58 comments found

Great theme. I really like the simple layout and it’s exactly what I need. Great support, too! Many thanks!

Benaissa

Thank you lorenhurst for the nice words, we really appreciate that. Please don’t forget to rate our template.

Hi, Help me

Could you help explain how to create “Programming Skills” Widgets. http://www.uppic.com/uploads/14127861741.png Another one I’m also have a problem with is how to create the Widgets of “Personal Skills”, including how to activate Download CV button, please. http://www.uppic.com/uploads/14127861742.png

Thanks a lot

Benaissa

Hi, thank you for purchasing our template, did you check the documentation on how to setup the section that you want ? Please reffer to the documentation for further help, if you still have problem doing what you want :

Send WP admin + FTP account along with your querie and envato user name to our support at vergatheme@gmail.com and We will help you

Not that the support current time is GMT +7. So the support may delay depending on your current time and the support time.

Thank you for your understanding.

Monkeyroo

I’ve already sent you the e-mail. Please help me by adjusting my page as I have problem with. Thank you.

Benaissa

I will check with the support team, and get back to you.

Thank you for your understanding.

tom1 Purchased

Colors and theme in general looks very neat, grayscale with style.

Its a good pick if one pager is what you are looking for, specially if you’re ready to ditch using original Pages editor on WP. Theme replies heavily on page builder, and most of the ‘design’ features are available only there.

Also, styling options seems to affect only certain parts of texts on pages, custom CSS needed to get things tidy.

I Benaissa’s themes ( have bought few ), and love the eye for sweet design these guys have. That being said, theres a lot of work on background usability. If i didn’t have background in web dev, i would be asking for my money back.

vergatheme
vergatheme Author Team

Hi,

Please send your problem to email support at vergatheme@gmail.com and We will help you.

Thanks

Hello,

I could not install the theme, when I upload the .zip the system returns me this message:

Could not decompress the packet. The theme has not style sheet style.css.

I see this file in the vcard-child folder, but I can’t install the theme :(( I’m using the last wordpress version.

What can I do? thanks

Benaissa

Hi, please send us an email via our profile page we will help you. Meanwhile, could take a look at this walk through video installation it will solve your problem.

https://www.youtube.com/watch?v=w_9PB0CO4tU&feature=youtu.be
khaalel Purchased

Hi, How are you ?

You developed a great theme but I can’t make it work for almost 2 weeks and this is a first time I am having such problems with a wordpress theme. Before going back to Themeforest, pick then buy another theme (and lose $40), I am sending you a message hoping you will have time to help me with your theme.

We installed Wordpress 4.0 with your theme on a box under Mac OS X. We were able to configure it. When moving to our servers (Centos 6), the blog is not accessible because we keep having the following message : “To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.” when trying to display the home page. There is no FTP/FTPS/etc. and the box are secured so only manual installs are allowed : no automatic stuff can be performed so giving wordpress the keys to our servers (so to our network) and let wordpress install whatever it wants is not possible. Why is this theme forcing us to provide such sensitive information?

We were able to locate the problem inside /wp-content/themes/vcard/ReduxFramework/ReduxCore/inc/class.redux_filesystem.php line 35 and 50.

What is this theme trying to install? Can we install it manually?

Thank you for your time.

Best,

Benaissa

Hi, please send us an email via our profile page we will help you.

Hey – Great theme and good work – just need help with the buttons that says download my cv and print my cv. Can you please explain to me how to make this buttons work and do what they are suppose to do?

Hey – Great theme and good work – just need help with the buttons that says download my cv and print my cv. Can you please explain to me how to make this buttons work and do what they are suppose to do?

Benaissa

Hi, thank you for purchasing our template and for the nice words. Could you please send us an email via our profile page we will help you.

Hello,

I’m following de V-Card Documentation, in the section “Import Theme Option” I don´t find the “Backup options” where I have to paste theme_options.txt.

I also have problems to install the plugin: Verga Theme Page Builder. When I try, the system resturns me the message: Failed download. Unauthorized Return to Required Plugins Installer

I try it many times :((

Can you help me please?

vergatheme
vergatheme Author Team

Hi mariaduran !!!

Please send your problem to email support : vergatheme@gmail.com
We will help you.

You can see video how to install Vcard Theme is here:
https://www.youtube.com/watch?v=w_9PB0CO4tU&list=PLtjcZuvxijuL_DEnR96een60S8Vyuw3Q0&index=4

Thanks.

I think it’s a great theme but you sell the support as one of the features of the theme and this is not true. The support you offer is nonexistent. I have been in contact with you more of 3 times and 2weeks have passed since I sent my problem and I still have no solution. I find it very unprofessional , and this is something that should not happen on an theme that costs about 40$

vergatheme
vergatheme Author Team

Hi,

Very sorry, We will help you now.
Please send your problem to email support : vergatheme@gmail.com
Or You can see video how to install Vcard Theme is here:
https://www.youtube.com/watch?v=w_9PB0CO4tU&list=PLtjcZuvxijuL_DEnR96een60S8Vyuw3Q0&index=4
We will support for you now.

Thanks.

Default-user

I’ve send the problem por more of three times in these two weeks… You have it in your post both Benaissa like Vergatheme. Two more days without news of your support team… Even thought you said yesterday in your email (for the umpteenth time) to they help me today. I reiterate my view that you are being very unprofessional.

How can I create another portfolio with difference contents?

Benaissa

Hi, what do you mean by portfolio with difference contents?

Please for further support send us an email via our profile page contact form.

sibc Purchased

Hi, I purchased your theme and just started setting it up. Seems really great, but I am having some trouble installing the demo content.. When I try to follow your guide, I cant seem to find anything named “dummy_content” or “backup options”.. Has the guide changed or..? Could you help maybe?

