Discussion on Netspace - Premium Wordpress Theme + Free Skins

85 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Apart from the issues I listed on here originally I’ve been trying (unsuccessfully) to get help in removing your obtrusive AIT dashboard, before reporting bugs. Running the Theme Check plugin reveals a whole host of potential issues which will need checking.

But over two weeks since my original support query you still haven’t provided a fix for the imposing promotional AIT dashboard. That’s not impressive support, and until that’s removed I can’t finish the website and hand it over to my client.

ait
ait Author

Three of us are already helping you with AIT dashboard which we should not really have to do as it is not any bug or something. Please note that it’s a $35 theme, please don’t expect from us to customise files for you or your customers. If you are not sure how to edit PHP files I’m sure that local web designer will be happy to help you for a small fee.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

You advertise the product as having ‘Admin branding’ which is totally misleading – the only branding available is adding a login logo which is something completely different, as you’re well aware.

I’m not asking you to provide custom coding, your dashboard overpowers the admin section pushing your social networking accounts and other products at the user. Whether you’re charging $35 or $350 this is an unacceptable level of advertising for a paid theme.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have three questions before purchasing:

1) Is it possible to create Contact Forms on “any” Page with (more) Custom Fields (e.g. Company, Street/No, Zip Code/City etc.)?

2) If potential Customers are sending Contact Forms, do they (do I) get an email with customizable text?

3) Is it possible to integrate Html-Code in the Contact Form (to send the Contact Data although to an external Web Service for Registering to an Online Service)?

Thx for your answer in advance! Kind regards!

ait
ait Author

Yes, no problem with Contact Form 7 we use. I’m not sure what you mean by html code in contact form, but I’d refer to plugin website for more details. Thanks.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

If you’re going to ignore my request here and in your support forum to remove the intrusive admin promotional dashboard then can you please provide a refund?

Thanks.

ait
ait Author

We have scheduled in an update where you’ll be able to turn it off via config. Update should be done and release in a week or two. Thanks.

familychoice

That’s not acceptable. I logged this issue nearly a month ago, you either don’t respond or take weeks to reply. A ‘week or two’ isn’t good enough, I’ve waited a month already.

ait
ait Author

Please understand that you purchased a theme, not custom made changes. We decided to make this change for you and other customers, please be patient and wait until we add it in.

familychoice

I don’t want you to customise files just for me, as I’ve already stated in posts that you deleted. Whether it’s $35 or $350 is irrelevant, you are selling a commercial product and it should be free of intrusive product promotion and work as advertised.

You state the product admin can be re-branded. It can’t, because there’s no way to remove your AIT dashboard, so you’re mis-selling your product. In this country, to comply with distance selling regulations you either need to remedy the missing advertised features in your product or provide a full refund.

Stop making out you’re trying to do me a favour, you’re not, and as it’s taken a month to even get this far your support has proved to be exceptionally poor. No doubt this is because you seem to be more interested in putting out new themes rather than helping existing customers.

ait
ait Author
I don’t want you to customise files just for me, as I’ve already stated in posts that you deleted.
Have a look 2 comments above why would I delete your message?
You state the product admin can be re-branded. It can’t, because there’s no way to remove your AIT dashboard
Log in as standard user and dashboard is gone. You can even use Admin Branding section to upload your own logo, your custom css styles and so on. Ait dashboard is visible only to admin. That the way how we developed that. Including our dashboard is not against any rules or regulations, it’s showing you documentation, support forum, faq, videos and yes – links to our social present + newest themes.

I already mentioned several times that we’re going to release an update for you where you’ll be able to turn it off, and it’ll be available in about a week or so.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

I’m not asking for a custom change, I’m asking you to remove the intrusive and excessive branding and product promotion which are excessive for a commercial product.

As for patience – I’ve waited a month for you to even consider helping me with this.

0 out of 10 for support.

ait
ait Author

We have pointed to to php files where you can remove dashboard, pointed to a code you have to search for and comment out. Now we decided to do that change for you and release an update.

The only think you have to do is wait a week until we finish all our work and get into this update. If your project cannot wait, please find a local web designer that will help you with PHP .

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

I am a local web designer, and I made the .php changes you suggested but they hide everything in that section, so as well as your advertising dashboard other essential admin functions are hidden.

I’ve already told you that your ‘fix’ didn’t work, but you just ignore my (and other similar) support requests.

You couldn’t care less about your existing customers you just want to sell new themes.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Not happy about you promoting your themes on admin. I need to remove this from admin area asap. No I do not want to assign my client other role beside administrator as she will be updating herself. Please remove this feature as soon as possible on your site. I’m disappointed in this. I’ve had other themes I purchased and you are the only one promoting this uncessarily.

ait
ait Author

Sorry for that, we’re preparing an update that will hide dashboard even for admin, it’ll be configurable via config file. Thanks.

Default-user

When do you foresee this update?

ait
ait Author

I guess tomorrow, I just check with developer, he has to finish one feature in admin and then he’ll move on to this task. Thanks.

Default-user

And this still keeps the user options open accept the advertisement correct?

ait
ait Author

If you turn it off in config, it’ll looks like if you log in as standard user – no dashboard, documentation, faq section etc. Sliders and other custom types will be accessible.

  • Has been a member for 2-3 years

I have questions before purchasing

Can I put different flag (language) in this theme. I need english and croatian flag.

ait
ait Author

Yes no problem, theme supports WPML plugin which can be used with any language.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi we have this theme installed Our cpu usage is as high as 100% on a 2.2GHZ dual core. Entry processes go upto 20 which is the max we are allowed.

We have wp super cache installed which seems to have had no impact. Home page take 20+ Second to load without using any plugin

ait
ait Author

That’s strange because I can run the theme here on pretty old PC without any issues. Our testing server in the office is: IntelĀ® PentiumĀ® Dual CPU E2200 @ 2.20GHz, running various sites and projects not only wordperss themes. Is it a shared virtual server?

