205 comments found

Hello There, I purchased the theme and it is working well on my blog but I cant seem to get my comments system working. It only works when I deactivate the Portfolio Custom Post Type and Taxonomies which is a required plugin. Any thoughts?

Also the pictures are way to big in the single blog postings. I noticed that you told someone to resize pictures from 960px to 400px earlier in this discussion thread but when I use the code it also resizes the pictures on my front page. How do I just resize the pictures in single blog posts.?

Thanks in advance!

Default-user

My website is blackgirlhealth.com

FRESHFACE

Hi there!

I’m afraid I don’t fully understand the first issue – could you give me more details or rephrase the question please?

You have some Facebook comment plugin, do you mean that?

In case of the second issue, open File /wp-content/themes/newyork/printers/htmlPrinterPost.php and replace line 249:

the_post_thumbnail( array( $content_width, null, true ), array("class"=>"featured_image") );

with:

if( is_single() ){
    the_post_thumbnail( array( $content_width, 200, true ), array("class"=>"featured_image") );
}else{
    the_post_thumbnail( array( $content_width, null, true ), array("class"=>"featured_image") );
}

and line 256:

the_post_thumbnail( array( $content_width, null, true ), array("class"=>"portfolio_featured_image") );
with:
if( is_single() ){
    the_post_thumbnail( array( $content_width, 200, true ), array("class"=>"portfolio_featured_image") );
}else{
    the_post_thumbnail( array( $content_width, null, true ), array("class"=>"portfolio_featured_image") );
}

You may place some other height instead of 200.

Thanks and cheers! :)
—FRESHFACE

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I did a quick test on my iPad 2 and iPhone 4s (both running iOS7), using the default browser (Safari) and noticed the buttons in the checkout page or in the woocommerce search widget looks weird – big rounded angles and gradient background, they look a lot different from the other buttons in the theme). Can you confirm this? Any ideas on how to fix them? Thanks :)

FRESHFACE

Hi there!

Can you please try this CSS in “Theme Options -> Custom Code -> CSS” ?:

input[type=submit]    {
    -webkit-appearance: none;
}
Thanks and cheers! :)
—FRESHFACE

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anotherbreed

Yeah! That worked for me. Thank you!

FRESHFACE

Hi there!

I’m really happy that it was helpful :) Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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funcshn Purchased

Tried migrating from London Creative to New York and have found it throws the formatting of Posts out.

Also, I require the homepage to show ‘Posts’ and custom ‘Portfolio’ posts combined in the same Grid / List format. Is this possible??

FRESHFACE

Hi there!

1) The formatting is a generally a little different in each theme.

2) No, this is not possible, only Portfolio posts can be shown in the masonry layout grid.

Thanks and cheers! :)
—FRESHFACE

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zpryme Purchased

how can i display portolio layout as set in options when looking at a tag archive? not only a portfolio category?

FRESHFACE

Hi there!

Out of the box, the portfolio layout is only possible in portfolio.

Thanks and cheers! :)
—FRESHFACE

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Default-user
zpryme Purchased

how can i quickly apply the portolio template to the portfolio tag archive?

FRESHFACE

Hi there!

The portfolio layout is only possible for content in a portfolio category view.

Thanks and cheers! :)
—FRESHFACE

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canbeep Purchased

I want to upload videos in Media to use in the video portfolio posts. This doesn’t seem to work. Is there a certain format required or do I have to use YouTube or Vimeo?

FRESHFACE

Hi there!

Yes, It is required to use YouTube/Vimeo only.

Thanks and cheers! :)
—FRESHFACE

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Hello,

I’ve tried to install the New York Epiq Street theme but it wasn’t working when I tried to upload the zip file. Therefore, I installed it manually but a bug appeared when I was changing the home page options. I wanted to show the portfolio on the home page but that didn’t work and there was a fatal error as you can see it on the screenshot.

Could you give me a hand to resolve this issue please ?

My website is www.sessiontostart.com, I’ve uninstalled the theme but once again, the automatic installation isn’t working.

Thank you,

Philippe Offret

FRESHFACE

Hi there!

I’m really sorry for any inconveniences, could you please send me your WP and FTP login? I’ll do my best to fix it asap.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Hello,

I’ve sent you the logins, the ticket is 3225.

Thank you for helping me.

Philippe Offret.

