An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ThemeREX, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ThemeREX:
Contact us for support:
10.00 – 19.00 (CET), Monday till Friday.
How to use our Support System:
- In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
- Or you may simply use this link http://themerex.ticksy.com”
- Enter your purchase key and register in the system
- To avoid confusing, please use for Support System your own ThemeForest login
- Fill out the ticket form
How to find a purchase key:
- Open the ‘downloads’ tab in your account
- Find our theme in the list of products
- Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
- To get a pre-purchase advice, you may post in the theme’s forum
- To get a response more promptly, you are recommended to use our Ticket-system
- We try to answer your questions within 5-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly
- Please, note! We do not support queries if you do not have a purchase code
- Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
If you have complaints about the work of our support staff, please inform us about your issue via email
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.