Also make sure that wp super cache is configured properly because if is, it’s only serving pre-loaded static html files and that is extremely fast, you can get dozens accesses per second even on slow servers.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Did a clean install on a local server – Fresh database Only 1 post and 1 page Installed the theme – it takes 4+ seconds to load.

It seems there is something critically wrong with this theme as I am on localhost with a fresh install with a 4+ second hello world page load.

Someone needs to adress this issue as I have spent a lot of time after developing someone’s website using this theme

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom
Hayaain Purchased

This theme should be removed from ThemeForest and users given a full refund. I have received no support and as others have found the theme is full of bugs.

ait
ait Author

Hi Hayaain, I can see you have three questions on our support forum, all of them are answered:

http://support.ait-themes.com/discussion/1119/-increase-upload_max_filesize – answered the same day http://support.ait-themes.com/discussion/1121/footer-copyright-text – answered the same day http://support.ait-themes.com/discussion/1259/editor-text-white-on-white-bg – answered the next day

We have spent weeks creating design, developing theme, implementing hundreds of features that will help you with your website, went through long approval process on Themeforest where you have to do a lot of modifications before approval team will even accept the theme. Theme is properly tested by our team and also by Themeforest staff. What more we offer free after purchase support where we help you setting up the theme and answer your questions.

I’m speechless. If you are really not happy with our theme that is working perfectly for everybody except you, please contact Envato support and ask for a refund and please be so kind and stop posting things like that into discussion forum.

  • Microlancer Beta Tester
  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1000 and 1999 users
  • Exclusive Author
ait Author

Hey guys, admin dashboard can be now removed using config.php file. Netspace v1.3 has been sent to TF for review, it should be approved today/tomorrow. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

How do you remove this. I still want to leave the options but the dashboard pointing to themes, and your services need to be removed. This is frustrating and killing the creative process. I still need to leave options for site but I want to remove ait themes and portfolios. I also want to turn off the customize grey box that appears on the left side of options when looking at front end of site.

ait
ait Author

We have thought about it, please download version 1.3, you can turn it on/off in config.php:

[config]
dashboard = enabled
website_settings = enabled
branding = enabled
skins = enabled
backup = enabled

Simply put enabled or disabled anywhere you want to. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

How can I remove “show theme box” from admin. Also when you log into admin, it is still showing AIT themes admin name on the wpadmin side on grey bar upper left hand corner.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

I’ve installed the new version and I can’t find anything that allows me to remove your intrusive admin branding and promotional products.

It looks exactly the same. What’s changed, and how do I remove your awful promotional dashboard?

ait
ait Author

We have thought about it, please download version 1.3, you can turn it on/off in config.php:

[config]
dashboard = enabled
website_settings = enabled
branding = enabled
skins = enabled
backup = enabled

Simply put enabled or disabled anywhere you want to. Thanks.

familychoice

3 things:

1. Could you not have told us how to do this when you created the update?

2. Your ‘general settings’ are now displaying a mirror image of the settings below the first. So for example, ‘themebox/show themebox’ – appears twice on the page.

3. ‘AIT Themes Admin’ is still appearing in the admin topbar.

Fix the above please, or provide a refund. I’ve been waiting 6 weeks for this fix.

ait
ait Author

1. This new feature is documented in FAQ section here: http://www.ait-themes.com/doc/how-can-i-turn-off-ait-dashboard/?theme=faq

2. and 3. Sorry for that, update has been sent to TF for approval.

ait
ait Author

Update has been approved now, feel free to download a copy. Thanks

familychoice

Your ‘general settings’ are STILL displaying a mirror image of the settings below the first. So for example, ‘themebox/show themebox’ – appears twice on the page.

ait
ait Author

Do you have theme version 1.5 or 1.6? I’m reuploading the theme to TF just in case. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

My question still remains unanaswered Both here and at your support forum – http://support.ait-themes.com/discussion/1414/extremely-slow-netspace-high-cpu-usage-100-and-entry-processes-upto-20.-some-questions

Did a fresh install of your theme – Just one page and One post. The time it takes to load a simple page is 3-4 seconds with my CPU on localhost going as high as 65%. Remember I have a dual core 3.2 GHZ pc and 4 gb ram.

I believe there is something critically wrong with the wplatte class and the templating you are using. I have spent countless hours on the theme for a client’s website and come to the conclusion that I would have to pay in excess of $50 to a webhost for a VPS just to keep this running.

For all the others who are having speed issues – there are tons of javascript files in the function file that you can disable. Also I have used a Premium hosting + Coloudflare and w 3 total cache to work this on a normal 214 page website. I do not have any complex features on the website.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
Olympe Purchased

hello, Background image function doesn’t work for me… :-( any idea ?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
praxs Purchased

hello ,

About Widget area subpage sidebar..i have enable that option , but on the pages of the right side bar is showing all the pages , it should display only the submenu of that pages only…...

check the below link

http://www.ukws.info/TwoChicks/?page_id=4433

regards praxs

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

it seems that you are outright ignoring me both here and at your support forum.

Unfortunately I will have to write a bad review and follow the same up with a blog post if you continue to not resolve this issue.

ait
ait Author

If Wp SuperCache didn’t help you I don’t know what else we could try, that module is generating static HTML files that should be served extremely quickly. Try to turn on mod_rewrite as well, PHP will not be involved at all.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

This is frustrating. I downloaded the new theme and now when disabling, I’m getting two of the same options in the general settings in theme admin. I also want to completely remove “Show theme box” option inside this area.

ait
ait Author

Please make sure you have v1.6, this issue is fixed there.

by
by
by
by
by
by