96 comments found

Hello,

I love this theme and I’m almost ready to buy it, however I have 2 pre-purchase questions: - Can I change icons along menu items? If not, can I disable them? - With Safari browser I’m constantly experiencing “Glitches” in your theme during the first scroll down until the bottom, when I scroll up and scroll down second time – everything ok. Here’s a link of scr shot: http://s27.postimg.org/isn2sqpgj/Screen_Shot_2014_04_04_at_16_44_08.png

Thanks!

bitfade

Hi, Yes you decide the icons in the menu items when you choose an icon for each section. About the scrolling glitches, we’ll investigate and see if we can reproduce it on this end.

Default-user

Thank you for your answer. It would be great to get answer regarding this bug, because this is the only reason stopping me from buying this great theme.

Hello,

I just bought the theme and tried to install but I am getting the following error after installation :

” – Unpacking the package… - Installing the theme… - The package could not be installed. The theme is missing the style.css stylesheet. - Theme install failed.”

Can you guys help me in solving this problem.

Thanks in advance,

bitfade

Hello,

when you click the download button next our item in your themeforest download page, make sure you select “Installable WordPress file only”.

Then upload that zip to your WordPress installation and it will work. The error you mentions happens when you try to upload the full package zip which includes documentation.

Default-user

It works, thanks dude. ;)

Hello,

I am getting the same glitching issue. I thought I would test this before I bought the theme.

It is fine on Firefox and Chrome, this only happens on Safari on Mac.

Have you figured this out yet?

Thank you!

bitfade

Hi, We’re currently investigating this matter which seems to have resulted from a browser update.

Hello,

I’ve all my pages, but i can’t display them all together like a single page. I mean, I can display them when I click on the sidebar menu but separetely. I’d like to display all my pages stacked on each other just by scrolling, without need to click, like on your model. I probably made a mistake but I’ve no idea what is it.

Sorry, I’m sure it’s something stupid but I’m novice.

Thanks for helping

Default-user

In wich file, please? I can’t find it.

bitfade

Hi, You’ll find it in the main download package, the docs folder and the html file in there. Open it in a browser.

Default-user

Thank you

I bought the theme and very happy. But need one help.

I want contact us form instead of newsletter. can you help me step by step how to add contact us form?

bitfade

Hi, visit the following page and click the “Send Us a Message” link text in the footer, this will open the contact form: http://nervaq.themes.pixelentity.com/#footer

Refer to the included help documentation for info about how to set up the contact form.

Default-user

Thank you so much… :) But I need open and stay look like contact form. is it possible?

bitfade

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look. http://support.pixelentity.com/forums/45-Nervaq-WordPress-Theme

Hello,

I tried without success to display my social profile links. I followed the instruction as indicated in the help documentation, step by step, but nothing appears. I tried to put the full url, then, only the username of my social profiles but nothing. Can you help me, please.

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/45-Nervaq-WordPress-Theme

Default-user

Ok, thank you.

A client recently purchased this theme and has asked that I build a child theme based on it. My styles don’t seem to have any effect as they are overridden by some inline styles in the <head> tags.

Besides this, I was wondering if you could point me in the right direction to adjust the Headlines input field on the Home template so that it allows html. Need this one so I can create the design the client requires.

Any help would be greatly appreciated :)

bitfade

Hi, The theme uses css compression to speed up page loading. Therefore to insert your own CSS you can place it in the Custom CSS field in the theme options general tab, or disable CSS compression in the theme options advanced tab. The headlines fields don’t support html, that’s not a feature of the theme, and hence would require custom work on your part.

I can’t seem to find the FOOTER OPTIONS. Can you please help me. Thanks.

bitfade

Hello,

footer options are located in Appearance -> Theme Options -> Footer

True Parallax, or at least the kind I’ve seen in almost every other parallax theme, is the kind where both the foreground AND the background move when you scroll down or up the page. Your demo only has the foreground moving, but not the background. Yes the background scrolls much slower than the foreground, but at least the background still moves to give you that true parallax effect.

