183 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
cemakas Purchased

Hello,

We are using New York Epiq Street for our new “People’s University”. One major problem we are having is that despite its superb look, the portfolio page (which we use to introduce all the various classes, 15 in all) takes forever to load. We thought this could be because of the size of the images, and we brought them down from 980 pxels to 400, but it didn’t help. What would you suggest? Thanks.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, could you please send me WP login and URL to the problematic page ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US
Default-user
cemakas Purchased

1922

Default-user
cemakas Purchased

Hello,

We have not heard from you in three days. Do you think our problem can be solved? Best.

FRESHFACE

Hi there!

I am really sorry for a late response. For faster loading, you should use .jpg format instead of .png.

PNG has a better quality but it is not really suited for web because of it’s much larger byte size.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

Default-user
cemakas Purchased

Thanks. It did make a difference. Happy holidays!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi I can’t find my other comments but I was having issues with not being able to save changes to the ‘Site Preferences’ area.

Private Key – 1923 Thanks!

FRESHFACE

Hi there!

Do you use any caching plugins? That could be a reason why your changes do not propagate.

Thanks and cheers! :)

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there. I love the Grid Layout of the Portfolio and wanted to know if it was possible to have some Pages and/or Products show in the same sort of layout?

We do not have a portfolio, only a few “Services” and “Products” pages and a few actual products in Woo. We want to use a simple theme like this to keep things basic. Is this possible?

FRESHFACE

Hi there!

This is not possible, but you could make a portfolio item for each product or something and then on it’s item detail page have a button link that would link the user to your shop.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Is there a way to make my logo a little bigger on my website because when I upload it, the size is still a little bit small even at its largest. My website is coastalfit.com if you would like to view it. Here is a snapshot of what I am looking at.

1. http://i.imgur.com/55lksMB.png

Thank you for all the help and happy holidays!

-Michael

FRESHFACE

Hi Michael!

There is no dynamic re-sizing going on with the logo so it will have the same size as the source image (1:1), try enlarging the image in Photoshop or a similar image editing tool and upload it again.

Happy Holidays to you as well! :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

Default-user

Ok thank you for that help! I found the scaling feature on the media uploads so I was able to re size it on there. Have a great New Year!

-Michael

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
RegQ Purchased

Hello and thanks for this great theme. Is there a way to add more icons to the portfolio items other than the camera, video and audio icons?

FRESHFACE

Hi there!

You can only have 1 icon there, but you can change the icon in Site Preferences (look for the “portfolio tags” section).

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello and thank you very much for the great theme! Maybe someone has this problem too with Wordpress 3.8

I changed the “page for posts” and get this error on the page itself: Call to undefined method htmlPrinterPage::getPostFormatClass()

I found the reason in ffPrinter.php at line 22 and replaced the htmlPrinterPage() in htmlPrinterHome()

I don’t know, if it’s the best way… but it works :-)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
cemakas Purchased

Hello again,

One minor problem: theme options/ site preferences/ portfolio page won’t save. A box that reads “SAVING” appears and gets stuck. I’m trying to set the number of items that appear on portfolio page to 25 instead of the default 20; is there another way to do it?

Best,..

FRESHFACE

Hi there!

If it is problem with rights, it may be fixed by updating rights to 775 to file /wp-content/themes/newyork/ffOptions/sitepreferences/be/ffSPAjaxSaver.php

If you are familiar with phpmyadmin, open table wp_ff_taxmeta and change it here. But it is not real solution – It is just fast duct-tape-like solution.

Most propably I will need your FTP and WP admin login information. Can you please post your blog URL via our private tool here:

Send us your info/login in private

And then paste the generated ID back here?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

Default-user
cemakas Purchased

ID: 1984

FRESHFACE

Hi there!

