An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Why accented characters are not working in Niarra theme with cufon font?
1) Create a new font script at http://cufon.shoqolate.com/generate/
2) Place this new font script in the “js/fonts” folder
3) Open the file named “js/niarra-fonts.js”
4) Change the names to your new font’s name
5) Replace the previous font’s script call with the new one in the functions.php file
The code in the functions.php file for the current fonts is as following:
wp_enqueue_script('cufonCabin', get_template_directory_uri().'/js/fonts/Cabin_400.font.js'); wp_enqueue_script('cufonJamesFajardo', get_template_directory_uri().'/js/fonts/James_Fajardo_400.font.js');
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.