2377 comments found

ansonlau3 Purchased

I have installed the neighborhood theme, but I do not see the shopping cart icon beside Search box? Is that any problems?

SwiftIdeas

Have you set that page as the checkout page in WooCommerce > Settings > Checkout?

- Ed

Default-user
ansonlau3 Purchased

yes, it already set

SwiftIdeas

Hi there,

Log a support topic on our forum with a link/login and our team will take a look for you.

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Thanks!

- Swift Ideas

I tried this and I am seeing no difference in Testimonial delay.. Cannot even read half way though the darn things before they change..

I assume this is in the /wp-content/themes/neighborhood/js directory? If WooCommerce is installed would it be in another location?

SwiftIdeas AUTHOR 8 months ago Flag Hi there,

You’d need to edit the /js/functions.js file line 870:

slideshowSpeed: 6000, Hope that helps.

- Ed

SwiftIdeas

Yes that’s correct. It’s line 764 in the latest version of the theme – hope that helps!

- Swift Ideas

Hi, any idea why the myaccount page doesnt work for me. When i registered a user, “Please provide a valid email address.” didnt appear at all. Even when i key in a valid email address and password, it didnt link to another page.

Thanks

SwiftIdeas

Please update the theme to v2.03 (via Dashboard > Updates) – you are using an outdated version of the theme.

- Swift Ideas

Default-user

YES, It’s updating of theme issue. Thank you so much! :)

SwiftIdeas

No problem!

- Swift Ideas

hi Swift Ideas,
in the header top right I have the social icons set like you have in the demo, yet they are aligned to the middle of the page almost, above the centred logo. my code in the admin field is:
[social style=’light’]
and everything displays ok.
any ideas please?

cameronferris

CHEERS – EMAIL SENT WITH LOG IN DETAILS

cameronferris

I have removed the shortcode from the header for now, feel free to add it to test the alignment.

SwiftIdeas

Sorted – just emailed you back.

- Swift Ideas

androofoo Purchased

I just got a notice from my hosting company regarding the Revolution Slider vulnerability and that I must update the plugin to the latest 4.6.5 version, however there is no update available to the plugin via Plugin page just yet. How do I update Revolution Slider?

SwiftIdeas

Hi there,

The latest version of the plugin can always be download from our support forum, there is a sticky at the top of each theme section! http://swiftideas.com/support

Hope that helps.

- Swift Ideas

Mrtagmi Purchased

Hi there, theme is great. I just have two problems i can’t figure it out:

– I have my site in italian and english. I’m surfing the site in italian, adding product in italian but when i click “go to the cart” the page switch to english? This is weird because i already have my page translated.

– Shop page. I have my grid listing of products and my sidebar with the categories. When i click one of them i get to the last product of that particoular category and the also the other one in the carousel. How can i have a simple listing too for the categories?

Thanks

SwiftIdeas

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Thanks!

- Swift Ideas

Hi :) I have a problem opening the readme.html file in the included Neighbourhood Theme Documentation (ie. nothing loads). Is there a link I can use online instead? Thanks!

Hi, I’m hoping to purchase this theme.. Really love it but when I tried to view the demo on my iPhone 5, it wasn’t on the mobile site and the scrolling wasn’t smooth. If I purchase it, will I receive the updated version with the bugs being troubleshoot already?

SwiftIdeas

Hi there,

Make sure you close the ThemeForest frame (cross top right), or this link here: http://neighborhood.swiftideas.net

Let us know if that is better.

- Swift Ideas

Hi Ed.

Is Neighborhood V2.03 compatible with the woocomerce 2.2.9 and 2.2.10 updates?

SwiftIdeas

Yes it is – no reported issues as of yet. If any arise we’ll be right on it.

- Swift Ideas

can the terms and conditions check be moved above the Place order button?

SwiftIdeas

Yes, but you’d need to override a WooCommerce template to do so – you can add this to your child theme. We can advise on the file.

- Swift Ideas

Hi

How do I change the size of the page heading banner. The banner takes up too much space and I want to decrease the height of the banner for all page headings.