FRESHFACE

Hi there!

I dont see the New York theme installed. Could you please install it first, so we can debug the problems?

Thanks and cheers! :)
—FRESHFACE

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Received a notice from envato that the new york theme also needs an update in lieu of the revolution slider vulnerability. When will this be available?

FRESHFACE

Hi there!

It’s already available, just re-download the package from themeforest please :-)

Thanks and cheers! :)
—FRESHFACE

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Since updating recently to resolve revolution slider issue… sharing on facebook no longer displays post title, description or any thumbnail.

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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gneo54 Purchased

Just installed this theme, activated and went through the plugin wizard. Now i clicked on theme options and nothing loads in the theme options page. I click on the install tab button and nothing appears.

i see this in chrome developer tools:

Uncaught Error: Syntax error, unrecognized expression: .tab-item[data-for=]

FRESHFACE

Hi there!

Sorry for inconveniences, this will be fixed in the new version.

But now to fix it fast: open file /wp-content/themes/newyork/ffOptions/core/be/scripts/component-tabs.js and replace lines:

tab_val = $(this).find('input').val();
$(this).find('.tab-item[data-for='+tab_val+']').click();

with:

tab_val = $(this).find('input').val();
if( tab_val ){
$(this).find('.tab-item[data-for='+tab_val+']').click();
}

Thanks and cheers! :)
—FRESHFACE

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canbeep Purchased

Just updated to Wordpress 4.0 and the most recent update of this theme. The theme options page is blank. Is this is known issue?

FRESHFACE

Hi there!

Open file /wp-content/themes/newyork/ffOptions/core/be/scripts/component-tabs.js and replace lines:

tab_val = $(this).find('input').val();
$(this).find('.tab-item[data-for='+tab_val+']').click();

with:

tab_val = $(this).find('input').val();
if( tab_val ){
$(this).find('.tab-item[data-for='+tab_val+']').click();
}

Thanks and cheers! :)
—FRESHFACE

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Hi, we just put our site up live from a test site and all of the photos in all of the galleries have kept the old test site url, we can see the thumbnails but the fullsize images show old url and so wont open. When we go into media we can see the image showing the correct url from the new live site. We cant figure out what we have done wrong. Any ideas? Thanks

FRESHFACE

Hi there!

Can you please provide URL link and info about OS/browser?

If you want to send your info in private, please use our private tool located in my signature below. Just make sure you paste back here the generated ticket ID.

Thanks and cheers! :)
—FRESHFACE

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Default-user

3383

FRESHFACE

Hi there!

Sorry, but I was unable to log into WP Admin. Could you resend me please your credentials?

Thanks and cheers! :)
—FRESHFACE

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Hola! he instalado el template pero a la hora de ir al apartado de theme options para instalar la full version no me funciona.

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Your previous WP login does not work.

Thanks and cheers! :)
—FRESHFACE

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Default-user

3387

FRESHFACE

Hi there!

Sorry for inconveniences, I fixed it at your server. The new version with this fix will be there soon.

Thanks and cheers! :)
—FRESHFACE

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Hi, please check your theme ;.(

  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/cache/db/000000/all/64b/e84/64be84cffc92f9871eb9d817cba839ad.php
  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/cache/db/000000/all/8a8/d6d/8a8d6ddc0359c9f694b6399c460db3f2.php
  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/cache/db/000000/all/dd2/984/dd298428f7420cd5172d0b1fcca679eb.php
  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/cache/db/000000/all/e47/ade/e47ade9a2b2b576633ba4e6d327508bc.php
  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/cache/page_enhanced/www.george.li/datenschutz/_index.html
  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/cache/wp-rocket/www.george.li/datenschutz/index.html
  • File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/themes/newyork/scripts/magnific-popup/magnific-popup.js
  • Page contains a suspected malware URL: Datenschutz
GeorgeRauscher

File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/themes/newyork/scripts/magnific-popup/magnific-popup.js Filename: wp-content/themes/newyork/scripts/magnific-popup/magnific-popup.js Bad URL: http://bit.ly/magnific-popup#build=inline+image+ajax+iframe+gallery+retina+fastclick File type: Not a core, theme or plugin file. Issue first detected: 1 hour 39 mins ago. Severity: Critical Status New This file contains a suspected malware URL listed on Google’s list of malware sites. Wordfence decodes base64 when scanning files so the URL may not be visible if you view this file. The URL is: http://bit.ly/magnific-popup#build=inline+image+ajax+iframe+gallery+retina+fastclick – More info available at

