190 comments found

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Is there a way to re-size the featured image dimensions on the portfolio pages? Thanks!

cmsmasters

Hello. Thank you for choosing Oakland.
Unfortunately there’s no way to implement mentioned action.

Default-user

You say “Oakland – It’s a responsive wordpress theme you’ll love!” ... yet for a lot of questions on this forum you respond “unfortunately” to simple requests like resizing the logo and in this case resizing portfolio thumbnails. I understand now that this theme is not incredibly responsive, but I’m already too far in to restart with a new theme. Can you at least tell me what code in the css or framework I can change to get the effect that I’m looking for. I want my portfolio thumbnails to be squares not rectangles.

cmsmasters

Well, normally we don’t provide such assistance (it does not correspond our support policy to provide the coding support for the customization which is beyond the scope of our theme functionality), but our support guys will try to help you to configure your portfolio in a way you need.

All you have to do is just create a personal support ticket, describe what you’re about to implement in more details, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
gilix Purchased

Hi I have a problem with upload Image in slider manager, I click on the button But then the window becomes darker and that’s all. What I should do?

Thanks, Gilad.

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
rdayan Purchased

Hi, I have a problem with IE. my website is not loading for some reason… This is my website http://nitzan-hr.com Thanks Roy

cmsmasters

Dear Roy, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.

Specify the version of IE that you’ve been using in the ticket. Is it IE9?
There’s some error (see the screenshot – http://screencast.com/t/Yw2gsINU )
Also we advice you provide your wp-admin and FTP data so we could help you faster.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I have a slider that I want to use on a page that will display a video I have hosted on YouTube. When I view the page that has the correct slider selected, I only get a black youtube screen that (when right-clicked on) gives me the video URL of http://www.youtube.com/feature=player_embedded instead of the correct url of http://www.youtube.com/embed/kxmUr4vwZvw?rel=0. I have embeded this YouTube video on the page but would much rather have it in the slider.

In the Oakland Slider Manager I select my slider I want to work with and click the Edit button. Next to the single slide I have in this slider I click the Advanced View button so I can see the Video Settings option and enable Video on the slide. I have ensured that the video URL is correct and even notice that the Slider will only display the circular play button on the screen of the video URL is valid, but still only a black youtube video screen.

Our last web guy placed this theme on one of our test sites and I

cmsmasters

Hi. Have you actually bought our theme?

Unfortunately there’s no proof of purchase here. And you should know, that we offer support to our customers exclusively.

If you really purchased “Oakland”, you may submit a personal support ticket here.
You should specify your Item Purchase Code in the ticket to get our assistance (ask previous developer if you can). Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.

One can find the purchase code in this file at “Downolads” tab in the Envato account – see the screenshot: http://cmsmasters.net/wp-content/uploads/2012/01/purchase-code-tour.jpg

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
pmagony Purchased

Hello, any special instructions or cautionary recommendations when updating the theme version from 1 to 1.4?

cmsmasters

Actually no, if you haven’t change style.css or other files for deep theme modification. All the settings should remain, if you didn’t customize the code.
Anyway, please, make a backup before replacing the old files with fixed ones.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I am considering baying the theme and I am interested in the 4 areas below the slider on front page, can you show youtube video there or not? Is there a way to put featured image for video?

Thanks

cmsmasters

Hi. Thank you for being interested in our theme, Zelenko.

The area you’re talking about is a Post Types shortcode – it shows recent, popular posts or projects, or you can show only one category posts/projects. Each project can have Video, Slider or Album format. When Video format is enabled – your project looks like this (see the 4th project): http://screencast.com/t/U0c7TTxP6GVm
But you can set a Cover for your video so there appeared an image instead of default video icon.

Post Format shortcode doesn’t allow you to play video without going at the project page itself, but you may use Project widgets instead and paste them to the top sidebar. And your video will be shown right there, when you click on it.

