Discussion on Nimble — Multipurpose Retina Ready WordPress Theme

1302 comments found

Hey bud, great theme—hopefully you can help me.

http://extremeairandelectric.com/

The slider is really big on bigger screens, I’m not sure if my images are too big or what. Is the slider responsive? On my iMac its GIGANTIC..I’m trying to diagnose the source of the problem. Please take a look and advise.

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

JCN72 Purchased

I have submitted a support ticket regarding logo issues (it´s not working properly) and it has soon been a week without any response. Can someone check what has happened to the ticket #4727, please?

Dream-Theme

Hi, I’ll ask our staff to take a look at it.

hi, i need at portfolio some images in portrait, is it possible with the template? greets

Dream-Theme

Hello,

I’m afraid, no. Please take a look at our newer theme called The7: http://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590

hi, there. I want to buy the theme, do you have the secondary classification in the theme?

Dream-Theme

Hi,

Can you please be more specific what is “secondary classification”? Thanks!

Default-user

please view the website: http://www.iwiss.com/product-list/, there are category and sub-category in left sidebar, does not your theme has the sub-category.

Dream-Theme

If I’m not mistaking WooCommerce supports subcategories. Though we never tested this within The7 theme.

Hi i am working on this theme for a client and need to change the filter text on the portfolio

I have set up different Categories and these show perfectly but i need to be able to change the text on the “All” filter

Can you please tell me which file and line where i can do this

Thank you in advance

Regards

Peter

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

mystones Purchased

I installed Nimble with WP361 and WOOCOMMERCE 2.0.18. It seems to me there is a problem ‘cause when Nimble is Active PLUGIN page become BLANK. Please help me.

Dream-Theme

Hi,
Most probably you’ve hit the memory limit. Please refer to this article to solve it: http://support.dream-theme.com/knowledgebase/allowed-memory-size-error/

Hi,

Is this theme wp 3.7.1 ready??

Regards Levt

Dream-Theme

Hi,
Yes.

gsw85 Purchased

Hi, I know you support through this portal http://support.dream-theme.com but I din’t get hear from your Dream-Theme support engineer after submitting my ticket. At least update or advise me what else i can do with my problem. Please advice what can i do to get my customer support service from DreamTheme

Tekergo Purchased

Hi,

Could you please tell me that, how I can translate the theme/Misc/Address field using WPML?

Thanks,

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

I have been using this theme for well over a year. The support was great, the function was great, and it was very versatile, which I loved. We had even shot a video for our users where we highly recommended this theme and let them know it was really one of our go to themes, which was obviously a ringing endorsement.

Now, however, I will have to rescind that endorsement. I don’t know what has happened in the last few months but the support has gotten lazier. They put in a new policy where they decided to stop support for customizations because it was “taking up too much time”.

Honestly, I can understand that. People asking for huge customizations can be a profit sink. However, customizations that aren’t customizations at all, that are actually standard procedure for pretty much every other theme on the internet for the past 5 years, for example, having a slider link to a page, is covered under “customizations” as well.

After mentioning as much, they still refused to help. Not only that, but it took them a week and a half to finally finish my ticket. I had several issues which I’m surprised they didn’t try to dodge by labeling them customizations. One was the basic feature of the nav menu not being cut off by the boxed layout. Pretty standard stuff. But hey, people mess up sometimes, I get that. Help me fix it. Their solution was for me to update the theme, which I did, which didn’t help, and they took 2-3 more days to reply. In that time, I just hired an Odesk developer to fix the issue, who fixed the problems (yes, more than one) in 20 minutes flat.

Look, this is a great theme. It’s very versatile and I have loved it. However, the support has become very shoddy and is not on par with other themes in the market. I have used the theme and because I know it so well, will continue to use it I’m sure. But, I will be looking for a replacement, a replacement that provides support that most people expect. Not barebones support.

Dream-Theme

Hello,
Thank you for feedback!

Please note, that our support policy remained unchanged for 2,5 years. Though we indeed provided certain amount of customization before, we were doing it against our own support policy.

When this became a real problem (starts taking over 70% of support time), we had to stick to our own support policy.

We consider it not normal when 10% of users are taking 70% of support time. This influences rest 90% users – they simply not getting answers in adequate time.

Default-user

Unfortunately, whether right or wrong, when you provide a certain level of service, that level of service is set as the “norm” and is expected, whether you return to your legal policy or not. It’s called expectations.

It’s also a market standard by the way. I can’t think of any high level theme support that doesn’t provide for minimal customizations. I’m not talking about the 70% support time customizations were taking that you referenced, which I imagine were somewhat advanced customizations.

I’m talking about customizations that shouldn’t even be customizations as they are standard operating procedure for any template since 2008, as I mentioned before.

The exact situation I referenced earlier is different from the “70% of support time”.