GeorgeRauscher

File contains suspected malware URL: /var/www/vhosts/george.li/httpdocs/wp-content/themes/newyork/framework/libs/socialSharer/class.ffSocialSharer.php Filename: wp-content/themes/newyork/framework/libs/socialSharer/class.ffSocialSharer.php Bad URL: http://del.icio.us/post File type: Not a core, theme or plugin file. Issue first detected: 1 hour 30 mins ago. Severity: Critical Status New This file contains a suspected malware URL listed on Google’s list of malware sites. Wordfence decodes base64 when scanning files so the URL may not be visible if you view this file. The URL is: http://del.icio.us/post – More info available at Google Safe Browsing diagnostic page.

GeorgeRauscher

this are only links to infected sites.. but if you delete them; wordfence cant’t make alert any other customer…. its not urgent, but think about it.

Hi, is the theme compatible with Visual Composer plugin? Many Thanks.

FRESHFACE

Hi there!

In current situation Visual Composer is not integrated within this theme, but it will run here.

Thanks and cheers! :)
—FRESHFACE

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Hello,

I am interested to buy this theme if you will provide the QuickStart xml or mysql file so that I can start off with the site exactly like the demo.

Do you have a quickstart? Thanks

(otherwise I will buy another theme that has Quickstart because it saves me hours on the project)

FRESHFACE

Hi there!

We don’t have a demo importer for this particular theme because it’s a too simple theme. New York theme is straight to the point, you just need to add menu items, a page, a couple of blog and portfolio posts and that’s it mostly. You wouldn’t save time with demo import on this one because the theme is not really designed as a content heavy website. The theme has sensible default settings out of the box so you don’t have to do much tweaking either.

Thanks and cheers! :)
—FRESHFACE

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Hi,

I’ve installed the theme and plugins, when I go to Theme Options it’s blank and I can’t change anything. Is there a certain file I need to change permissions in?

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll do my best to fix it asap.

Thanks and cheers! :)
—FRESHFACE

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Hi

I have installed this on a new version of WP4 and got the blank theme options page but i followed your advice to previous posters and added the code, this works perfectly now, however, i have tried changing the theme colours and it just wont select them (using the squares of colour at the top of the theme options.. I am using OS X Yosemite with the latest version of safari, i also tried with chrome but am having the same problem

Cheers Steve

FRESHFACE

Hi there!

Please could you send us your WP and FTP login? I’ll do my best to fix it asap.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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canbeep Purchased

I don’t understand why the post titles are linked and have hover styling since they don’t go anywhere.

Is there an easy way to remove?

I would also either like to remove the portfolio title links on the home page and just play the audio and video from that page.

FRESHFACE

Hi there!

1) Post titles should definitely have a link, they should go somewhere. If this is not the case then there might be something else wrong. I would need to see your page in question to be able to tell you more.

2) To hide the titles on home, just add this CSS:

.portfolio-cat-1 .packery .post_title {
    display: none;
}

Thanks and cheers! :)
—FRESHFACE

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Default-user
canbeep Purchased

Thanks – #2 doesn’t do what I want since it would hide the titles. I would just like to unlink them. You can see the site at http://risaraetalent.com. As you can see, the portfolio items are on the home page and – because of the way the theme forces the images to full width, the individual pages aren’t ideal. I would like to disable the links on the home page so that can just play the audio/video there.

There are links on other pages to specific portfolio items. As you can see, the titles on the individual portfolio items are linked – which makes no sense to me since you’re already on the page. It’s basically a circular link.

FRESHFACE

Hi there!

In that case, you would need to remove the HREF attributes from /templates/portfolio/portfolio-post-1.php and change the corresponding A elements to DIVs.

Thanks and cheers! :)
—FRESHFACE

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I just sent my login information thru your support form. I do not see any options in the Theme Options after install.

After I submitted the form, I was given this ID: 3437

I am using WP 4.0

FRESHFACE

Hi there!

Can you please press force refresh there? (Even more times)

Windows: ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5

Thanks and cheers! :)
—FRESHFACE

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Default-user

Thank you.

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