191 comments found

edoher Purchased

I bought this template and using it, no problem. I need to add a phone number in the contact page, but no option to enter that or some text at all, only an address for the map. How can I do it?? Thanks!

UmbrellaStudios

Hi

Please use the Address field to place a phone number as well.

Kind Regards

Hello,

I’ve been using your theme the last 7 months happily. recently it has some malfunctions. The big image slider only shows the first image, after that it is only a grey image. If I update my Wordpress the slider stops working altogether.

Thank you in advance!

gr. Marcel http://mvbarchitectuur.nl/portfolio/acquisitie/
UmbrellaStudios

Hi

Please paste this at Options – Custom CSS :

.project-slider ul li img { -webkit-backface-visibility: hidden; }

Kind Regards

Hi, I purchased this theme today and have a few questions for your support forum. It will not let me create a ticket on Umbrella Support as it says my purchase code is invalid. It has been copied and pasted directly from the purchase confirmation.

Please help.

Default-user

I have no problem signing in, but when I try to create a ticket, it asks for the name of the theme I bought, and the purchase code. This I enter as Nordic, and b75ea4cb-1d5f-4f1f-b0bd-b9ef448fa9fa. I have entered both correctly and it gives me a “X Not Verified” error message.

I am trying to understand why images that I add to my portfolio pages are not responsive. The text is, the related posts thumbnails are, but when I change my browser to a mobile view of the page, all of my portfolio images get cut off.

Default-user

And I’ve tried changing img {height: auto; width: 100%;} but that makes my logo double the size, and every image stretches to fit the size of its container. That causes the picture to pixelate because the browser window stretches the image past its correct size.

UmbrellaStudios

Hi

1 ) You have to register at our support forum with the same username you are registered here on Themeforest

2 ) Why have you applied that rule to Nordic, as the results will be unexpected when you make such a general rule.Can you tell us what are you trying to achieve and we will tell you the best approach achieving it.

Kind Regards

aycovski Purchased

Hi, I cant login to the new support system. Cant remember my password and I dont know where to reset my password. Can you help me with this?

UmbrellaStudios

Hi

If you are not registered yet to our support forum you have to register again, and use the same username you got here on Themeforest.

Kind Regards

aycovski Purchased

Hi again my webpage suddenly started not to show the portfolio sliders, the images disappear suddenly. Can you check for me please? http://nevalergun.com/portfolio/colorbook/ After the first clicks images start to disappear…

UmbrellaStudios

Hi

Please paste this at Options – Custom CSS :

.project-slider ul li img { -webkit-backface-visibility: hidden; }

Kind Regards

Default-user
aycovski Purchased

thanks

UmbrellaStudios

You’re welcome.

antijulo Purchased

Hello how i can change the number of project on the page portfolio,i would like to show all my project in the same page, and the user dont need to use load more

thx

Julien

UmbrellaStudios

Hi

Please open template-portfolio.php and replace it with http://pastebin.com/5Z8JwJLG

Kind Regards

elnalee Purchased

Hello I have some questions about your demo,”home v3”. 1. In the “what we do” section, am I able to change the icon into my own picture? 2. Concerning the icon, the problem is that the URL is only limited to the inner website. Is it able to connect to the external website, that is, outside the original website?

http://adotdesign.tw/

Thank you so much.

UmbrellaStudios

Hi

Please open a ticket at s.umbrella.al

Kind Regards

Default-user
elnalee Purchased

my Purchase Code is Not Verified. I don’t know why?

UmbrellaStudios

Make sure to register with the same username you are registered here on Themeforest.

Hello,

I would be interested in buying this theme. I have a few questions though:

Can you resize the slider? I don’t really like it being in the right corner on my (15inch screen) also I would not have that high quality pictures to use.

Thanks for feedback!

UmbrellaStudios

We can help you with that.

Default-user

That would be great.

Also on a big screen 24 inch – the slider already shows the next picture (or a part of it). Is it possible to have the slider just as big as the image – I know its due to being responsive, but it looks slightly weird on full scale.

Sorry to bother you so much, I just want to make the right purchase decision.

UmbrellaStudios

Hi,

We can help you with that too. Once you get started open a ticket at our support forum and one of our staff will assist you

Cheers

Hey! I bought this theme a while ago and never had problems with it. I really like the theme! Perfect for my wishes!

But I recently got the problem that the slider in the portfolio section is having troubles. it shows the images, but when I click through the images they only appear very shortly and turn to a grey background quickly. Could you help me with this? The website is: http://www.gutgetroffen-design.de/

Thanks!

UmbrellaStudios

Hi

Please paste this at Options – Custom CSS :

.project-slider ul li img {
-webkit-backface-visibility: hidden;
}
Vickygraphy

Perfect! Thanks!

UmbrellaStudios

You’re welcome.

I purchased this theme over a month ago, and have had immense trouble getting through to the support forum for help.

I logged in with a different name than my Themeforest account, which seems to have screwed me. When I go to post a ticket in the Umbrella Studios forum, it asks me to verify the theme I purchased, and input my purchase code, which I do accurately. It gives me a “Not Verified” error message every time. I have been able to comment at the bottom of other users’ tickets, asking for help to be able to log in properly so that I be verified to submit a ticket. The advice I have been given is to register on the support forum with my Themeforest login, which I have tried. It tells me that the username already exists. Then, when I go to try to log in with this username, it tells me that the username and password don’t match. You can imagine how frustrated I am at this point! I have run into some hurdles with this theme, and have pretty desperately needed to have issues resolved by the admin team.

The admins seem very helpful in terms of solving the issues in the tickets that have been submitted by others, but have yet to come up with a solution for me to log in successfully. I am hoping that one of the admins reads this and is able to help me.

UmbrellaStudios

Hi,

Very sorry for that. I have gone ahead and created an account with your TF username.

Use this info to log in

user: caitlindas pass: 123456

Kind regards

Default-user

This worked. Thank you!

UmbrellaStudios

Glad to hear that.

Hello

I’m having an issue with the “load more” feature. In chrome browser the screen freezes (turns milky white) when I click load more. On my iphone the same thing happens.

Please let me know what I need to do to resolve the issue.

Thanks, Joe

Default-user

Also, I have the same log-in issue as caitlindas (above) and would appreciate if the admin would help us out on the umbrella support forum. I keep getting the “not verified” error even though I’ve purchased the theme.

UmbrellaStudios

Hi,

I created a new account for you in the support forum

joebuehler 123456

Please change the password once you log in

Cheers

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