112 comments found

Are you guys planning on adding any tutorial videos for your theme? I noticed a few of the other themes come with a few tutorial videos. It would be nice to have. Thanks

Chimpstudio

Thank you for the suggestion. We will consider doing this in next update after discussion with support team.

All knows wordpress released New version 4.1, if anyone facing issue for page builder drag & drop Following

Changes Can Make it work.

File Name : include/cs_meta_box.php
Find following code
$(this) .removeClass(‘ui-draggable’);

Replace with
$(this) .removeClass(‘ui-draggable ui-draggable-handle’);

we are working on Updates and it will be Up on ThemeForest in next 24-48 hours.We will be glad to help you with any question that might arise regarding Page Builder just create a ticket at Chimp Support provide your url and login details. Your issue will be seen and sorted there.

djmarll Purchased

Hello… Love the theme, but I have an issue with the images on my blog page. They are showing up really big or zoomed in. Can you advise of a fixed for this please?

Thanks,

Chimpstudio

djmarll there must be some issue, login panel required to check. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

I can no longer submit support tickets to chimpstudio??? I have already emailed you twice about this issue with no response from you guys both times. When I try to submit a new ticket, I get this error…”Please note that you have already created ticket # 363752 against this purchase code. Please open the existing ticket and write your question by clicking here” But when I try to check on the existing ticket, nothing shows up as an existing ticket, so I get no support thru the ticket submit or email from you guys. And yes, I tried to contact you thru the theme home page with no response??? ineedabeatdj@gmail.com

Chimpstudio

ineedabeatdj my Support Staff Communicating with you on Email, Please Give them Complete Issue Detail , they will Fix it for you.. regards

Default-user

Thank you!

Chimpstudio

You are welcome. I am sure you are having great new year, I wish you same. :)

Hello everyone! Apparently the Chimpstudio site has been hacked? I wanted to create a ticket regarding a pending issue in my website. On the Homepage, specifically the slider I get “Warning: Creating default object from empty value”. I believe it’s a problem with the header.

Does anyone know how can I fix this?

Many thanks in advance!

Chimpstudio

There is no hacking thing at our sites. All are working fine. For your issue, please find the fix below;

Please add below code in your header.php & your issue will be resolved
error_reporting(0) ;

The ‘drag and drop’ function is not working anymore. How can i fix this?

Rebels4Media

This is not working for me;-)

File Name : include/cs_meta_box.php Find following code $(this) .removeClass(‘ui-draggable’);

Replace with $(this) .removeClass(‘ui-draggable ui-draggable-handle’);

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

My Dummy data doesn’t install correctly….... How can I get that fixed?

Chimpstudio

Please create a ticket via item support page and provide your url and login details, support team will resolve the issues for you.

Default-user

I’ve done that…. The Dummy data does not install correctly. I’ve read the instructions and tried over and over again…. exactly how it says to do so. No luck…

Chimpstudio

Can you confirm which wordpress version are you using so that I may assist you accordingly.

Hi no images are able to be inserted into pages and posts when I select “add media” and “insert into page/post”... pretty weird. Please help. Also the drag and drop options inside pages is not allowing me to drag and drop. Please help. This is a big project and I’m at a standstill. www.canadatakesthemic.com

Chimpstudio

Please contact support via item sup[port center, provide login details and url, issue will be seen and sorted there.

Hi no images are able to be inserted into pages and posts when I select “add media” and “insert into page/post”... pretty weird. Please help. Also the drag and drop options inside pages is not allowing me to drag and drop. Please help. This is a big project and I’m at a standstill. www.canadatakesthemic.com

Chimpstudio

Please contact support via item sup[port center, provide login details and url, issue will be seen and sorted there.

Sorry but the Pagebuilder drag and drop isn’t working and it’s impossible to get open a ticket… I have Purchase code I can place it here.

Chimpstudio

I can see purchase tag against your name. Could you please tell.me which version of wordpress you are using? I will guide you accordingly. Also, please make sure you are using compatible version of wordpress.

HamachiOtaku

Thanks, I’m using WordPress 4.1.1

Chimpstudio

The theme is not compatible with latest version 4.1.1. You have to use it with compatible version which are all up to 4.0. Once you downgrade the wordpress, it will work fine for you. Thank you for your kind understanding and feed back.

Hi,

I added the blog to the homepage but there’s a section above the blog post with a loading wheel just spinning and I can’t get rid of it or fix it. Any ideas?

The section is right above the title for blog on the homepage and just below the widgets.

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

HamachiOtaku

downgraded to 3.9.. Blog on homepage still doesn’t work… Still haven’t gotten response from help ticket.. Having my ass handed to me.

Chimpstudio

Please write me the ticket ID so that I may look into the matter of delay. Thank you :)

djmarll Purchased

Hello, I upgraded to the latest WordPress release and downloaded a gallery page plugin since I wanted to see if I can have a better picture gallery. However I notice my home page slider stopped working. I deleted the plugins but still haven’t gotten it to work. Any thoughts?

Chimpstudio

Please revert back to oreviius version as we have notgiven compatibity of theme with WP version 4.2.

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