I see problem. Please move theme directory from:

/wp-content/themes/new-york-epiq-street/newyork/

to

/wp-content/themes/newyork/

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi again,

I found some discrepancies when I was viewing my website www.coastalfit.com on an Ipad. The header is all out of sorts as well as the coloring of each tab. Instead of it being blue on my website when viewed from a computer it is red. Also most of the formatting is totally off on most of the pages. Not sure why this error is happening plus let me know further about this issue.

-Michael

FRESHFACE

Hi Micheal!

I have tested it and all seems fine now, if the issue persist, please let me know more details and make some screenshots if possible.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there. Presales question -

I need to display a lot of audio clips on my site, and I LOVE the way you format your audio portfolio items – using the background image and audio player.

Is there any way to insert an audio clip in the same format, in a page or post? Maybe using a shortcode?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi

Forgive my ignorance but I can’t find out how to set up the blog on it’s own page – The closest I’ve come is by manually linking a menu button to one of the blog categories – Is there not a way to set a page to display all blog posts?

Thanks

FRESHFACE

Hi there!

We are doing the “category approach”, so the proper way how to show blog is simply link your blog category from the menu.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Dear freshface Support Team, I allready explained my issue within your support tool. My ticket number: 1974

Best Regards

FRESHFACE

Hi there!

You need to set up your memmory limit to bigger number. If you don’t know how, your hosting company would help.

If problems persist, check if you have GD library turned on.

Just to explain – see problematic WP HTML source code (via see source code menu):

Fatal error: Out of memory (allocated 50855936) (tried to allocate 7840 bytes) in /homepages/30/d211531661/htdocs/fo361/wordpress/wp-content/themes/newyork/framework/engine/freshizer.php on line 1576

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

Default-user

Thanks. Solved it!

FRESHFACE

You are most welcome, if there is anything else we can help you with, just reach out to us here.

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

  • Bought between 50 and 99 items
  • Brazil
  • Has been a member for 2-3 years

Hello, do you provides custom jobs? I’m not familiar with webdesidn, so I need you to put the stuff online to me (and make some changes), in a way that I can manage this for this moment on. It’s possible?

I already have the domain registered. Thanks.

FRESHFACE

Hi there!

Thank you for your question. I’m sorry for any inconveniences, but in current situation we are overwhelmed with work, so we can’t provide custom jobs :(

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

Hi there,

Is the portfolio filterable?

I can’t see any demo of sidebars in your site> can it have sidebars on pages?

FRESHFACE

Hi there!

1.) Portfolio is not filterable

2.) Yes you can have sidebars on pages, they are integrated :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

hello! I would like that buttons open in a new tab but they not have target=_blank. There´s a way to change this?

tks

FRESHFACE

Hi there!

Shortcodes for buttons are in wp-content/plugins/newyork-sc/blocks.php on line 66 and 74.

You may add there target=_blank or replace:

////////////////////////////////////////////////////////////////////////////
// Button 1
static function button( $a, $c=null ){
    $d = array( 'active' => false, 'link' => '#');
    extract( shortcode_atts( $d, $a ) );
    return "<a class="sc_button noselect cleanslate" href="$link">".do_shortcode(trim($c))."</a>";
}

////////////////////////////////////////////////////////////////////////////
// Button 2
static function button2( $a, $c=null ){
    $d = array( 'active' => false, 'link' => '#');
    extract( shortcode_atts( $d, $a ) );
    return "<a class="sc_button_alt noselect cleanslate" href="$link">".do_shortcode(trim($c))."</a>";
}

with something like:

////////////////////////////////////////////////////////////////////////////
// Button 1
static function button( $a, $c=null ){
    $d = array( 'active' => false, 'link' => '#', 'target' => '_blank');
    extract( shortcode_atts( $d, $a ) );
    return "<a class="sc_button noselect cleanslate" href="$link" target="$target">".do_shortcode(trim($c))."</a>";
}

////////////////////////////////////////////////////////////////////////////
// Button 2
static function button2( $a, $c=null ){
    $d = array( 'active' => false, 'link' => '#', 'target' => '_blank');
    extract( shortcode_atts( $d, $a ) );
    return "<a class="sc_button_alt noselect cleanslate" href="$link" target="$target">".do_shortcode(trim($c))."</a>";
}

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
RegQ Purchased

Hello,

Is there a way to center the logo?

