294 comments found

hillking Purchased

Hi – I’ve posted several tickets at http://moutheme.ticksy.com/ but I keep getting this message “Please verify the purchase code for validation, and we will support you within 24hr-72hr”. I have verified my code again and again. Can you just check it’s OK? User = Hillary King.

moutheme

Hello,

just answered all of them. Thanks!

jonnyb74 Purchased

hi,

i use the version 1.3.3 and i can not deaktivate sticky navigation. when i deaktivate the checkbox sticky navigation also works – it´s no change!

please help

moutheme

Hello,

yes, I see the problem. Can you please contact me to the email in the documentation – I need to send you a fixed file. That bug appear with the latest update, sorry.

Thank you!

Default-user
jonnyb74 Purchased

i write any mails to you but i reply no answer from you

moutheme

Hello,

not sure what happened – sorry. We just updated a theme and this bug is fixed.

Thank you!

robin777k Purchased

Hi moutheme,

Lately we are having an issue with the header during browser loading. Menu (the blue section) seems to stretch and flicker momentarily. We havn’t seen this before until the media player is being embeded at the home page.

Please let me know if there is any fix for this issue. Thank you. www.fiblogix.net

moutheme

Hello,

unfortunately I can’t understand the issue you describing. I checked the site and all seems good for me. Can you please describe in other words or make a screenshot?

Thank you!

davidgz Purchased

I introduce the tracking code of google analytics (Theme options), and it´s showed in the frontend in the left upper corner. You can see it on www.ortodonciamadrid.com How can I solve it? Thank you

moutheme

Hello,

please add the whole JS code provided by Google, not only your ID. The idea of the files id you can add any third-party code there, not only google analytics.

Thank you!

Hello,

Great theme so far. Love how it looks! Just a quick question. The footer is not showing up for me and neither are any of the footer widgets. Im sure its a simple thing I’m missing.

Thanks

moutheme

Hello,

thank you very much. Please check the setting in the Footer section of theme options. Footer need to be enabled and widget areas managed correctly.

Thank you!

Default-user

I checked all of those things and still not seeing the footer. I made sure that I had widgets in the footer columns and they were active. The widgets were set to 25% each which I am assuming is managed correctly. The site is www.thinkersmarketing.com. I will keep looking through the options to see if im missing something, but im not sure what that is.

Thanks

Default-user

All sorted. Thanks for your help.

Hey moutheme, I am having an issue with Gravatar on one of the WP Pages. The issue is that the page has 8000+ comments on it and the java script that process the gravatar stuff runs so long that the Browser complains about it. Is there a way to turn off this feature for a specific WP page? Thanks, -Bill

moutheme

I think the best solution here would be paginated comments, like 20 comments per page. What you think?

Default-user

I’ll run that buy the higher ups :-).. Is there an option in the theme that will do that to this page?

dihler Purchased

Hi, Great site. It is looking good and I am happy with it. I emailed you about removing the magnifying glass and paper clip icon (when you roll the mouse over a link to a portfolio item, such as recent works). Is it possible to remove both icons and make it that the whole image of the portfolio item a link? Cheers, GB

Default-user
dihler Purchased

When do you estimate this update will be available?

moutheme

Hello,

we uploading an update today. But for some serious reason we didn’t added this options. Please create a support ticket in our new support forum and I will provide you with the ready file. Sorry for making you wait.

Thank you!

Default-user
dihler Purchased

Can you give me a link to create the support ticket? I can’t see it :(

Hi there,

Thanks once again for a quality theme. Client loves it and we’re about to launch. One question before we do:

I have added a gallery to one page by adding image boxes in columns on the page. I need to make this gallery scrollable if possible. Is there anyway I can do this? You mentioned before about using a portfolio as a gallery but this doesn’t work as I would need to remove the paper clip icon that appears on hover. But I can’t do this because I need the paperclip icon for the portfolio page. I hope this makes sense?

I look forward to hearing from you

Si

moutheme

Hello,

thank you very much! Can you please explain what you mean by “make this gallery scrollable”?

Thank you!

Default-user

Hi, I mean to be able to scroll through the images. Flick through them one by one. So the page has an image gallery on it. I have added the images using image boxes. I went to be able to click on an image and when it magnifies be able to use arrows or the keyboard arrows to look through the rest of the images on the gallery page. At the moment I can only open an image and then close it. I can’t click on an arrow to move on to the next one.

Do you know what I mean?!

Cheers!

Simon

moutheme

Hello,

very sorry for a big delay. We now uploading an update. And we added the gallery page template to it, so you can easily use this simple solution for your gallery instead of shortcode or a portfolio. And all images will be opened in one lightbox. You will receive an email when update will be available to download.

Thank you!

Hi moutheme,

The slideshow on the homepage is slightly larger than it should be on the right side. It extends out past the boxed layout by a few millimeters. How do I fix this?

