What is your support policy?
As author of this theme I provide support only for my items which I created. This means that I will respond to questions which are directly and strictly related to this product (errors and bugs reports, also pre-sale questions).
I do not provide support for any third-party plugins or problems associated with using them with my themes.
Also I do not provide theme customization services. In fact, the ThemeForest policy states explicitly that each item is sold “as-is”. If you want to customize your site and you are not able to do it yourself, then hire someone who does this for you. However, if it is really a small request and involves only a few lines of code then I can do it, but definitely it’s not the rule.
Questions about OpenCart: I do not provide support for OpenCart (configuration, installation, maintenance etc.). I do not teach people to use OpenCart. If you have any questions relating to OpenCart then please use the official forum: http://forum.opencart.com