FRESHFACE

Hi there!

Yes, please paste this into Theme Options -> Custom Code -> CSS>

.header-a .logo_wrapper {
    float: none !important;
    text-align: center !important;
}

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user
RegQ Purchased

Thank you! Is there another step? I’m only vaguely familiar with CSS, so even though it looks right to me, it’s not making the logo move to the center. Do I need to remove something…like that box that can contain wording on the right?

FRESHFACE

Hi there!

You are correct, but if you want to keep the text box, then please use this code instead which puts it under the logo and centers it as well:

.header-a .logo_wrapper {
    float: none !important;
    text-align: center !important;
}

.header-a .contact_info_wrapper {
    float: none !important;
    margin-top: 0 !important;
}

.header-a .contact_info {
    margin: 50px 0 0 !important;
    text-align: center !important;
}

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user
RegQ Purchased

I’m sorry. It is still not working for me. I just sent you my login info through the Support Tools. I don’t want the contact box, but I do want the logo centered. Reference # – 2036

FRESHFACE

Hi there!

I have already fixed it on your site, but here is the full code for future reference/others:

.header-a .logo_wrapper {
    float: none !important;
    text-align: center !important;
}

.header-a .contact_info_wrapper {
    float: none !important;
    margin-top: 0 !important;
}

.header-a .contact_info {
    margin: 50px 0 0 !important;
    text-align: center !important;
}

.header-a .logo_header_image_wrapper a {
    display: inline-block !important;
}

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Is there a way to change the “home” button in the frontpage to another word ?

thanks

FRESHFACE

Hi there!

Do you think the Home button in the Navigation ? If yes, then go to Appearance -> Menu, you can change it here :) If no, could you be please little more descriptive which one do you think ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello Freshface Support Team.

I got 3 questions:

1. Is it possible to add a Soundcloud Link to the “Social Bar” in the footer? 2. Where can I disable the comments entirely? 3. How can I remove the “Authored by …” information under a post/portfolio item?

Beste regards. fero

FRESHFACE

Hi Fero!

1) Yes, it will be added in the next version later but please add it there now on your own. Here is how. Open /newyork/framework/libs/ffSocialFeeder.php and around line 14 there starts an array of possible social profile links. Somewhere around there you should put this extra line which will add soundcloud support:

'soundcloud'  => array( 'title' => 'zocial-soundcloud',  'url_substr' => 'soundcloud'  ),

2) It is not possible out of the box to disable comments everywhere in one click, you may try some plugin though.

3) Please paste this code into “Theme Options -> Custom Code -> CSS”

.post_meta    {
    display: none !important;
}

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

Hi!

1) Worked like a charm.

2) Added a plugin -> all comments are gone. Yes!

3) Did that, but now the is not enough space between the symbol ( medium of posted portfolio item) and the media. Here a picture showing the issue: https://www.wuala.com/fferoo/public/ny.png/?key=Yt04YME2jKGo

Thank yo so much. All advices working perfectly. Just this little problem now. I know that’ll be fixed too. :)

Best Regards fero

FRESHFACE

Hi Fero!

3) That is weird, it looks fine on my end. Could you give me a link directly to the sub-page where you see this issue? You can use the private ticket tool in my signature if you want it to remain private, then just paste the generated ticket ID back here.

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

Sorry for the delay.

Here a two screenshots to explain the problem better:

https://www.wuala.com/fferoo/public/001.png/?key=Yt04YME2jKGo https://www.wuala.com/fferoo/public/002.png/?key=Yt04YME2jKGo

Best Regards

FRESHFACE

Hi there!

