An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ClaPat

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ClaPat:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Multiple Markers:

Replace in scripts.js the google map script with this:

//Google Map                    
    var latlng = new google.maps.LatLng(45.738028,21.224535);
    var settings = {
        zoom: 16,
        center: new google.maps.LatLng(45.738028,21.224535), mapTypeId: google.maps.MapTypeId.ROADMAP,
        mapTypeControl: false,
        scrollwheel: false,
        draggable: true,
        mapTypeControlOptions: {style: google.maps.MapTypeControlStyle.DROPDOWN_MENU},
        navigationControl: false,
        navigationControlOptions: {style: google.maps.NavigationControlStyle.SMALL},
        mapTypeId: google.maps.MapTypeId.ROADMAP};

    var map = new google.maps.Map(document.getElementById("map_canvas"), settings);

    google.maps.event.addDomListener(window, "resize", function() {
        var center = map.getCenter();
        google.maps.event.trigger(map, "resize");
        map.setCenter(center);
    });

    var contentString = '<div id="content">'+
        '<div id="siteNotice">'+
        '</div>'+
        '<h3 id="firstHeading" class="firstHeading">NEWAVE</h3>'+
        '<div id="bodyContent">'+
        '<p>Here we are. Come to drink a coffee!</p>'+
        '</div>'+
        '</div>';
    var infowindow = new google.maps.InfoWindow({
        content: contentString
    });

    var companyImage = new google.maps.MarkerImage('images/marker.png',
        new google.maps.Size(58,63),<!-- Width and height of the marker -->
        new google.maps.Point(0,0),
        new google.maps.Point(35,20)<!-- Position of the marker -->
    );

    var companyPos = new google.maps.LatLng(45.738028,21.224535);

    var companyMarker = new google.maps.Marker({
        position: companyPos,
        map: map,
        icon: companyImage,               
        title:"Creative News",
        zIndex: 3});

    google.maps.event.addListener(companyMarker, 'click', function() {
        infowindow.open(map,companyMarker);
    });

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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