Discussion on NORMA | Clean & Responsive WordPress Theme

139 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, thank you for your answer. I don’t have yet an particular requests, maybe soon.

I will let you know.

Default-user

Send me please your email for support. I have some particular requests, Thanks.

ThemeREX

Just click on banner “Support Sys” on the item page and get qualified help from our support team.

Default-user

I send to you an email for support, I don’t know why you respond so hard. Some error at import…

ThemeREX

Hello There,

Sorry, we don’t check queries left in comments and do not process them via email either. Please, use our support system and check out our Support Info.

Thanks

Default-user

I sent a support request with longer hours ago! I not received any response, is very hard and it seems like you not offer support

Default-user

an feedback here please? “1 day ago” I send support request but I not received an answer…..

ThemeREX

Hello there,

Additional information from ThemeREX:

Theme Rex support team is happy to greet you here! Our operators and developers are always glad to help our customers. You may contact us for support:

10.00 – 19.00 (CET), Monday till Friday.

Thanks

Default-user

Hi, ok but still I not received an answer.

ThemeREX

I dont see any tickets from you. How can our support help you if you didnt make any requests? Perhaps you made queries under another nickename? Either way, all yesterday’s requests have been processed, and our support team doesn’t ignore any of our customers. Please, explain what is the nature of your problem. Please, check out our support info and note that support is a cooperation where success depends on correct approach from both parties. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

So what happens? you really do not give support?

Thanks.

Default-user

I do not recommend anyone to buy from you, you only stole money from us, your theme is so bad.

ThemeREX

I dont see any tickets from you. How can our support help you if you didnt make any requests? Perhaps you made queries under another nickename? Either way, all yesterday’s requests have been processed, and our support team doesn’t ignore any of our customers. Please, explain what is the nature of your problem. Please, check out our support info and note that support is a cooperation where success depends on correct approach from both parties. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

I do not recommend anyone to buy from you, you only stole money from us, your theme is so bad.

ThemeREX

I dont see any tickets from you. How can our support help you if you didnt make any requests? Perhaps you made queries under another nickename? Either way, all yesterday’s requests have been processed, and our support team doesn’t ignore any of our customers. Please, explain what is the nature of your problem. Please, check out our support info and note that support is a cooperation where success depends on correct approach from both parties. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

even today we have not received a response. I really do not recommend this seller!!!

ThemeREX

I dont see any tickets from you. How can our support help you if you didnt make any requests? Perhaps you made queries under another nickename? Either way, all yesterday’s requests have been processed, and our support team doesn’t ignore any of our customers. Please, explain what is the nature of your problem. Please, check out our support info and note that support is a cooperation where success depends on correct approach from both parties. Thanks

Default-user

I have received a full refund from Envato, this confirms that you are not a serious seller.

ThemeREX

You sill didnt explain us what is the nature of your complaints) We unfortunately are not able to refund money. But we are glad that our cooperation is over :)

Good luck and all the best.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, have added the wp-space contact form widget, but when i type the message, email is not coming.

Error message saying: Transmit failed! Error send message!.

When i click on lost password link in my admin page, i am getting the email. So,i assume there is no issue in server settings.

Please help

ThemeREX

Hello,

Sorry, we don’t check queries left in comments and do not process them via email either. Please, use our support system. Just click on banner “Support Sys” on the item page.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I have trouble with the website decreasing size. I need support on it ASAP. I can’t find the right place to get help.

ThemeREX

Hi,

Just click on banner “Support Sys” on the item page and get qualified help from our support operators.

Thanks

Default-user

I can’t find the place “Support Sys” Do I need to pay to receive support? I went to the “Get Item Support” but it take me no where.

ThemeREX

Hi,

Sure we provide support absolutely for free)) Plz click on banner “Support Sys” on the item page and fill out the ticket form. Thanks

Default-user

My purchase code is not correct apparently. Why is that?

