How is it possible that a Elite Author has such a bad support?? I posted last month and notified you a few times and still no response! My customer is urgently waiting for this and I’m getting upset about your service!
Please get back to me with a fix!
Sorry for the late response. We have responded you at the support forum.
any updates coming soon?
We will launch very soon a theme update.
Bad customer support. I requested help for an error in the theme and I haven’t received a respond. It has already been a week.
Sorry for the late response. We have responded you here http://support.moutheme.com/forums/topic/portfolio-page-2/
Is anybody available to support this theme? I requested help for an theme error weeks ago in the forum and here in the comments and checked continuously but nobody answers.
There is also no update for the latest WP and WooCommerce version available for weeks!
Probably one of the worst themes available here.
Am really frustrated with your support! It is total garbage!
Am waiting for literally more than a month! No response so far!
Does this support system still active? Am not quiet sure where else to turn! No update and most of the features are broken.
What a waste of money! Worst support!
Sorry for the late response, we have responded you at the support forum.
Please don’t buy this theme. They’ve been terrible with support for over a year. Here is a better theme with more professionals. This theme is terrible. Enjoy and try to figure a way to report this. I’m trying to. http://themeforest.net/item/456repair-ecommerce-wordpress-theme/8568683
We are sorry you are having a bad experience with the theme.
Please do not mislead other customers to not purchase the theme.
You can write at our support forum for any issue.
I would like to request for refund for this template. I found that this template does not come with proper css, plugin, guideline in pdf (just basic image)... besides that there are plenty bugs such as menu navigation unable to adjust or align with the logo, unable to insert contact info…etc Too many bugs to complain on. Even login to your support forum it take super slow to reply and we are unable to wait for that. So may I know how do I able to request for refund. Thanks.
Unless you will assist us to install it for free and make sure template work exactly like your demo version. Please advise
Hi… i Purchased the Novus theme … When i installed and imported the dummy data.. i got these issues in Shop pages….
Kindly check the links and tell me why i am getting these and how to fix these…
This is reason images are not displaying at the product pages…. here is the link
4. Moreover the Menu is also cutting the Shortcode Menu…
Kindly have a look at the links
Please write at support.moutheme.com.
I would put some custom icons in Featured services area and to do this I created an image in PNG with the following measures: 42×48. However, after uploading: [http://prntscr.com/7uwllh] the icon is not displayed on the front end.
What are the accepted formats and what is the procedure required to function well?
What is the procedure to change the background image of the area “Our Work Process”: [http://prntscr.com/7v9k92] and also the video where appear the logos: [http://prntscr.com/7v9kj3]?
The support is very time consuming, I have time to deliver work.
I’m four days waiting for a response, can anyone give some satisfaction? What is happening?
===================== ATTENTION ===============================
If you are thinking of buying this theme, give up! There are many bugs and support does not reply, I am seven days waiting for some help and simply no one answers. And to prove what I’m saying, look this print: http://bit.ly/1GUkWKq
Hi. Email in the One Staff Member is not working. Directs to a 404 page. What can I do? Thanks!
After install i’m can’t find WPML plugin.
Where i can get WPML?
Authors may ask you for a purchase code to verify that you’ve purchased this item.
88149cfc-67a7-4293-ab4a-156556828f05 - 4 Aug 2015 REGULAR LICENSE
The WPML plugin isn’t include in theme. It’s a premium plugin, you should purchase it.
OK! That all features in the themes can pay separately. Please back money.
If you want refund you must contact Envato Support.
I’ve been using this theme for a while now and noticed at some point the “Novus Theme Option” lost all the links in the sidebar to update the portfolio, footer, and other items in the theme. Also, the label for “Date” in my portfolio does not appear anymore. I’m not sure when these issues occurred, but here is a link to my site: http://www.karakennadesign.com/
You must have changes some settings on theme options. What theme version do you have?
The Portfolio Shortcode suddenly stopped working after we upgraded to WordPress Version. Also VC doesn’t show up on the Page Editor. Can this be sorted out? Do you still provide support for this item?
Please write at support.moutheme.com, we will assist you asap.
Do not update the Visual Composer, the theme isn’t compatible with the latest version of it.
I buy Novus theme (Purchase code 53ffae5b-ccbe-49cf-8c9f-d4e719e44746 – 20 Nov 2014), the plugin visual composer page builder wpbakery in use is version 3.7.4 and current version is 4.7.3, how to download new version?
We are working on it. Soon a theme update will be available. You will be notified by email. Install the latest theme version and update the visual composer, included in theme.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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