An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeSmack
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How can I install the theme?
First of all you need to unzip the files that you downloaded from ThemeForest. The unzipped file containers many things like documentation, psd files, licence etc. so you just need to upload the novus.zip
If this method does not work for you, connect to your ftp and go to wp-content/themes then upload the unzipped novus.zip file which is under the main downloaded folder.
Once you have uploaded the files succesfully, you need to activate the theme on your Wordpress Admin Panel. Appearance—> Themes
How can I upload demo.xml?
I have installed Visual Composer but there is no button appearing.
If you cannot see any button on your page editor then please make sure if you activated the Visual Composer.
1- It is not activated, simply activate it. It should work 2- It is activated, so simply deactivate the plugins you have and check if it is working then simply activate your plugins one by one.
For installation instructions of the Visual Composer http://www.screenr.com/30j8
May I have the same layout as the live preview once I upload demo.xml?
Simply, not. Demo.xml contains content not widgets and sidebar installations. Also you need some Wordpress comfigurations to create same as the live preview.
You can follow the instructions of Get the Code documentaion which is provided with the manual in the main theme folder. Also these videos will help you while configuring http://www.screenr.com/user/hknoksz
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.