I would need to examine it with my browser tools, can you give me a link to that page? You can use the private ticket tool in my signature if you want it to remain private, then just paste the generated ticket ID back here.

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

Hello.

2773

Best Regards.

FRESHFACE

Hi there!

I have already fixed this for you in Custom CSS.

.type-portfolio .blog-post-1 .post_format_icon {
    margin-top: -15px;
}

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

Thanks A Lot. Works Perfect!

FRESHFACE

Hi there!

I’m really happy to hear that. Feel free to contact us in case of any questions or problems :)

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Really like this theme, about to buy. Quick question, can you only upload themes to WP on a premium account? I can find the instal theme option on WP Dashboard.

FRESHFACE

Hi there!

We don’t have any experience with websites hosted on wordpress.com, but most probably, you can only upload themes on premium or business account.

But don’t worry, purchasing your own hosting and then installing wordpress is much cheaper and easier than wp.com :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, the portfolio has been broken since I installed the theme. I opted for a clean install, but the portfolio example did not work right from the start. There was no text on a red band over the image as seen on the theme demo.

The portfolio on my home page only shows one image full width although I have 3 columns checked in the site options.

The title appears over each image in big black letters instead of on top of the image. Actually I don’t really want any title at all, but definitely not stacked above the image.

Any ideas?

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

I sent the info: 2736

FRESHFACE

Hi there!

Did you some custom changes in code?

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

Hi,

I’m not sure where you put the changes in the code, but the theme is still not working. Here is the list of problems that persist (all the same problems):

The portfolio has been broken since I installed the theme. I opted for a clean install, but the portfolio example did not work right from the start. There was no text on a red band over the image as seen on the theme demo.

The portfolio on my home page only shows one image full width although I have 3 columns checked in the site options.

The title appears over each image in big black letters instead of on top of the image. Actually I don’t really want any title at all, but definitely not stacked above the image.

I saw that you swapped out the portfolio I’d selected for your sample entries, but did you see that the images were not loading on the home page? The portfolio entries were just stacked on top of each other with big black letters for the title as I had described earlier, with no image preview.

Additionally, while the logo image I uploaded looks fine in on a computer, it does not load on a smartphone it just says “logo” in strange stretched letters. It seems to be too wide for the screen. The navigation does not work well on the phone either.

FRESHFACE

Hi there!

To automatically resize the big logo on smaller screens, add this code to “Theme Options -> Custom Code -> CSS”

.header-a .logo_wrapper {
max-width: 100%;
}

.header-a .logo_header_image_wrapper {
max-width: 100%;
}
.header-a .logo_header_image {
max-width: 100%;
}

Portfolio on your homepage seems to be working fine now, let me know if it’s still an issue.

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

Default-user

well, the webpage is now showing a 404 error and I can’t log into wordpress.

Default-user

nevermind, I found the problem.

FRESHFACE

Hi there!

I’m really happy that you solved it out. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS

FOLLOW US

Default-user

Thank you for the logo code. It did resize, but the logo image is still not displaying on the iphone. Any ideas?

FRESHFACE

Hi there!

That’s because your iPhone is a HiDPI device (Retina) and you need to have a retina logo as well. Here is the file:

newyork/images/logo@2x.png

Or you can select a different one from the Theme Options panel.

Thanks and cheers! :)
—freshface

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I do not have this option that you mentioned in a previous answer:

“2) This can be customized in “Theme Options -> Footer -> Footer Social -> Social Icons”.

I don’t see “footer” under “theme options”

Has this been moved somewhere else? I can’t seem to find any place to edit this. -thanks

FRESHFACE

Hi there!

It is in:

- WP Admin Menu - in Admin Menu “Theme Options” - in Submenu “Theme Options -> Theme Options” (open it) - in page “Theme Options” click on “Footer” - there will be section “Footer Social”

See this image.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

FOLLOW US

by
by
by
by
by
by