213 comments found

RegQ Purchased

Hello!

I wrote you a direct email from you envato page a while back, but I haven’t heard back yet. Did you ever receive an email from RegQ or info@openidem.com?

FRESHFACE

Hi there!

There are tips, how to solve it:

1) Delete directory /wp-content/uploads/freshizer/ and refresh page.

2) If previous does not help: You need to allow writing in directory /wp-content/uploads/freshizer/ – if it is not created, please create it with writing rights by FTP.

3) If previous does not help: Check your server configuration – do you have allowed GD library ( PHP library for images )? If not allow it.

4) If previous does not help: I will need also FTP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Default-user
RegQ Purchased

So have I told you that you are awesome?! The first suggestion actually worked. I will refer back to this list if I have any issues in the future and will only contact you again if something doesn’t work. Thank you so much!!!

FRESHFACE

Hi there!

Thank you very much :-) feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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Hi. What’s the best way to update from version 2.9 to 3.0? What changes have been made? Thank you.

FRESHFACE

Hi there!

Best way would be to simply re-download the package from themeforest and upload it again to your website.

Thanks and cheers! :)
—FRESHFACE

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I have installed EPIQ but the install Theme options page is not working. None of the buttons will work so I can’t change any of the options. I have tried a clean WP install, but still not working. Need to urgently get my site working.

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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I want to update to the latest release because of the slider vulnerability. I installed the New York theme a while ago and do not remember all of the customizations that I did.

Have you posted an article on how to update the theme without redoing the customization? or do you have any suggestions?

Thanks!

FRESHFACE

Hi there!

The easiest way would be just to install the revolution slider plugin itself. It could be found in /newyork/install/ folder.

Thanks and cheers! :)
—FRESHFACE

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I really like your style

I am looking for a theme to buy for my event company. Does your theme include an event section (or do you have a theme that has a good event section for concerts, etc).

Thanks in advance and keep up the good work!

FRESHFACE

Hi there!

We don’t have any themes targeted specifically for events, but people usually use a plugin for that and additionally style it in CSS on their own. Or you could buy a theme that already has this CSS styling for some particular event plugin but we don’t have any theme like this currently.

Thanks and cheers! :)
—FRESHFACE

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Hi Freshface

Great template! But I’m having trouble getting the Site Preferences to update, when I try to get the Portfolio grid on the homepage the ‘saving’ box hangs indefinitely :-/

Sent you WP log in details, if you can have a look I’d be grateful. AN

Support Ticket #3517

FRESHFACE

Hi there!

Sorry, I was unable to log in with your credentials. Could you, please, resend me it?

Thanks and cheers! :)
—FRESHFACE

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Hi Freshface

Details re-sent, ticket #3519, thanks.

AN

FRESHFACE

Hi there!

Sorry for inconveniences, but when Site Preferencies are saved by ajax, there is error 500 Internal Server Error in file /wp-content/themes/newyork/ffOptions/sitepreferences/be/ffSPAjaxSaver.php

Could you, please, see this file via FTP and try to change rights to 755? If that will not help, please ask your hosting company.

Thanks and cheers! :)
—FRESHFACE

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audioninja

Thanks Freshface, will give it a look!

Regards

AN

Hallo,

i have some problems with the full demo content installation of the new york epiq theme (the basic installation isn’t working as aspected as well). i set up a fresh installation of wordpress. then i installed the theme (i tested both ways -> install the .zip and upload the .zips content to themes folder). i always get the same errors. the demo content (articles, portfolio items, etc.) is in the database but not completely shown in the backend of wordpress. for example there are 8 demo articles but in the backend i only have 2. this 2 articles are shown in the frontend, the rest isn’t. same thing with portfolio items. none of the portfolio items are shown in the frontend (only the nice rotating graphic).

1. fresh installation of wordpress (nothing installed but the theme and its plugins) 2. demo content is not shown in the frontend or backend but there are the entries in the database. 3. also when i create new portfolio categories and add a few items i only have the rotating graphic

thanks for every help ;-)

best regards David

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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Hello Freshface Team,

It looks like the “New York Epiq Street” demo is not working at the moment. When I go to the demo site, I get an “Error establishing a database connection” message.

Thanks! -SM

FRESHFACE

Hi there!

Thank you very much for noticing us. Now it should be ok :)

Thanks and cheers! :)
—FRESHFACE

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Hi Freshface,

I seem to be getting Error 404 Messages when I click on my newly published portfolio items.

My website is danmurtagh.com

Regards,

Dan

FRESHFACE

Hi there!

Please go to WP Admin Menu > Settings > Readings – there just press save, without any change.

If this will not help, I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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nkzcrew Purchased

I need centered my logo on my page for desktop: http://www.nakedz.com, how should i do?

nkzcrew
nkzcrew Purchased

my ticket is: 3546

nkzcrew
nkzcrew Purchased

the problem resolved

FRESHFACE

Hi there!

I am sorry for the delay, please let us know if there is anything else we would help you with.

Thanks and cheers! :)
—FRESHFACE

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nkzcrew Purchased

why do not you answer me?

FRESHFACE

Hi there!

I am sorry for the delay, please let us know if there is anything else we would help you with.

Thanks and cheers! :)
—FRESHFACE

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Hello, I was wondering if you can help me figure out a way to make sure the menu all fits on one line.

The URL is:

http://www.powerhousedancecenter.com/

Thank you!

Default-user

No still nothing. Thank you anyway.

FRESHFACE

Hi there!

there is a small typo, one dot is missing, sorry about that. Here is the correct code:

.navigation-2 .top-menu-item-a {
    padding: 4px 16px;
}

If that won’t do it, try this with the important flag:

.navigation-2 top-menu-item-a {
    padding: 4px 16px !important;
}

Thanks and cheers! :)
—FRESHFACE

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Default-user

Still nothing, really weird.

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