ThemeREX

Hi,

Our ticket system works fine. The only reason why it might not be working is that you have switched cookies of your browser off.

Thanks

ThemeREX

If this doesn’t help, please send me your purchase code on my email address, and I’ll test it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I asked for support yesterday an no answers yet from the ticket system

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there, I would like to remove data on the posts appearing in the home page. Is it possible? Thanks a lot. Best,

ThemeREX

Hl,

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.. Enter your purchase key and fill out the ticket form.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

One question, how do you sell a topic saying that he is responsive if it is not adapted to other devices. Not on my computer screen fits the theme. What nonsense, now I’m angry because I’m doing some tests here and really thema is not responsive.

ThemeREX

Hi,

You may visit our demo and make sure that the theme is responsive. It is kinda difficult for me at the moment to understand what’s happening on your webiste. That’s why I need a link and an access to it. Please, make a request via tickets. Then, we’ll be able to make a step forward in solving your issue.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

When adding the contact form shortcode, is there any way to dictate a different email for different forms on different pages?

Example:

Sales page: want the form submission to go to sales@abc----.com Support page: want the form submission to go to support@abc----.com

ThemeREX

Hi,

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.. Enter your purchase key and fill out the ticket form.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello,

Could I please get a refund on this theme? Thank you

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Does this theme come with a page builder?

If not please can I have my money back.

ThemeREX

Hello,

Before you make a purchase of non-tangible irrevocable products, you must realize that such kind of purchases cannot be called off. It’s not interesting for us to mislead out customers, which is why we provide full access to information about our products: live demo, screenshots and online documentation, as well as we response to any pre-sale requests. Therefore, if there are no facts that description doesn’t correspond to the product through our fault, we do not bear any responsibility and do not make any refunds. This is a standard policy for all non-tangible products. In any case, we are only authors of the work, and only Envato has an access to financial operations.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi ThemeREX-Team,

nice designed template with all I need to get a nice website. Thanks for your perfect support.

You rock!

Regards Marc

ThemeREX

hey apernium,

you are always welcome. Thanks for choosing us and our theme. Good luck with your website!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
frlabao Purchased

I’m unable to import any of the demo content – as it says failed to import either post tags or because of invalid post type.

ThemeREX

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators.. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks

Default-user
frlabao Purchased

My purchase key isn’t working.

ThemeREX

Hi,

Our ticket system works fine. ThemeForest theirselves have had some technical issues with purchase keys. Perhaps, that is the reason. Please, send me your purchase code. I will test how it works.

Also please explain what you proplem is.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
frlabao Purchased

My purchase key isn’t working and still require help regarding failed importing of demo content

ThemeREX

Hi,

Our ticket system works fine. ThemeForest theirselves have had some technical issues with purchase keys. Perhaps, that is the reason. Please, send me your purchase code. I will test how it works.

Also please explain what you proplem is.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
arashie Purchased

Hello there Thanks for your lovely theme first of all. I have this proble as I mentioned in a ticket but there’s no reply, as I have to work with Videos, there’s a problem even on a clean install wordpress that videos are not showing properly or start automatically even if the AutoPlay is not toggled. Would you please let me know what is wrong ? Actually I am in a hurry situation Bests,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

hello, How can I delete slider from Post Pages? Thanks.

ThemeREX

Hello,

Please, use our support system. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I have post this question in the ticket support:

I am the owner of the site www.wonderchannel.it and I have a problem with the background. I would like to set the background for all boxed and not stretched. I set on Theme Options boxed and not wide but the site see more stretched as the default background. How do I set the background as the default boxed?

I want the all people see as default the background boxed and not stretched

ThemeREX

Hi, If you did place this request in our ticket system,our support operator will process it very soon.

  • Has been a member for 0-1 years

hey i used your theme. the client want to remove the view icon from post but i can’t find it can you help me to remove that tag.

ThemeREX

Hi, I’m sorry but we provide support only for verified customer

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