Here is the URL for you to see exactly what I am talking about:

http://50.87.166.98/~halstene/

Thanks!

moutheme

Hello,

please add this code to the Custom CSS box:

.rev_slider_wrapper { padding: 0 !important; }

Thank you!

dcwi Purchased

hello,

many thanks for this very nice theme. is it possible to insert a full width picture (1258×318px) to the top bar? and after this turn, i’d like to center my “navigation.

many thanks, peter

moutheme

Hello,

please sorry for the delay – can you please give me more details. What you exactly mean to add image at the top bar?

Thank you!

Default-user
dcwi Purchased

hello,

no problem. i d’like to place the logo over the menu bar, so i put it into the top bar line, but now i’m looking for a possibility to make the logo responsive. i uploaded a picture of this header-variant: www.burna.ch/test/

moutheme

Hello,

Its better if you open a ticket on our support page:

moutheme.ticksy.com and we will be glad to help you asap.

Best Regards!

hillking Purchased

hi – i’ve left you a message about controlling the theme’s font in custom css on your ticksy but haven’t heard back from you in many days. can you pls check?

Default-user
hillking Purchased

hi – still no answer on several of my tickets. pls see one here: http://moutheme.ticksy.com/ticket/96120

Default-user

i resolved this myself

kiger0183 Purchased

nm

Pchelek Purchased

Hi How to add latin captions to fonts?

moutheme

Hello,

do you mean you have not enough characters you need the font? I think you can’t add them unfortunately. You need to pick other font.

Thank you!

Default-user
Pchelek Purchased
Im usign PT SANS font and it have all polish captions in google fonts: http://www.kancelariawh.pl/wp-content/uploads/2013/09/pst-sans.jpg But on the website i dont have polish captions (latin-ext), you can check it live: http://www.kancelariawh.pl/
moutheme

Hello,

I see you solved the problem, you added extra parameter to the Google font embedding?

Thank you!

hillking Purchased

hi – i have a question about using columns and shortcodes that you haven’t answered in a week. please see http://moutheme.ticksy.com/ticket/100842 and answer me.

Default-user

I have done so 2 minutes after you asked for it. How about the other 7 tickets I have open? I really like your theme but this low level of support is disappointing.

moutheme

Hello,

I know, sorry. I just answered all of them. For future questions please note that we are moving to our own forum based support system here: http://support.moutheme.com

Thanks!

Default-user

OK thanks.

Cassi2010 Purchased

Hello

We have a issue with the portfolio post short code. We have multiple portfolio post short codes on one page with different categories, but when you click on one of the arrows all of the portfolio post sections rotate as well. Is there a way to fix this ???

Thank You

moutheme

Hello,

today we will update a theme with that issues fixed.

Thank you!

Default-user

Please reply when fixed

Thank You

moutheme

You can update now. Thanks!

For portfolio items (using the Half Page lyout), is there a certain size the images need to be? Seems like it is stretching out the photo.

Also, on Portfolio items at the top right where it has the arrows and the ALL button in the middle….where is that supposed to link to? Why does it say ALL? It doesnt go anywhere. thanks

moutheme

I have an idea. Do you actually have any categories for your portfolio? This message may come because you have the filter enabled in theme settings, but there is nothing to show in it – no categories for your item. Am I right?

Default-user

thanks

ckoriati Purchased

Hi, love your theme! I do not know how to add a BLOG SUBTITLE, where do I find this? thanks again

moutheme

Hello,

thank you! You have this setting in theme options panel, Blog section :)

Thank you!

hillking Purchased

Hi moutheme – I have many tickets open in your http://moutheme.ticksy.com/ customer service portal that you haven’t answered – some are 2 weeks old. I urgently need your answers to launch the website. For now I have had to drop my rating of your theme although it’s a great looking theme. Please answer!

moutheme

Hello,

we replied to all of them. Thanks.

Default-user

thanks.

Theme Updated: 2.0.0

- updated Revolution Slider version and improved integration
- gallery page template added
- multiple carousels bug fixed
- responsive enable/disable option added
- metabox library updated
- sticky navigation bug fixed

We now have a new support forum, please add all your requests there.

Can you please provide detailed update instructions? I just tried to update the parent and child theme, saved the backup code and reimported it. Only the content and a few basic settings I made came through the update – not even my logo was still there! Luckily I backed up the whole site before doing the update.

moutheme

Hello,

thank you very much. Bu we have information about how to update in the Support section for a long time: http://themeforest.net/item/nine-responsive-multipurpose-theme/4784524/faqs/16510

Thank you!

Default-user

Thanks – I didn’t see that. Can you tell me how to resolve my Revolution slider issue since I didn’t change anything except the update and it’s not working now? You Support sight says you provide support for plugins that come with your theme. Cheers.

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