I made this comment to let people know about the type of support they can expect to receive with this template. Your reply was in line with that as well.

Thank you.

Dream-Theme

I’m not trying to argue with you :) I’m just explaining to you and other users why we are not providing customization.

When i try to add a new Page it appears:

“PHP Warning: Missing argument 2 for wpdb::prepare(), called in E:\home\www.address\web\wp-content\themes\dt-nimble\functions\core\includes\metabox-functions.php on line 980 and defined in E:\home\www.address\web\wp-includes\wp-db.php on line 992 PHP Warning: Missing argument 2 for wpdb::prepare(), called in E:\home\www.address\web\wp-content\themes\dt-nimble\functions\core\core-functions.php”

I’ve already tried to reinstall the theme and WP but the issue still there…

Dream-Theme

Hi,

Sorry I cannot see your buyers badge :(

The Twitter feed doesn’t seem to be working after the changes made by Twitter on June 11,2013. I guess you have not updated your widget to add the Access token key and Api keys yet.

I have raised the Support ticket for the same and have not received any response yet.

Updates and suggestion will be appreciated.

Dream-Theme

Hello,
Please use standard twitter widget. Thanks!

nar907 Purchased

When I look at my site with my mobile phone and click “request desktop site” it doesn’t do anything. Is there a way to allow the desktop site? (there is nothing more annoying than a website that blocks that option)

Dream-Theme

Hi,
Most probably enabling that feature makes your browsers send false headers trying to mimic the desktop browser.

But most responsive theme are not relaying on headers. They only using your actual screen width.

You can completely disable theme responsiveness via “Theme Options > General” But this way your site will no longer be “mobile friendly”.

Default-user
nar907 Purchased

Thanks for the info and the quick response. You are top notch!

Dream-Theme

Hi,
Thanks!

Hi,

If I use this theme for my blog, can I set the blog page as the Home page instead? Also, is this theme SEO friendly? Can I add 468×60 Google Adsense Ads on the header for this theme? In case of any future theme updates, how would the update go about? Will it be the type like “click this button to update to the latest version” or we have to do some manual coding that kind of tedious thing? Lastly, does this theme have an author bio box on blog post page?

Dream-Theme

Hi,
I strongly recommend you to take a look at our The7 theme http://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590 – it meets all your criteria.

Will this theme be tested for compatibility with 3.8? I am the administrator for a secondary school’s website, and as we’re a school, we cannot afford to have downtime when approaching the new term. I only ask as this theme has not received an update since April.

Dream-Theme

Hi,
3.8 is only in RC phase. It’s not being released yet.

Nimble is compatible with 3.7

Default-user

Yes, I know – but I am asking because 3.8 is being released today and the release candidate versions are out, so I had hoped you had tested 3.8 out on those.

What should I change so that the Category archives only the title are displayed. No description, no author, no date, no comments. Only the title. I have already opened a ticket. But no reaction.

Default-user

Tickets will not be answered. Ignored emails. Bad support. The first and last theme I’ve purchased from.

Dream-Theme

First of all, hello :)

>Tickets will not be answered. Ignored emails. Bad support.

On weekends – yes.

If you have a ticket that you believe was overlooked, please post a link to it or it’s ID here – I’ll take a look what’s wrong. Thanks!

Hi DreamTheme Can the slider in portfolio automatically move slides on to the next slide please and if so is there a simple setting for this or do we need to hack the code? If it is a third party slider which one is it please? Also we installed way back when this first was launched. Is there a version control doc so we can see what has changed since we installed please? Regards Gailstorm

Dream-Theme

Hello,
I’m afraid no :( Sorry.

Default-user

ok thanks for the response. i found a work around for the portfolio page is to turn off the associated portfolio slider and simply set up a slider using the nivo, fancy and onebyone sliders to replace it with. we also bit the bullet and upgraded and installed a child theme so we are now uptodate and hopefully insulated against having to make lots of changes when you next update. Thanks again. Gailstorm

Still waiting on help. Submitted a ticket 3 months ago while someone was out of town and they said she’d get back to me. Submitted another ticket 5 days ago regarding same question and still nothing?

6388

Hopefully this was just a glitch, so I’m posting it here to bring it attention. Thanks!

Dream-Theme

Hello,
Can I, please, have your tickets IDs, or links to them?

I have a ticket open since about a month age. Simple “Does this theme support 3.7?” Not even looked at. It seems questions are answered here faster. My recommendation to dreamtheme is to open a message boar quick. At least let people work things out on their own or have more FAQs made public… your FAQ section hasn’t been updated in like a year. It takes a half-hour to get a message board up and running. It will significantly reduce your support costs and complaints.

Dream-Theme

Hi,
Can I please have your ticket ID? Thanks!

mconheady

Ticket 6346

Hi, i need your help in slide…. still cant able to show the images after I uploaded.

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

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