But just because true parallax is not displayed in your demo, doesn’t mean it doesn’t exist in the purchased version. So… if I purchase Nervaq, will your theme give me the ability to seamlessly turn “true parallax” on?

Also, is there a page-builder included? Or is it just a shortcode editor?

Nice job by the way on your theme… it’s very eye-grabbing and sleek!

bitfade

Hi, The only parallax-esque effect available in this theme is the fixed-background version you can see in the theme demo. The theme does not include a page builder but instead uses custom page templates for each section, these are then set as child pages of the homepage (master page) which determines the sequence of their appearance on the homepage single page layout. The theme does also contain a couple of shortcodes, but these are only used for minor things like making a button, inline video, columns for text content etc.

hello does this use a page builder or shortcodes pls?

bitfade

Hi, Answered in your previous comment.

queenb123

Hi sorry what previous comment? I have only asked this question once..and its still not being answered does it have a page builder or shortcode pls?

bitfade

Hi, Ha you asked the same question on one of our other themes also and I hadn’t noticed the product name being different, so assumed you posted your comment twice accidentally. Anyway, here’s the answer I gave there, because its the same for this theme also:

Hi, The theme uses custom page templates for each section, these are then set as child pages of the homepage (master page) which determines the sequence of their appearance on the homepage single page layout. The theme does also contain a couple of shortcodes, but these are only used for minor things like making a button, inline video, columns for text content etc.

GydoM Purchased

Hello, I have a problem with replace my logo in the home slider. I have uploaded my png. logo in theme options> general settings. But only the logo in the menu side-bar has changed, the centered logo in the home slider is still the Nervaq logo. And the second question, were can I change the text in the home slider?

Thanks in Advance

bitfade

Hi, You will need to change that separately. You’ll find it in the Home page’s options. It’s called “Splash Logo”. Refer to the included help documents if you have trouble locating this option.

Default-user
GydoM Purchased

Hi bitfade, thanks. I hasn’t seen that page. thank you.

Hello,

I can not change the background color of my site. I want all the site is black (# 080808) with text in orange (# ff9000) How?

Thank you very much.

bitfade

Hi there,

every page has background-color control.

For other views, try this css:
body,
section.blog,
.section-icon i,
.post .post-title h2 {
background-color: #080808;
}

body {
color: #ff9000;
}
Default-user

Hi,

I can’t change the background color on the portfolio page :s And where i write this ?

Thanks ;)

bitfade

Hi, Change the CSS to this and paste into Appearance>Theme Options>General(tab)>Custom CSS

body,
section.blog,
.section-icon i,
.post .post-title h2,
.portfolio,
.portfolio-top,
.extended-portfolio {
background-color: #080808;
}

body {
color: #ff9000;
}

Hello, Can i set the main menu to appear always? and can i set the mail menu to appear in the top of the page?

Thank you very much

bitfade

Hi there,

it would be possible to have the menu appear always, but the problem with that is that when menu is opened, it covers some of the content.

Email address can be easily added to the header with a small modification.

Hey There,

Love your theme quick question is it possible to add video as the background instead of the slider?

Thanks

bitfade

Hi,

Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.

Default-user

I did purchase it under another account yes, but I went to your support forum and tried to register but it says that my purchase code is invalid.

bitfade

Hi, I will still need to confirm the purchase before I can give any support. To do this, please sign into the account from which you purchased the theme, then go to this page http://themeforest.net/user/bitfade and using the contact form there, send us a message. This will allow us to see if you have purchased any of our themes.

Hi there, Great theme. I am trying to add associate logos on the header just above the fold on the left hand side in a row of 3 maybe 4. Take a look at my test site and let me know if this is possible. Thanks

http://salaman1.lovidean.com/
bitfade

Hi, This is not supported by the theme’s built in feature set, therefore you will need to do custom work to the theme. If you are not able to complete these type of modifications by yourself then we recommend that you seek the help of a WordPress freelancer.

Default-user

I can do it myself but would appreciate some pointers as I am trying to find a way around the theme.

Hi, Nice Theme… I need to change the Width of the page cause i want to See my Instant store player complete on the page http://rubyobeats.com .. How can i change that?

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/45-Nervaq-WordPress-Theme
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