An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by wpthemess
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Is it possible to embed videos in home page slider ?
Yes, you can use image or video on homepage slider without embed code. You must enter only video url from theme settings panel. Thats All.
Does NewEra supported wp 3.0 nav?
Yes NewEra menus wp 3.0 custom nav supported.
Does NewEra Wordpress Theme translation ready ? and support multilanguages ?
Yes NewEra supported translations and comes with default mo/po file and ready to making multilanguage websites. Also it_IT, ar_AR, tr_TR, de_DE, en_EN languages added in the theme. More base languages will add soon.
Can I add more fonts in NewEra ?
Yes you can create your fonts at this address http://cufon.shoqolate.com/generate/ and according to NewEra in functions.php thats all.
How do I get the sample dummy XML File?
you can find related video at :http://screenr.com/iWk
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