SwiftIdeas

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Thanks!

- Swift Ideas

Thank u very much for the prompt reply! Great job! I would like to purchase this template. Will I get the updated version of it if I were to purchase from here? Or should I be purchasing on your official website, if you have any?

SwiftIdeas

You should purchase from here, this is the only official purchase method.

- Swift Ideas

Default-user

Thank u.. Just wanted to make sure that I’ll receive the updated version of it.

SwiftIdeas

No problem.

- Swift Ideas

Hi,

I am having a hard time deciding which of your theme to take haha!

I need to have more information for each product. So I would like to input “Tabs” in the “Additional Information” area of the product detail page. Is this possible to input the “Tabs” shortcodes in this position?

Do all your themes support the latest version of Woocommerce? I didn’t want to ask this same question on each of your theme comments page haha!

Please advise. Thank you!

SwiftIdeas

Hi there,

Thanks!

You can’t have tabs there as standard – that area is automatically generated by WooCommerce based on the attributes you set for each product.

Yes, we always support the latest version of WooCommerce with our theme updates.

Hope that helps! :)

- Swift Ideas

Default-user

What if I get a plugin for the tabs….will it work with your theme? Like “Woocommerce Tabs Pro” & “WooTabs”?

SwiftIdeas

Yes – we use the standard WooCommerce code for the tabs – even for the accordion it will work too.

- Swift Ideas

Hi, I’ve purchased the theme but when i’m installing it on wordpress, i got this error “The package could not be installed. The theme is missing the style.css stylesheet.Theme install failed.”

What should i do?

Default-user

So sorry.. i thot the file that i downloaded was the theme. I realized i needed to upzip it, find the neighborhood.zip inside the folder and upload it into wordpress.. anyway problem solved! thanks!

SwiftIdeas

Glad you sorted it!

- Swift Ideas

Hi I’ve purchased the theme but I’m having some difficulty setting up the page to be like what your neighborhood sample has shown. do you have any basic instructional page for Neighborhood theme? I couldnt find any in the zip file i downloaded. Thanks!

Default-user

hi, i figured out that u have a Swift Page Builder that allows me to select the Pre-built pages. Right now, on my page www.tinselle.com, i have a couple of issues.. 1) the revolution slider doesnt show 2) my product thumbnail seems to be blur 3) I can’t remove my “Shop” title in the homepage 4) there is an unwanted text “Showing the single product” Sorry for the inconveniences, really appreciate your help because i tried for several hours but couldnt get these things right..

SwiftIdeas

1) Looks like you’ve set that page to be your shop page in WooCommerce > Settings, whereas it should really be on another page. You need to set a page as the homepage in Settings > Reading, then you can set up the revolution slider on that page.

2) http://www.swiftideas.com/knowledgebase/product-image-quality/

3/4) See #1

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Thanks!

- Swift Ideas

Hi Ed, we have another Problem with the theme. We’d like to display a Sidebar with “layer navigation” and “layer navigation filter”. I don’t have any idea how to display them. When I insert the widgets to the sidebar (and also activate the sidebar on the site) all widgets are displayed but not these two. Also the supersearch-function doesn’t work. it seems that the theme is not able to access the filter-options. Do you have any idea what to do? Thanks a lot.

(Link to a Page with sidebar: http://hochzeitskartendesign.com/bkd/?page_id=11466)

SwiftIdeas

You’ll need to make sure that the page you are trying to display them on is set as the Shop page in WooCommerce > Settings.

For the other issue, we’ll need to see a link/login, please log on our support forum. All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Thanks!

- Swift Ideas

Haikel Purchased

Hi there,

- Just bought this amazing theme but I completely forgot to ask you about the pictures on the single product page. I’am selling books and they are too big… I would love to make theme smaller… Please help…......... - And, I think it will be amazing if we can put the smaller pics (additional pics) on the left side of the single product image

Thanks a lot Regards

SwiftIdeas

Hi there,

See the guide here for adjusting the picture/details sizing: http://www.swiftideas.com/knowledgebase/resize-the-product-image-details-area/

Hope that helps.

- Swift Ideas

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