Spnoy

Spnoy supports this item

Supported

166 comments found.

gekus

gekus Purchased

Hi, I just bought this theme and installed it on my server. Actevated all needed PlugIns and activated the theme (using a child theme). Now I get this message:

“The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Nivan Shortcodes.”

Nivan Shortcodes version 1.2.0 is installed and there is no update shown on the PlugIns page. Am I missing something or can I ignore the message?

Thanks

Hi there :) Really sorry for the delay in your response.

You can just ignore this message, You Plugin is updated to it’s latest version and there’s nothing to worry about.

Cheers,
Spnoy Studio

Hello,

I have been using this theme for awhile and it’s great! I have a question about the portfolio. When I hover my mouse over the portfolio image, it turns green and the title of the portfolio appears to click on, which is what I want. If I click on the title it goes through to that portfolio page. I was wondering – is it possible to make it so I can click anywhere on that portfolio image, instead of just on the title, to go through to the portfolio page? If not it is not a big deal, just wondering.

Thanks!

Hi there :) Really sorry for the delay in your response.

Unfortunately this is not possible within the Nivan theme, However you can achieve this by Customizing your Theme but that requires hiring a Web Developer to do this for you.

Regards,
Spnoy Studio

Hey team!

I’m building out a home page with your theme. I have a blog section (just like the demo), and it’s not displaying correctly. Here’s a screenshot: http://d.pr/i/1aOCP

This is the shortcode I’m using: [ss_blog_teaser number=”4” effect=”fade-from-bottom” effect_speed=”1” effect_delay=”0.2” effect_offset=”1” ]

I imported all the demo content, but only 3 of the posts show up in the blog teaser section (even though there are 9 published posts on the site). And they aren’t styled right. The alignment is quirky, and some text overlays other text.

What’s the issue?

Thanks!

Hi there :)

Please make sure you set a Featured Image for your post. Also please fill out the Excerpt section for your post.

Cheers,
Spnoy Studio

Two questions about the pie chart:

Can I increase the width of the bar to be more noticeable (maybe 5px)? For legal purposes, I need the percentage to be more exact instead of cutting off the decimal. I need at least one decimal place. (ie. 6.8% instead of 6%) is there a way I can change this?

Spnoy

Spnoy Author

Hi there :)

Your question has been answered in our Support System.

Cheers,
Spnoy Studio

No support for our support ticket 3 days later. Any help very much appreciated guys. Love your work!

I should add this is over the weekend however. It would be good to a have a clear list of support hours and when to expect a response like other theme devs do. It would give your clients a real expectation of when help will arrive.

As I say though – otherwise your work is top notch and anyone reading this should not hesitate to grab a theme.

Spnoy

Spnoy Author

Hi there :) Sorry for the delay over the weekends.

A response has been made to your ticket.

Cheers,
Spnoy Studio

seffect

seffect Purchased

I bought and installed this per a clients request. I can’t seem to find the SPNOY Exclusive Gallery or the instructions on how to use or install it? The menu link on the installed site goes to the demo site??? Thus the installed site looks nothing like the demo? Please advise, not cool leaving this out without any further instructions. Also the footer is completely missing, the social links are missing, this is a very incomplete package and very out of date from the demo. I feel I did not get what I purchased.

Spnoy

Spnoy Author

Hi there :)

Please read the Documentation that comes with your Download Package.

You should import the Demo Data to get the exact website as our Demo website and then you can start editing. This is the easiest way to setup your website.

Spnoy Exclusive Gallery is a shortcode available in Nivan theme, You can create your Portfolio Posts and then use the Spnoy Exclusive Gallery to display your portfolios on website.

Regards,
Spnoy Studio

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