215 comments found

ifati Purchased

Hello, I have just purchased the theme but i can’t find the layered PSD.. Can you send it to me? or tell me where to find it? Thank you Ifat

UmbrellaStudios

Hi,

You can download them here

http://themes.umbrella.al/psd/
Default-user
ifati Purchased

and where can i find my purchase key?

UmbrellaStudios

It was written just bellow the input box on that page.

http://themes.umbrella.al/psd/purchase_key.jpg
Isa34 Purchased

Hi, I did the update of this topic in May 2014. I wonder if there’s another one since. thank you

UmbrellaStudios

Hi,

Check the changelog at the bottom of theme description, you can see the latest version 1.5.5

Nuajan Purchased

Hi, i’m up to get this nice theme but i’ve read about it’s uncompatibility with Woocommerce. What does it means? Even if i install it by myself, it won’t work as expected, commerce pages won’t be customized by the theme? or theme won’t work at all? Thanks in advance.

Default-user
Nuajan Purchased

Hi again. Finally purchased! (customer rules.) A couple of comments: footer is not displaying properly in Firefox; 3 columns set are not applying correctly (just everything rendered on two columns on the left) and finally something strange: found an empty css file called (ohh!) woocomerce.css in assets/css folder.

UmbrellaStudios

Hi

Can you move this on our support forum please ?

s.umbrella.al is the site URL.

Kind Regards

Default-user
Nuajan Purchased

Moved. Thanks.

Hi my boss have purchased your theme, I would like to know how do I insert the same background pattern as Nordic Demo page?

Thanks

UmbrellaStudios

Hi It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Please provide as much informations as you can about this issue, and leave up there a URL as well.

Remeber, you have to register there with the same username and the username is Case Sensitive

Hello, I forgot the password to enter in the support, and I donĀ“t see any “Forgot Username / Password” to reset it.

9mk Purchased

If I set the menu of the navigation, an error for javascript occurs in my all sub pages that are taken by click the menu. This error is concerned $.waitForImages.. Fix please.

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Please provide as much informations as you can about this issue, and leave up there a URL as well.

Remeber, you have to register there with the same username and the username is Case Sensitive

Same issue “1. I have been trying to turn off the map on the contact page using the snippet display:none !important; } but it does not seem to be working.” Bought theme on Envato and can’t use the purchase code to register in the support.

BR

Default-user

And btw, yes, I used the Envato id.

UmbrellaStudios

Hi

Please place this at Options – Custom CSS :

.map{ display:none !important; }

If this does not work, please clear all the Custom CSS you got there, and place only this rule.

Default-user

Thanks for the answer, but at the end I just did it from the editor.

Hey everyone,

i want to buy your theme but i still have a question before: I want to integrate many PDF’s using the flipbook3D-plugin. Is it possible to integrate a search function to the webpage, so that the user can search for keywords in all the different PDF’s/books?

Thanks in advance for your help.

Best regards Steffen

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Please provide as much informations as you can about this issue, and leave up there a URL as well.

Remeber, you have to register there with the same username and the username is Case Sensitive

Hi!

I have been using your theme for quite a while. Love it!

Can you please help? I cannot signup or login to your support area and I really need assistance with customizing the google map on the contact page. I have a map I would like to link up to the contact page. Is there code I can insert?

Thanks for your help. Also, I was able to login into your support site before but am not able to now. A glitch? I have tried on many occasion to login in and your site will not recognize my password. My username is: artisthejourney

Thanks for your help! – Katie

Default-user

Oh! And one other thing I was wondering. Why do the portfolio slides not work properly in Google Chrome browser? No problem in Safari.

UmbrellaStudios

Hi

I see you registered at our support site, so please use this URL to reset your password : http://support.umbrella.al/new/wp-login.php?action=lostpassword

Kind Regards

Awesome! I finally got into your support. I’ll post my questions there. Thanks so much. =) – Katie

UmbrellaStudios

That’s good to hear.

wopala Purchased

Hello,

I purchased your theme a while ago and I’m having issues with the page and post editor. I am trying to enter the support page but I can’t remember the password. The name of the user is wopala, and the email must be either: mariona@wopala.org hola@wopala.org norasolerpastor@gmail.com

Please could I reset my password so I can get access to the support forum?

Default-user
wopala Purchased

hello, I’ve tried to reset the password but it indicates that the username is not the right one, althought it is (as you can see it is wopala). Which username do I have to use, the envato one or the wordpress webpage username?

UmbrellaStudios

Hi

I see you registered with this username “wopala” and this is the one you should use, so have you reset your password in order to be able to login ?

Kind Regards

Hello,

I just updated my wordpress to version 4.1. Now my website doen’t work like it should be. Any ideas how to fix this?

yours sincerely,

Marcel van Bockhooven mvbarchitectuur.nl

UmbrellaStudios

Hi

What is not working exactly ?

On my end I see your site up and running pretty well.

my boss is having problem with the nav button.. we cant find the css that controls it.. can you help with that please

UmbrellaStudios

Hi

It seems this one needs more technical knowledge so, can you please move this to our support forum at Support

Please provide as much informations as you can about this issue, and leave up there a URL as well.

Remeber, you have to register there with the same username and the username is Case Sensitive

Quick question about the theme…it looks great when my browser window is open to large size, though I notice when my browser window is between around 8” to around 12” in width, the text in the “what we do” section on the “home page 3” demo becomes a vertical mess. It shows one word per line…making the text horrible to look at and very difficult to read.

Another odd visual with the theme is how blog images don’t scale down with smaller browser windows…instead it cuts the image off and only shows a small portion of it? Why not have the image scale with the rest of the page?

Again…nice theme, but it’s the attention to detail that makes or breaks a theme in my opinion. Just my two cents. Thanks.

Default-user

Found another problem in the theme demo…the portfolio slider sometimes shows a dark gray box in place of where the image should be displayed.

UmbrellaStudios

Hi

Thanks for reporting all of these problems, we’ll hook this up and update Nordic with a fix.

Kind Regards

Does the theme Nordic support php 5.5

UmbrellaStudios

Hi

Yes it does.

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