36 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi There – I bought your theme but have lost my order number. I just have a question. Love the theme a lot. I want to hide or remove the Date Meta on the portfolio page and on the single portfolio post. I’ve looked everywhere in the php files but can’t seem to isolate this bit. Can you help? I would really appreciate it. Thanks a lot. Matt

cmsmasters

Hello!

In fact there is no need to edit this in PHP files, as this can be managed via Theme Settings. Please proceed to
Theme Settings – Portfolio – Page and
Theme Settings – Portfolio – Project
and unmark the checkboxes for Date, see the screenshots:
screnshot for open project
screenshot for Portfolio page

Thank you!

Default-user

Thank you very much!

And for the quick response!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Thank you for great theme, I purchased it and start building my website.

I have one question that need your help. I want to show 4 project in home page but I don’t know how.

Best Regards.

cmsmasters

Hi. Thank you for choosing our NewGate WordPress theme.

If you’d like the projects to be shown like on the demo:

Post Types

you should use a Post Type shortcode in the visual content composer:

Post Types

Please set the parameters for it as shown below:

Post Types

Default-user
Thank you for your answer. Could you please let me know how can I setup a pages like this: http://newgate.cmsmasters.net/four-columns-portfolio/
cmsmasters

This is just a Portfolio page template set with 4 columns layout and sorting enabled.

Portfolio

Please read the documentation. You will easily elaborate your site after studying our “How to”. There is a Portfolio Setup chapter.
The “How to” is the index.html file in the \DOCS\ folder.
Open it with any of your browsers.

Default-user

Hi, Thank you for your kind support. You helped me a lot.

cmsmasters

You’re welcome. Please feel free to contact us should there be any other questions.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Ireland

Hi there,

I am having a small bit of triuble with the size of my layer slider.

I have it set at 600px width and 400px height and the fullwidth option turned to off.

But when I view it on the site it is huge.

I would just like it to sit in the middle of the site and not the full width.

When I change the width to 2500 it appears smaller but aligned to the left of the page rather than the centre.

Does anyone have any ideas what I might be doing wrong??

Greatly appreciated.

cmsmasters

Thanks for contacting!

The responsive mode stretches slider to the whole width of the parent container. To avoid this, try to disable the general responsiveness, but instead set it for the width that is under the initial slider width.

See the screenshot for settings

Tried that on a test site now, works well, hope will be helpful for you too! Thanks!

jinjodesign

Thanks a million for that super quick response!!

Is there anyway to make the layer slider responsive for mobile also? I spent a good amount of time creating the layer slider and dont want to have to lose it because it wont fit a mobile screen.

And sorry, just one other thing, can you tell me where the code is for reducing the font size in the testimonials on homepage 2?

Thanks again!!

cmsmasters

Hi again :)

In fact your slider should be responsive now for mobiles too – it resizes as you rotate the device. Please check if yours does.

As to the testimonials font size – it is the same as for the blockquote, you can edit it in our admin if you proceed to Theme Settings/Fonts/Other. See the screenshot.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

After I upgrade my WP to latest version. Form builder has stopped working. How do I fix it.

I install form builder included in the theme.

cmsmasters

Thanks for contacting!

Please make sure you use the latest theme version (which is now 1.0.2). If you have an older theme version, please download the updated archive from Themeforest and install the update (see the updates folder). Nevertheless, if the problem persists please feel free to contact our support for help. Contact support

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Luca13 Purchased

Hello! Sorry for my english, I’m Italian! I have a problem: when I try to insert a “Content Block Shortcode” on any page, it opens a small window as in this screen: oi44.tinypic.com/28vb04l.jpg but there is a second problem: sometimes, I can’t click “Update Shortcode”. I click but the window does not close. I tried to clear the cache of the browser (Mozilla and Chrome). But it bearly ever works! How can I fix the problem? It’s important, otherwise I can’t customize my site.

Waiting for your answer. Thanks for your support!

Default-user
Luca13 Purchased

Hello! I tried to deactivate all my plug-ins and reactivate them one at a time. I noticed that the problem was the “CKEditor” (http://wordpress.ckeditor.com/) that creates a conflict with your theme.

Is there a plug-in that is compatible with wordpress and your theme?

Thanks for the support!

cmsmasters

Hi again!

As to the plugins – in fact there is not much we can say or advise here, as we do not test for third-party plugins and cannot confirm or deny compatibility.

Thank you for understanding!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
inode Purchased

Hi,

I would like to add a sub-menu to show sub menu items in drop down menus.

is this possible with the theme?

http://i.imgur.com/LHhAU50.jpg

cmsmasters

Thank you for contacting!

As to your question – in fact this cannot be done via theme options. There is additional customization that needs to be done to do this, and it is beyond free support policy. Thanks for understanding. If you wish, you can contact our customization desk to get in touch with one of our independent contributors about this task – customization.cmsmasters@gmail.com

Thank you!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 1 and 100 dollars

Hello, any chance to incorporate a multi language button?

cmsmasters

Thanks for contacting!

As to your question – in fact we cannot recommend anything here, as this is usually done with a plugin, and we do not test for third-party plugins. Thank you for understanding.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there,

I have been using the product for a while and enjoying it pretty much. One problem though, my youtube links are not working for a while. Vimeo links are working pretty fine. I tried to delete and create links, new posts… It just did not work. Can you pls check and help me?

Sample links:

http://www.ponponsuz.com/serra-tansel/ http://www.ponponsuz.com/ruhun-gidasi-muzik/
cmsmasters

Thanks for contacting and for your feedback about the theme.

