An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by quitenicestuff
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I get the following error when trying to install:
Fatal error: Call to undefined function wp_get_theme() in /home/hotel/public_html/wordpress/wp-content/themes/nice_hotel/admin/index.php on line 35
You’re getting this error because you’ve got an old version of WordPress, the “wp_get_theme()” function is relatively new so you’ll get the “undefined” error in old versions of WP. Go to http://wordpress.org/ and grab the latest version and it should be all good
The package could not be installed. The theme is missing the style.css stylesheet
you’re getting this error message because your uploading the wrong folder.
First unziping the package you got from Themeforest, inside will be a bunch of folders such as “Documentation”, “import Data”, “License”, “PSD” and “nice_hotel”.
The “nice_hotel” folder is the theme folder, you should upload this to the “wp-content/themes” folder in your WordPress install, then login to WordPress and go to “Themes” and you’ll see the “Nice Hotel” theme, click “Activate” and you’re done!
How do I change the booking form date format?
You’ll need to open “nice_hotel/js/scripts.js” and then edit the datepicker function on line 77 by adding formatDate(); to it, details of how to do this are in the jQuery docs here: http://docs.jquery.com/UI/Datepicker/formatDate
See the “Examples” tab.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.