89 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi guys. Theme is great.

I’d like to remove the blue twitter bar, the ‘about nonus’ bar and the ‘some of our clients’ bar from the parallax home page.

Whenever I ignore them it messes up the page formatting. Is there another way?

Thanks

ThemeWoodmen

Hi,

Try to edit in text mode. Anyway, our support team at http://support.themewoodmen.com can easily help you out.

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Need help.

I just noticed that the menu in mobile does Not stick to the top. How do I get it to do so. so it acts like the home parallax page?

I would appreciate if you could respond to my question as soon as you can.

Thanks

ThemeWoodmen

Hi,

We do not stick it to preserve space. Please contact our dedicated support team at http://support.themewoodmen.com – they will help you at.

Thanks, ThemeWoodmen

Default-user

How fast I can get a response from them.? Is there anything that you can help me with on this today?

ThemeWoodmen

Hi,

Our support is opened between 10-18 GMT+1.

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

IE8 Problem

Hi There,

The Icons don’t seem to show up on IE8. is there something I can do also the background colour changes in IE8..

Is it possible to fix that with CSS. Thanks

ThemeWoodmen

Hi,

Could you please post this issue to our support forum at http://support.themewoodmen.com?

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Logo slider arrows do not respond in mobile or in chrome in a PC..? how do I go around that?

ThemeWoodmen

Hi,

Hmm, we’ve tested it on mobile devices, though if you happen to encounter any problems, please create a new support issue at http://support.themewoodmen.com – we will handle it asap.

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Portfolio thumbnail overlay

Hi There,

I just want to say that your theme so far has been pretty awesome!, looks and works great so far. I just have a question about the portfolio slider

Is it possible to ad text to the overlay when you hover on the thumbnails. right now you have a transparent colour overlaying overtop the thumbnail so I wanted to double check with you to see if it was possible to ad text on top of that overlay when hover over..if so, could you tell help me figure out how.

Thanks you for your time and help Waiting for your reply

Lucas

ThemeWoodmen

Hi,

Sorry for this delay – could you please contact our support team at http://support.themewoodmen.com? They will gladly help you out.

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I posted this 6 days ago and I haven heard back, Could you please help me out.. Thanks

IE8 Problem

Hi There,

The Icons don’t seem to show up on IE8 only a question mark in a box appears. Is there something I can do.

Thanks

ThemeWoodmen

Hi,

This issue has been already resolved on our demo page and today your theme should notify you about new version (which contains this update).

Thanks and sorry for this delay, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Shinjuku Purchased

Is this themes front page called work able to handle vimeo videos (instead of photos) and videos be linked to?

ThemeWoodmen

Hi,

They should handle vimeo videos. If you are having trouble in setting it up, feel free to contact our support team at http://support.themewoodmen.com

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I wonder if I can categorize the work portfolio section in the “single page” version? It is only shown in the “multi page” version. Why?

ThemeWoodmen

Hi,

We wanted to show that you can show/hide catgories and therefore there are 2 different versions. Both on onepager and multipager you can show/hide these categories.

Thanks, ThemeWoodmen

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

didn’t work. this should be a simple thing. find a theme, pay for it, download it, install the zip file. not so easy. i did everything i mentioned and it failed. let’s see how quickly we get a response. otherwise we will have to refund the money.

ThemeWoodmen

well, this is exactly how our theme works – you download it, install the zip file and it works. I guess there is some compatiblity issue with your hosting or maybe you already installed the theme, but didn’t download the demo content for it?

Any way, please get in touch with our support crew at http://support.themewoodmen.com – they will be happy to help :)

Cheers, ThemeWoodmen

Default-user

hmmm, interesting. well outside of me going through the process of doing exactly what you said – it is STILL NOT WORKING. i have a brand new install of wordpress. i use 1and1 hosting. it still says fail. as far as going through and registering on the support site and waiting for a response, i would prefer to have someone support the theme where i purchased it, which is right here. our options are to simply have the money refunded and buy from another provider here who will sell us a theme that works right away. so far this has wasted half my day trying to figure it out. any suggestions?

ThemeWoodmen

Terms of our support are publicly available before the purchase, you can see them here http://themeforest.net/item/nonus-parallax-wordpress-portfolio/5770359/support We are sorry if this is not the most convenient way for you, but this is really difficult to pass the source codes, ftp/wp admin access data over comments here on themeforest.

I believe that objectively this is the issue with your hosting, since (a) we tested the product thoroughly before releasing it (b) themeforest tested the item thoroughly before accepting it for saleĀ© for almost 500 other users it worked really well, since we received lots of compliments and URLs to their websites. But there is no place for believing this or that here, we simply need to take a look at your particular case and get the things working :)

We’ll be more than happy to help you solving the problem, any problem it is :) We really do care!

Of course, if you’re not happy with the purchase, you may ask Envato for refund – we will not do any problems with it..

Default-user

ok, so why does it say on your support site that you are sleeping?

ThemeWoodmen

because this is 11:30 PM here and our support team works from 10 AM to 6 PM.

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