The website links you provided do not seem to be working at the moment. As to YouTube – please make sure you are not using the shortlink from YouTube, you need to use the link from a browser url line. Also, if your link has a https:// format, please remove an “s” so that it looks like http://.

Thank you, hope this will be helpful.

Default-user

Hi there,

Please check this link “http://www.ponponsuz.com/deneme/”

You will see there are two types of video posts. One being multiple video player, the other one is a regular embedded video. While embedded video is working pretty fine, multiple video player is not working. And I checked URL it is not secure and it is not shortened.

Do you know if there is a known issue with the multiple video player? It used to be working fine, but not so for 1-2 weeks.

Cheers,

Selen

cmsmasters

Hi again. The new link does not open either. As to the video player – for a multiple video player it is important that you use 2 links to your video in two different formats (to make sure all the browsers open it). Also the Multiple video player is not meant to be inserted YouTube links into Please see the screenshot for an example of links you need to add into this shortcode – see the screenshot. Please verify that you add correct links, but still, if the problem persists, please feel free to contact our support so that we could help you – submit a ticket.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi! I just want to know if i can customize the font style of this theme. The theme is suited on my design but the concept is for kids. I need a quick advice from you guys. Thanks.

cmsmasters

Thanks for being interested in New Gate theme!

As to the fonts – the theme allows adding any of the hundreds of Google fonts, and the theme documentation includes an instruction on how this can be done. The theme comes with some fonts already added, and you may add more using the instruction provided.

Thanks, should there be any other questions, please feel free to ask!

Default-user

Thanks! great help.

Default-user

Another things is, is it supported with Arabic language

cmsmasters

Hi again. New Gate theme does not include ready translations, though includes a .pot file that can be used to translate the theme to any language. It also includes a guide in theme documentation on how this can be done. All the customer support is provided in English.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I would like the ability to disable the ‘Leave a Reply’ feature on my pages, but I cannot seem to find how to do this.

cmsmasters

Thanks for asking!

Comments can be disabled when editing each page, just scroll in your admin panel down to discussion settings and unmark the Comments checkbox.

Thank you!

  • Has been a member for 0-1 years

Congratulations on this template. It is fantastic. I want to buy for my company. One question: Is it possible to install the logos of social networking and ‘search’ in the header?

cmsmasters

Thank you for being interested in NewGate theme!

As to your question – there are no setting for this in theme admin panel, yet there is a Custom HTML field that allows adding custom code to header. If you wish, we will be able to help you with this via a personal ticket, just please use the link below to submit us a ticket when your theme is installed, just please make sure to add all the required credentials to your ticket so that the support team could access the files and admin panel. You may reference this conversation in your ticket. Ticket link.

Thank you!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
inode Purchased

Hi,

when viewed on smaller screens the logo overlaps on the menu.

could you have a look?

http://www.weddingsatjacksons.ie/

Cheers

cmsmasters

Thanks for contacting!

You can add code provided below to your custom css field (Theme Settings – General – Custom Codes) to eliminate the issue:

 .logo img {max-width:100%;}

Thank you!

Default-user
inode Purchased

Hi,

added that but still having the same problem..

cmsmasters

Hi again. perhaps it would be easier for us to help you if you submitted us a support ticket so that we could see the website from your end. Please submit us a ticket with all the needed credentials so that the support team could help you – submit now.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
haftop Purchased
Hi I bought this yesterday and had someone install it on my site http://ecomresponses.co.uk,

It looks wrong, and the site takes so long to load some times it does not even load

the demo looked great but now i am not sure

cmsmasters

Thanks for contacting!

As to the problems you describe – the first problem we see on your website is that demo content file was imported twice (duplicated entries in main menu). Then please keep in mind that all the content that was created with widgets will not be imported ans WordPress Importer tool does not import widgets. Please also note that website loading speed can depend on server the site is hosted on, especially if you say our demo site loads fine. Perhaps you should contact your hosting provider regarding this.

Should you need any help with website maintenance please feel free to contact our support via a personal ticket – open ticket.

Thank you!

Default-user
haftop Purchased

Thanks, you, Do you have a list of people i can contact to help me instal the site again

cmsmasters

Hi again, if you submit us a support ticket with all the login details, the support team will be able to help you install the theme correctly and import content, so that you could proceed working with your content. Please use the link provided above to submit a ticket.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
inode Purchased

i just upgraded to wordpress 3.9 and now the visual editor in visual content composer doesn’t work in “visual” mode.

Tried it with 2 installs of theme and both having same problem

cmsmasters

Thanks for contacting!

Right now we are working on a theme update regarding this issue, please allow it some time to get uploaded and approved on Themeforest and feel free to update your theme. Please look for version 1.1.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Any ETA for new update? I have a client who would like to go live but I cannot continue work on his site without update :(

Maybe a work-around that could be used in the current?

cmsmasters

Thanks for asking. The update is being uploaded right now, as soon as it is reviewed and approved by Themeforest, it will be available for download. Appreciate your patience.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sway54gt Purchased

Hi, I purchased this a while back. I was wondering if there is a way to have the social icons as part of the nav bar at the top? Thanks!

cmsmasters

Thanks for contacting!

There is a header custom html section in header, you can add the needed icons using custom html code. It can be added in Theme Settings – Appearance – Header in your admin panel. Should there still be any questions, feel free to contact our support – contact support.

Thank you!

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