190 comments found

Okay update:

The visual editor bug only happens on Macs—in Safari, Firefox and Chrome. I have tried on PC and it works in IE and Safari on the PC. Firefox it is still broken on the PC. Is there any patch available for this bug?

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

It should work in all browsers actually. Please, submit a ticket and we’ll figure out why it happened.

Hi there,

I’ve posted this in the forum but not had any response so will try here. The slider isn’t managing apostrophes and quotation marks correct – instead, we’re seeing ///’ and similar problems

Can you please tell me how I can resolve this? I don’t mind editing the code if needed – I just need to know what to change.

The company name contains an apostrophe so it’s essential that I get a fix for this.

Thanks.

Suzanne

cmsmasters

Dear Suzanne. Please, try to use for apostrophe
& # 146;
or
& # 39;
and for quotes
& # 8220;
or
& # 8221;
(please, delete spaces)

It crashes in IE8 as soon as the page loads?

What is the problem or is there a fix?

Thank you. I have submitted a support ticket and no response in days?

cmsmasters

Please, specify it’s number.
Our support team works Monday to Friday. Please, allow up to 2 working days (common issues) or 4 days (required developer’s assistance) for your ticket to be answered.

Hi, I really love your theme and I’m very interested in purchasing it. However, I’d like to know if: - the background can vary by slide on the homepage.

Would really appreciate if you could reply soon! Thanks!

cmsmasters

Can you explain in more details, please?
Do you want the green stripe changed its color for each slide?

Default-user

Yes, that’s what I mean.

cmsmasters

I see. Unfortunately it’s impossible.

djo67 Purchased

shortcodes lightbox ??? Hello, I’m French I bought the Oakland – Premium WordPress Theme Responsive and I’m a beginner, it is beautiful. I do not see how in the DOCUMENTATION shortcodes lightbox – Lightbox for Elements – with iFrame and Lightbox Lightbox with Video. Thank you in advance for your help. Djo67

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket .

Please create a support request there, and we’ll give you this info as soon as possible. Thanks!

Default-user
djo67 Purchased

Thank you, I made a request on the forum and still no good answer. Thank you to arrange.

Anyway to change the background image from just a color to an image?

cmsmasters

Unfortunately there’s no such opportunity.

limbo01 Purchased

Hi, posting here also maybe i can explain better my problem. I want to have submenus under portfolio (one for each category), so that has been done here:

http://www.grupoiyisi.com/

The problem is when clicking on a sub menu instead of going to the portfolio category it goes to a 404 not found page… the issue is that it is linking to the category as if ti where in a folder (/pt-sort-categ/)...

Also when clicking directly on a category the same error comes up, any idea why this is happening? what am i doing wrong? please help, thanks :)

cmsmasters

You’ve submitted a ticket, right?
We’ll look through your site once again today.
No need to add details here. We don’t provide support via comments.
Thanks for your patience.

tonvie Purchased

Great theme, can’t wait to get it installed. 5 Stars ;)

cmsmasters

Thanks. Hope you’ll enjoy working with it.

Is there a way to have the portfolio “rotator” (like on the demo home page) only show a certain category? It shows all categories now.

cmsmasters

Do you mean “Popular Projects”? It’s a widget and there’s no opportunity to use sorting by category in it.

Manuela Purchased

Hi, I registered on your forum, please can you activate me?

I purchased your theme, but it seems there’s some problems. I uploaded it and installed it 3 TIMES , but it seems styles don’t work. Can you help? Look here: http://www.infojobcenter.it/

Thanks

Manuela Purchased

And more, it seems it executes nothing that I change from Oakland Panel. All remains the same.

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

Please create a support request there, and we’ll get back to you as soon as possible. Thanks!

tonvie Purchased

Just showed the client the mockup today…he was in love of course lol. You make it easy for us ;)

Thanks for making products that help us shleps make a living too! Much appreciated, keep up the awesome work. This and Clockstone rule!

cmsmasters

We’re extremely pleased, tonvie.
Thank you.
We’ll do our best :)

breezn Purchased

FYI – Mobile version does not show ‘slider text’!

The “special text” that appears over the slider, is absolutely useless and doesnt work for Phones. Not completely responsive after all unfortunately. Author answers with “Unfortunately captions can’t be reduced more, therefore they disappear “

cmsmasters

You always can make image with text (add text on image with graphic editor e.g. Photoshop) and it will be fully responsive as you wish. You must understand that responsiveness has some restrictions and its not only about our slider.

Sorry for inconvinience in any case.

aam Purchased

How do we manage the width? I wish to reduce the same – kindly help

cmsmasters

Width of template? It’s manged by itself, depends of resolution of devise you using.

Hello!

Great theme! I was wondering though, is it possible to install the dummy content from the demo site? In which case – how?

Thanks!

cmsmasters

You can use xml file that is included in archive.

aam Purchased

>>Width of template? It’s manged by itself, depends of resolution of devise you using.

OK, let me rephrase the question: How do you limit the maximum width?

I wish to reduce the width normally seen on a 17” screen. For example, check the modification done by http://dbtip.com/ : Its width seen on the 17” is smaller than the regular default width and on bigger screen remains constant to this size, while remaining responsive (reducing in width) for smaller screen sizes.

I wish to get my site width done in a similar fashion.

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

Please create a support request there, and we’ll get back to you as soon as possible. Thanks!

3ms Purchased

Hello, Great theme, love all the options available.

However, my website with your theme is running very slow both back end and front. It’s a fresh install with little content, and it takes about 10 seconds to load a page. Any ideas?

I checked the performance with the default twentyten theme, all is good.

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

Please create a support request there, and we’ll get back to you as soon as possible. Thanks!

Hi,

This is my second post here about the WYSWIG editor not working on the mac. I went through your support forum ticket last week and did not get any response. Can you please tell me the status of my support ticket or respond?

Thanks

cmsmasters

Specify the number please

Default-user

I never got a number for the support ticket.

cmsmasters

Did you submited ticket using this form?

http://cmsmasters.net/index.php/submit-support-ticket/

Hi Im trying to remove The leave a reply area on my hompage how do I do that my url is http://alkalineexperience.com/

Thank you

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

Please create a support request there, and we’ll get back to you as soon as possible. Thanks!

Currently your theme preview does not show up in Internet Explorer 9 for me. I purchased the them love it… but the build I’m doing current does show up in IE9 , but when I click a video in the slider I can hear the audio but it’s just a blanks screen for the video.

I’ve had no issues with Firefox, Safari and Chrome… just IE9 . It’s a big concern for me since IE is used by the majority.

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can create a personal support ticket.

Please create a support request there, and we’ll get back to you as soon as possible. Thanks!

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