46 comments found

Hi! First of all I have to say this is a SUPERB theme! And a must-buy!

My question is… I can’t find the page for displaying a video in the homepage. I have home-3 which is a slider but no video like the one I see in the demo… Am i doing something wrong? All I want is to have a youtube video displayed as soon as the page loads…

krisstoff
krisstoff Author Team

Hello and thank you!

In live preview video is placed in home-3. In your package which was downloaded from ThemeForest – it’s first home.html Fullwidth video is created by Revolution Slider.

Hi there,

Love the theme! Fantastic job! Beautiful design and very intuitive. Amazing work.

I’m also having issues with displaying a video. Even the first home doesn’t show the video background when opening the page locally. I haven’t even edited the file yet to include my own video, it just doesn’t seem to work. It only seems to show the “placeholders/revoslider/video-cover.jpg” image. Any idea what the issue may be?

Many thanks in advance!

krisstoff
krisstoff Author Team

Hello and thank you!. Please start a support ticket at http://rascalslabs.ticksy.com/ and provide URL to your installation. We will have to look at it.

bandalia Purchased

I downloaded this theme ready to work on it. I haven’t configured ANYTHING yet but no content is loading on any pages :/ tried to find a solution but cant find anything!

Can someone help please? would be much appreciated to see whats wrong with the download file and how to fix this.

www.razofficial.com/new/index.html

krisstoff
krisstoff Author Team

Hello and thank you for choosing our theme. Please start a support ticket at http://rascalslabs.ticksy.com/. Please note that our technical support working hours are 8:00AM – 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).

Default-user
bandalia Purchased

Thank you, I have already submitted a ticket :) Hopefully someone will be able to help!

scottexpo Purchased

Great template! What do I have to change to make this load pages/page.php instead of pages/page.html?

Thanks in advance, -Scott

scottexpo
scottexpo Purchased

I figured it out … I just needed to to change the extension to php instead of html in the check_hash and show_content js functions. Good to go! I also changed it to except either php or html.

krisstoff
krisstoff Author Team

Hello and thank for using our theme. I’m glad that you’ve sorted it out. If you will have any more questions please ask at http://rascalslabs.ticksy.com/. Best regards.

hi, great theme congratulation … i got a 2 presale question : on smartphone – i have a iphone 4s – when i open the menu , and pressed a section button , the menu doesn ‘t close automatically .. and to close it i need to re press the menu icon.. is it possible to have the menu close automaticall once a menu button is pressed? Same thing on ipad with the extended menu .. after you click on a submenu button it doesn’t close it

is it possible to have the track autoplay as soon as you open the site? tnx

krisstoff
krisstoff Author Team

Hello. As I see you’ve already completed purchase. If those questions are still important to be answerered please start a support ticket at http://rascalslabs.ticksy.com/ . We will take it from there.

kreativebit

ticket is already been opened #339606 a day ago … but is regarding that your theme doesn t work on safari .( and conseguently on ipad iphone etc) . let s try to sort that quite consistent problem first quickly otherwise is no point to sort out other minor problem

hi i purchased the theme but is not working in safari 7.1.2

krisstoff
krisstoff Author Team

Hello, thank you for choosing our theme. As I see you’ve posted ticket already. Please hold response will be ready soon.

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