An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Enabled, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Enabled:
We answer all questions that are posted on our items, and we provide top notch support for everyone except for the weekends when we may take a day or two to reply!
1. We really, really, really take a lot of time to build documentations, our documentations are big, thorough and made in such fashion that everyone understands! So before asking a question, please do take the time to read the documentation carefully!
2. We hate sarcastic buyers just as much as you hate sarcastic authors! Let’s be polite and keep our discussions professional! We are polite and our interest is to solve your issue and see you happy!
3. If you purchased one of our mobile templates or themes and you’d like to redirect your main site to the mobile page, we offer our buyers a mobile redirect script! You can get the script on our Support Page and enter your buyer code! Further instructions provided there along with the redirect script and a small manual!
4. If you require support for WordPress themes, please send a message using this form, the message will be directed to our WordPress developer! He’ll get in touch with you shortly and help you out!
5. Difference between a template and a theme. In our portfolio, templates cost between 7$ and 10$ , WordPress themes cost between 25$ and 30$. Attention! Templates cannot be added to WordPress without prior conversion! Envato will not offer a refund if you purchase the wrong one! Please check carefully before purchase!
Support is provided only to buyers who rate the item 5 stars! As a stock item, the price is already 1% of a custom item, so support is free as long as your rating is 5 stars!
Frequently Asked Questions
I have installed the template. The images are not showing up? The design is all messed up?
Please read the first chapter of the documentation! Make sure you’ve copied all files to the server!
I love the web application. How am I suppose to use it on other phones?
The web application is made to work with all phones that have a 320×480 screen! I cannot vouch it will work on all phones but I can tell you I’ve tested the app on a Samsung Galaxy S 1 / 2 ( Android 2.3 ) , an iPhone 4, 3Gs ( iOS5 ) , iPhone 3Gs , and it performed as it should! So, it should work with most devices!
There is something wrong! After I added a new list / portfolio / item floated left, the content got out of the page? What now!?
Simple, first, please read the documentation, second, to fix an error like this after you’ve closed your , there is a special class that clears any trouble, simply add it like so!
<div class="clear" />
What are the image resolutions? How can I find out?
Read the documentation, if I skipped any, I will kindly tell you on the Item Comment page, just ask!
Can I use videos in 1/2/3 column galleries?
Of course you can! If you are using videos from YouTube or Vimeo, just set them to the correct resolution, that being the same resolution as your image!
I can’t find the .php file that sends the mail… did you included in the pack?
Yes, I did, but it’s called in through jQuery, that means, if you don’t see a php script in the file you illegally downloaded this file. To get the contact form working you will have to purchase this file!
I have more questions! Help me!!!
Sure thing! Send me an e-mail through my profile page ( click Enabled , the scroll down, bottom right sidebar ). I will gladly help you out!
I love this template!
Thank you for purchasing and showing your interest! Rating 5 stars will help me even more! I would highly appreciate your rate!
I want the template to automatically redirect to the mobile page! What do I do?
After purchasing this template, contact me through my profile. I will provide you with a JS script that automatically detects all mobile browsers and redirects to the correct location! I have not included this in the pack, because some users with big screen phones like Note and S2 use the regular site to browse!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.