190 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I am trying to get some support on this theme. Since updating to WP3.8.1 and theme 1.5.4, the theme admin options do not work, and postTypes aren’t working.

I have tried to register on the support forum, but your system isn’t recognising my purchase code. I have submitted a support ticket, but have only received the standard response referring me to the support forum.

cmsmasters

Thanks for contacting! Could you please specify the ticket number so that we could check its status?

Thank you!

Default-user

6353, thanks.

Default-user

6353

cmsmasters

Thanks, our support team is no looking into it. Please be sure they will reply to you shortly. Appreciate your patience.

Thanks!

  • Has been a member for 0-1 years

I am trying to get support on this theme. Since updating to WP3.8.1 theme admin options do not work, and postTypes aren’t working.

I have tried to register on the support forum, without luck. I have submitted a support ticket ever since my twitter broke down, but have only received the standard response referring me to the support forum. now i still use oakland V. 1.0 wile everybody else is on new versions

cmsmasters

Thanks for contacting!

Your issue really does require seeing admin panel from your end. Could you please specify your ticket number so that we could check its status? Please note that usually it takes about 2 working days for a ticket to get reviewed, and our support team works Monday through Friday. Please specify the ticket number so that we could see what ever happened to it, as we never leave tickets unreplied to.

Thank you, appreciate your patience!

Default-user

ticket#6409 i need help with the twitter widget that have been broken for about a year and then to upgrade the theme to make it work with WP 3.8

cmsmasters

Thanks for the number. Looks like you just have submitted it, about 25 minutes ago. Our support team will make sure to review it as fast as they can and help you with all issues. Thanks again.

Default-user

Ok thanx! .. I submitted a new one to include all my new issues but i even managed to forget one of them. Maybe you can the me how to deal with failing portfolio-categories and tags when changing to “post name” permalinks. It causes them to redirect to 404 page.

cmsmasters

Sure, we will review this question it a ticket too.

Default-user

cmsmasters support team rocks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I cannot longer see my website after I upgraded my formidable plugin.

They told me that it is an error on the theme itself. Please check this link

http://wordpress.org/support/topic/fatal-errors-with-registering-widgets?replies=1#post-5379498

I check the widgets-dfault.php and it has the bad code as above.

What should I do?

cmsmasters

Thanks for contacting!

If you wish, please submit us a support ticket so that our support team could take a look at the issue and help you with that. Please use the form via the link to submit a ticket, just please make sure to add all the needed credentials – submit a ticket.

Thank you!

Default-user

Hi,

I actually followed the instructions above and did the changes.

All working fine for me now.

Would you fix the issue in future updates?

Here’s more info on how to do this correctly. https://codex.wordpress.org/Widgets_API

Thanks

cmsmasters

Thanks for your consideration, we will keep this in mind for our future theme updates.

Appreciate your care.

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 4-5 years

Hello

does the version 1.5.4 with wp 3.9?

Thanks for your info.

cmsmasters

Thank you for contacting!

As to the latest WordPress version – right now we are working on a theme update, and are updating all our themes for compatibility. please allow some time for update for Oakland theme to be ready and approved on Themeforest and feel free to download the updated archive with the next theme version. You should look for version 1.6. Appreciate your patience.

Thanks!

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years

I just want to rave about the fantastic support from cmsmasters. Awesome, responsive and timely. Thank you!

cmsmasters

Thank you for you fantastic feedback!

We do our best to make sure our customers succeed creating great websites with our themes, and it is quite important for us to know it is helpful.

Good luck in your beginnings!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Tsmprit Purchased

Is possible to add image in tour tab?

code above isnt working

Thanks

Default-user
Tsmprit Purchased

[tour tour_tab1=”{ img src=”http://my/special/image.png” alt=”image” width=”76” height=”76”/ } Foo”]

cmsmasters

Thanks for contacting!

Our support team has now replied to you in your ticket.

Thank you!

Default-user
Tsmprit Purchased

Thanks, but it is a pity that it does not work.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Tsmprit Purchased

When will be available theme update, please? Some things doesnt work with newest wordpress 3.9.1.

cmsmasters

Thank you for asking, theme update will be available within 48 hours, just please stay tuned and download the next theme version. Appreciate your patience.

Default-user
Tsmprit Purchased

any progress in theme update? thanks

cmsmasters

Hi again. Excuse us for making you wait, but there were some things we wanted to add to this update, and it is not available for download from Themeforest. Yet, we can help you with update if you submit us a personal ticket, in such a way our support team will be able to provide you this update personally. Appreciate your patience and understanding. Submit a ticket now.

Thank you!

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
mainde Purchased

Hi, you will notify us via email when the update is available?

“add imagens” don’t work! ...

tks

cmsmasters

Thanks for c?ntacting!

You may contact our support and we will help you with theme update, as it is not available for download from Themeforest yet. We wanted to make sure the update contains all the needed alterations, but we will make sure to upload it as soon as we can to themeforest too. Appreciate your understanding. Contact support.

Thank you!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

This may be a dumb question, but how well will this work on Wordpress 3.9?

cmsmasters

Thanks for your interest!

Yes, the latest theme version (1.6) will work well with WordPress 3.9, feel free to download.

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
danreeves Purchased

Hi there, wondered if there’s a quick way to resolve a problem I have…

in IE7 the dropdown menu drops behind the main content area and I can’t seem to fix it! Any help would be appreciated!

Thanks,

Dan

cmsmasters

Thanks for contacting!

As to the issue you describe – in fact there is not much we can advise here, as the theme initially does not support this browser version. appreciate your understanding.

Thank you!

Default-user
danreeves Purchased

:/

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