Thanks alot

Benaissa

Hi, thank you for purchasing our template, please see this video on how to install the demo content properly.

https://www.youtube.com/watch?v=w_9PB0CO4tU&feature=youtu.be
Benaissa

Please for further support send us an email via our profile page contact form.

erinxu Purchased

Hi, I purchased this theme but had trouble import sample content. It keeps says: “Sorry, there has been an error. File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.” I followed the steps in the installation video. Do you know how can I fix it?

Thanks.

Benaissa

Hi, I did respond to your email.

tonhuco Purchased

Hello,

after two months i wrote my first mail looking for support, i don´t have any solution. Looks like they don´t care about my “easy” problems with thier theme.

The only answer is: “you can look documentation and video, everything is explained there”... but i had allready done it, and can´t fix simple things as skills column “get over” resumen column… or create a lightbox gallery for related pictures from a only project.

But worst is how they reply me, in this post everythin is smile and thanks, but by private mail is like, “if you are a stupid, is not my problem. You have paid, so i don´t care any more”.

I prepared a graphic step by step doc explaining my problems, but no reply…

that´s all. I really like the theme, but support is not professional at all.

Benaissa

Sir i did help and i did sent your problem to our support, i did not answer you like you mentioned in your comments this is the answer of the support team , anyway i will see with theme and get back to you.

Default-user
tonhuco Purchased

Please take a look at the video tutorials, it explain everything

https://www.youtube.com/watch?v=w_9PB0CO4tU&feature=youtu.be Warm Regards [EDIT: Contacts removed for privacy]
Default-user

I left… i´m working with another theme, i hope with a better support team.

I hope another buyers will be luckier than me, and don´t lost so much of their worthy time

Hi, I purchased this theme. I try to look themes that show my works and myself for my client. I need theme that can tell everyone who am I? After 5 hours that I try to find themes I found this theme. This is theme style that I need.

Thank you for nice theme.

Will this theme work with multisite? So multiple users can sign up and display profile pages with resumes and such?

-meli- Purchased

I am super freaking happy with this theme!!! Sorry this is a long comment, I have so much to say! :)

When I first bought it and installed it, I hit a brick wall. The Verga Theme Page Builder wasn’t able to be installed. I think it said “Internal Server Error” And it didn’t even look remotely like the demo!

Then, when I came here to read the comments, to see if I was the only one with issues…. I felt HORRIFIED. I was hoping I didn’t get ripped off with a theme with a ton of bugs!!!

LONG STORY SHORT, like most people who had problems with this theme, I basically rushed the installation. I didn’t follow the procedures step-by-step. I mean, I read the Documentation and followed it but it wasn’t EXACTLY how it had to be. I ended up having to “start clean” (deleting the entire theme, pages, posts media, portfolio, etc) from my FTP, and reuploading it.

GUYS, YOU HAVE TO FOLLOW THIS VIDEO STEP-BY-STEP. https://www.youtube.com/watch?v=w_9PB0CO4tU&feature=youtu.be

While, yes, it IS a 8 minute long video with no sound, just do it. When I reuploaded the entire theme, I had the YouTube Window and WordPress Window side-by-side so I could pause and do it with the guy :P

I had a big “OH” moment when he went to Plug-Ins > Install Plug-Ins. First you install Contact Form. Then you Install Verge Theme. Then activate Contact Form, then activate Verge Theme.

BUT – I had sort of a problem again. It gave me a different error message.It was because the Aqua Page Builder was missing a file or something like TGM_Bulk_Installer Error.

OKAY SO HERE IS WHAT I DID!

Before continuing to the next step, I went to Plugins > Add New > Upload Plugin

Uploaded the Following ZIP to the Plug-Ins: \vcard\framework\plugins\Aqua-Page-Builder-master.zip

ANNNNNND it let me successfully activate the Verge Theme Plugin.

Then I just followed the rest of the video step-by-step and TADA! It works! :)

Thanks!

Hi, I installed this theme a few months ago but in the last weeks I had troubles with configuration of contents. I asked support and they said me that it can because I setup more too plugin so it conflict. I deactivate and delete some plugins but I still have the a bug. What do I have to do? At the moment I can’t change or add any content.

Could you help me as soon as possible? Thanks.

Benaissa

What did you do exactly, certainly something wrong that causes the problem that you have the theme is working and you did experience that as you said. Let me check with the support team, send me your problem with more detailed explanation of the problem that you have and I will see with them.

Default-user

The problem is that I can’t manage the page builder: when I try to change something or to add a new content (for example a new work experience in the resume) I don’t receive any feedback from the site.

Benaissa

Please Send WP admin + FTP account along with your querie and envato user name to our support at ghribbenaissa@gmail.com and We will help you

Not that the support current time is GMT +7. So the support may delay depending on your current time and the support time.

kl1101 Purchased

Hi there, I’ve been sending emails for a few days to the gmail account and no one has ever responded. Could someone please help?

installed the theme and few issues I cannot work out: - resume section is not linked to the resume button on menu (other sections work fine) - there is no spacing between the home section and resume section - I’ve set up two columns in the page builder but everything is bunched up within the same side on the left. - how can have line spacing in the dark grey box in the home section where it holds the contact details (like your demo) and in the resume content box? At the moment it doesn’t register any paragraphing and I can’t separate any lines or paragraphs.

please someone respond as I’ve been waiting for days. I’ve emailed vergatheme@gmail.com twice and never heard anything back. Thank you

Benaissa

Sorry for the delay, I will check with the support team, and get back to you.

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