.. sorry about the mix up.

Hello, I’m realizing a website, setted on “wide” mode, with a completely black background. There’s just a little problem. On mobile device layout, when the mobile menu is open, the body and content wrapper background turn white. I suppose the problem is on body css attributes beacause I’ve tried to solve it setting black background to main css elements of the page and it persists for page background and not for content wrapper.

Here the website implicated: http://bottlesapp.leonardo-orfei.com/

How is possible to fix this problem?

Thank you

Hi,

Thank you for purchasing.

Could you please open Theme Setting > Script > Custom CSS and add below code.
body.js_nav #wrapper
{
  background: #000000;
}

Hi ThemeGoods,

Is there a way to add the “Transparent Video Background” from the Content Builder on to a “Portfolio Content” page?

There is no option from the “Portfolio Content” page to add anything from the Content Builder – Only shortcodes which do not appear to have the “Transparent Video Background” option.

Can you advise?

Thanks.

Hi,

Thank you for purchasing.

Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.

Thanks for the response – another question if that’s ok?

I want to make the header area transparent (similar to Photography Style Homepage) – Can you let me know how to do this?

I can’t find any documentation on how to to Photography Homepage anywhere.

Thanks.

Hi guys, I’m contacting you as I’m having problems to understand how to replicate the layout on your preview: http://demo.atticthemes.com/nebula/full-width/

I’ve purchased your them a few months ago and I still don’t understand how to properly upload projects (portfoilio).

Do you mind letting me know?

Thanks

m

Hi,

I think you posted on wrong Nebula theme. Please check again.

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