An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, trippleS, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from trippleS:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Frequently Asked Questions

Site is too slow what can I do now?

Please, follow the tutorial to speed up your site : http://www.siteground.com/tutorials/joomla/joomla-speed.htm

You can test Newsline demo speed, its only 2.26 second.

How to update template version 2.0?

This version comes with Joomla update and a new home variation with Vinera Camera Slider. For home3 follow the documentation from template bundle and to update Joomla 3.4 follow the below steps.

# At first make sure you have backup of your whole site.

# Update Joomla from extension manager. Download the update pack from Joomla_3.4.0-Stable-Update_Package.zip

# Finally replace the old template only pack with latest template or install the new template from extension manager.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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