Discussion on Netspace - Premium Wordpress Theme + Free Skins

85 comments found

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Also AIT THEMES still showing on top left inside admin. Can you fix these issues. I uploaded this new version to no success only the disabling dashboard feature. Please fix these issues. NOthing worst than preparing files for client and lack of support.

ait
ait Author

Please make sure you have v1.6, this issue is fixed there.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

AiT themes is now fixed. But still having issues with menu options showing more than once and need to see how I can completely remove “Show Themebox option” altogether. I want to remove this from admin completely.

ait
ait Author

You can remove it from config file if you need to in config/theme-config.php, search for word “Themebox”.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

I only see them-config.neon. and I just see a folder named conf. Where exactly is this folder located.

ait
ait Author

config.php can be found in the root theme directory

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Can you please show example.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

I downloaded the 1.6 and this issue remains where I see 2 of the same options inside them admin areas. Also you were not clear as to what remove if I want to completely remove “Show Themebox” option. I cannot find the theme.confige.php file in folders and you gave no code example. You just said, “when you see themebox then remove” Please be specific with this.

ait
ait Author

Please post some screenshots to our support forum. I just did a new install here with v1.6 and everything is OK. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

I want to remove “show themebox” option completely from admin. I don’t want to uncheck but remove it altogether. You sent me to that link and still not understanding this. I feel encouraged to ask for refund as this has been nightmare already.

ait
ait Author

Please register to our support forum, our developers will help you there. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
ait
ait Author

Thanks for that, one of our developers will get into your question ASAP .

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Why do your pages take about 10 seconds to load each. Im beginning to think this is a buggy theme that will give me further client headaches. I understand the price is cheap, but no reason I have to deal with this in the future. I have to request a refund as I”m already delayed on this project.

ait
ait Author

If you hosting is slow we recommend useing WP Super Cache plugin that’s working great really on every server. You can read more on the following url: http://www.ait-themes.com/doc/how-can-i-speed-up-my-worpdress-site/?theme=faq

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

I’m having the same issue as hitentertainment – your ‘general settings’ are still displaying a mirror image of the settings below the first. So for example, ‘themebox/show themebox’ – appears twice on the page.

Do you not test anything before releasing it? Can you PLEASE FIX THIS , I reported this over a week ago.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

This is embarrassing… I can’t seem to successfully install the purchased theme as a zip file in WP. Is this a rookie error and there’s just something obvious I ought to be doing? Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Oh gosh. I just resolved the issue by unzipping the original file and locating the WP zip. :P

ait
ait Author

Thanks. Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

No response to my last 7 support requests on your forum.

Your admin panel is broken since the update and general settings appear twice.

Please provide a fix for this within 5 days (i.e. before the 29th) or I will report the theme as broken to Themeforest, that you’re refusing to provide support and ask for a refund.

Your forum is full of complaints, I’m staggered by how bad your support has been and how many bugs your theme contains. 5 days for a fix is pretty generous considering I’ve been waiting 6 weeks for you to fix these issues.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

in the top menu, How would you link the Home button to the Home page ?

After importaing your sample data, when I click on the Home in the Top menu, i am sent to: http://www.mysite.com/?page_id=2798 instead of http://www.mysite.com/

Thanks

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello,

I need some help: the button of the sliders wont show up…they were here with your content filled, customized slider let them hide…links shows up, but no button….any ideas?

Best regards, Chris

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user

Hello, please send me login details for your forum, thanks.

Chris

ait
ait Author

Sorry what’s your email address? Please send me a PM. Thanks.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
STYX2109 Purchased

Purchased this theme last week. Ran a theme check, and wasn’t very happy to see all the bugs and issues in this theme. Going to need some solid support from theme dev to get it working properly.

First question I have – imported dummy content, and the images from the Testimonials and Partners sections don’t load…. at all. Where is the theme trying to pull the images from? Because they don’t appear to be in the media database, or in the root directory. Not sure what to do with this issue…

Also – I don’t see that it has been asked here in the comments, but I will need to change the slide effect to fade instead of its current slide. I notice all of your themes have a slide effect without an easy way to change to something else. A word of advice – SLIDE is TOO distracting for users. Fade is better. Please consider adding a fade effect to your theme sliders. But what can you do for me in the meantime with helping me change the effect on my site? Please let me know.

There are more issues I’ve ran into, but want to deal with these 2 first.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
STYX2109 Purchased

Can’t post without an account – and you say on your support forums that you are supposed to create it for me and send me the login credentials.

Waiting…

ait
ait Author

Please send me a private message over themeforest, I’ll forward you an username & password via email. Thanks.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
STYX2109 Purchased

Modal window shortcode also isn’t working…

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 3-4 years
STYX2109 Purchased

Still waiting to receive login credentials to post to the support forums nearly a day later…

ait
ait Author

I can see that account has been created today morning. Please check your spam/junk email folders for an email with username & password. Thanks.

  • Bought between 100 and 499 items
  • Canada
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users

“Support Forum Request”

ait
ait Author

Please send me a PM, I’ll send you an email with username & password. Thanks.

  • Has been a member for 4-5 years
  • Bought between 1 and 9 items
  • Thailand

Is this theme compatible with iPad/Iphone?

ait
ait Author

Sorry theme is not responsive, but all works on ipad/iphone. Thanks.

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