93 comments found

I don’t know if anyone have noticed but one the home page “Latest Announcements” is speld wrong.

Ware to chance this?

Thank u blessings…

Chimpstudio

noticed ! :) Will update soon thankx

Default-user

2 months later still waiting on an update… Whats the situation like?

Chimpstudio

It will considered a gentle reminder for now. :) Thank you for keeping track of things by the way.

I get a Server Error everytime i try to add a post. How can I fix this?

Chimpstudio

@davetucker6 Please submit a ticket here www.chimpstudio.co.uk/support/ and provide with your URL and login details so that our team can have a look on it and help you in resolving this issue.

the demo album page it loads all the songs, can you disable this? before I buy would not like to have 30 songs loaded at once.

Chimpstudio

It is not possible to limit the number of tracks. All tracks will be loaded at once.

Default-user

ya that could take forever since they are all audio src, if you have 30 songs that are 10mb each

Chimpstudio

That will be custom work to restrict number of tracks to load. I will not able to offer you with theme. You will have to pay extra to developer to get it done.

hi i am trying to create a new ticket but it won’t let me-says there is already an open ticket but there isn’t. I want to know 2 things 1. Can i delete the login / register box at the top of homepage? 2. Can i create a static menu item that links only to sub menu pages?

Chimpstudio

You can remove it by going into header.php and removing code for it. You can get the code from this link. http://chimpstudio.co.uk/tf-support//fiona/login%20removet.txlogin%20removet.txlogin%20removet.txt

2. Go to Appearance > menu > add static link and link to any sub page or page.

Default-user

the linked text removes a lot of formatting-i have bodged it myself i think but that link is wrong. Thanks for 2.

Chimpstudio

Please do not remove the whole code, just remove the code for the desired function. e.g Log in area. If you are unable to find that, please reply to the same ticket that you previously created and write your issue there. It will be done by the support team.

SBMusic Purchased

Greetings i created a support ticket but didnt receive the email with the ID so i can check the status i also filled in the form to get a new ticket

website sweetboxjones.com

please instruct

Chimpstudio

You have been replied at 679478 and 459083 tickets. If there is anything you need to ask, please keep in touch with support.

My Hosting Provider HostGator upgraded my servers with th elatest PHP. I get this error now:

Warning: Creating default object from empty value in /home4/sparkgfx/public_html/diluzionalent/wp-content/themes/diluzional/header.php on line 624

www.diuzionalent.com

Chimpstudio

If you have previous ticket number or email, just write a reply to that and it will open previous ticket for you. If you do not have that, can you please give me the email that you used to create a ticket? I am unable to fetch any previous ticket for your buyer name “thehatedtox”

Default-user

I forget the email, might be tcore@sparkgfx.net or info@sparkgfx.net

Chimpstudio

1066 is your ticket ID and you are using info@spar**.net mail ID. Please follow that ticket and ask support to resolve your issue.

Hey,

My client updated his WP version and now he gets this error message..

Fatal error: Call to undefined function wp_register_plugin_realpath() in /home/content/77/10990777/html/wp-settings.php on line 213

Is this related to the update? how can i fix it? the site is at. www.mmariachi.com

Thanks!

Chimpstudio

You need to roll back your update of WP version as we have not yet given update for compatibility with 3.9. As soon as you move back to 3.8, it will work fine for you.

Do you still support for this theme? I am very surprise at the low number of purchases on this theme cause I really like it.

navindesigns

Also, is it compatible with the latest version of wordpress?

Chimpstudio

Thank you for your interest and like. Yes, we support all products on our portfolio. However, the latest wordpress compatibility is not offered at this point of time. We will provide it in near future.

Hello!

Can you show me how is made the administration system. For exemple how you add music/albums. How you add events? How works the gallery part?

Thanks in advance

Chimpstudio

I am afraid I cannot show you for some security reasons. I hope you will understand.

RadioVL

Maybe you can take screenshot? Because it is a part of the template, and i need to know how it works to know if i want to buy it…

Chimpstudio

Please send a message trough my profile page and I will try to fetch your desired information.

How can I update the logo? I deleted the one the theme comes with, tried to ‘insert into post’ the new one, but the box remains blank and it never updates, any help?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Issue will be sorted there.

I’m reading that is not compatible with the latest version of wordpress? You can play shoutcast radio player floating. Thank you.

Chimpstudio

we have not yet given it’s compatibility with latest wordpress version.

I have already created a ticket for my problem

When i click on check tiket status and put my mail id and ticket information this error is coming

Authentication error – try again!

When i am trying to regenerate the ticket then this error is coming.

Pleae note that you have already created ticket # 150949 against this purchase code. Please open the exsiting ticket and write your question by clicking here

Please help me out i am very much frustrated.

Chimpstudio

I can check the status of your ticket and there is no issue. See this example; http://awesomescreenshot.com/0d23cvjn7d;

You can check ticket status at http://chimpgroup.com/support/view.php

Default-user

But why i cant login to check my status…: evry time authentication error-try again! is coming….

i am not able to check my ticket status..please tell me how to check it..also let me know that what should i do for those errors of backend and website…as i havmentioned in my ticket..

Chimpstudio

Please clear your browser catche once, I can login it here and can see status of ticket. Also, you used this email address for ticket muditrpa@*.com

I am trying to open a ticket and it wont let me. It says I have a previous ticket on my purchase code. I entered my email and ticket number but it’s saying invalid login???

ineedabeatdj@gmail.com Ticket# 363752
Chimpstudio

Allow me to look into the issue for you. there is no ticket against your ID, please email your purchase code at tfsupport@chimpstudio.co.uk

Default-user

emailed! thank you

Chimpstudio

It will be responded as soon as possible.

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