Default-user
zelenko Purchased

Hello,

I purchased the theme but I have a problem with youtube video. I submitted support ticket, hope you will respond soon.

Thanks

Default-user
zelenko Purchased

Everything is fixed, thanks for quick replay.

Thanks

cmsmasters

You’re welcome! Please, feel free to contact us again in case of need :)

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 4-5 years
nafziger Purchased

CMSMS – Contact Information and CMSMS – Contact Form Widget

Hi,

I have used the two widgets in the sidebar bottom. You can still see the widget, but do not use data on the form. Also the email link is not to click. I have this getest in all browsers, only in Internet Explorer everything works fine.

Where is the problem? Can you help me?

http://www.naturheilpraxis-follmar.de/

Sorry, but english is not my native language.

Thanks

cmsmasters

Hi. It’s hard to say what happened. What version have you been using? Is it the recent one 1.4? If not, please, update the theme.

There’s a detailed documentation. You can easily elaborate your site after studying our “How to”.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Thank you.

nafziger
nafziger Purchased

Thanks for your help. The problem lay in another plugin.

cmsmasters

You’re welcome!

Glad you’ve figured it out!
Good luck with your site’s elaboration :)

Feel free to contact us in case of need.

  • Bought between 50 and 99 items
  • Colombia
  • Has been a member for 2-3 years

Hello!

I want to know how can i change place holder images for thumb images?

Thanks.

cmsmasters

Hi. Sorry, but I can’t seem to understand what place holder you actually mean. Please, make a screenshot and send it to our support guys in a personal support ticket.

All support is given through our Support Forums or you can submit a personal support ticket.

  • Bought between 50 and 99 items
  • Colombia
  • Has been a member for 2-3 years

Another question… Why appear the next text:

WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘WHERE like_url = ’’ AND ip = ‘186.29.115.37’ AND page_url =

I had to use:

error {

display: none; }

Anyway the slider works fine.

cmsmasters

Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

When I set up a new user for our theme, the new user cannot view the excerpt option/box within the blog posts? How do we fix this?

Thanks.

cmsmasters

Hi there. Each user should enable this function in the Screen Options, as shown on the screenshot

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I have a problem with the portfolio page. On my portfolio page I have a project that has more then one image in it but the image won’t slide or show the other images.

http://www.joshualcyoung.com/football/

When I open up the project page it does.

http://www.joshualcyoung.com/portfolio/football/

Why does that do that? I want to be able to just have a general portfolio page and be able to have videos, photo albums and everything. Please help.

Thanks

J

cmsmasters

Hello, Joshua.
Have you enabled a slider project type?

Here you can see how to enable it: http://oakland-docs.cmsmasters.net/add-portfolio/ (scroll down a bit).

If my answer is not helpful, please, feel free to contact us using personal support ticket, as providing help via comments is beyond our support policy.
Try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

There’s a detailed documentation coming with our theme. You can easily elaborate your site after studying our “How to”:
http://oakland-docs.cmsmasters.net

All support is given through our Support Forums or you can create a personal support ticket.
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Anyone else getting hacked repeatedly while using this theme?

cmsmasters

Hello, thanks for using our theme.

If you followed all the appropriate instructions carefully and keep the theme up to date, be sure, that our theme has no relation to the fact that the site was hacked.

I can advise you to update your theme version and renew timthumb.php – it will keep you secured. Follow here: http://timthumb.googlecode.com/svn/trunk/timthumb.php Copy this code to your timthumb file and – voila – your site is safe again!

To update the theme, please, follow to your Downloads tab on Themeforest and click “download” and get the fresh theme archive. Then follow to the Fix_1.4 folder and open README.txt, you’ll find the instruction on update there. Basically you should replace some files at your server. But please, make a backup beforehand – just in case. If you have made some code changes in style.css, the update can harm your customization. You should copy changed code to the new file.

We did everything to make our theme as safe as possible and will continue taking steps on theme improvement further.
Please, follow us on Facebook and Twitter to get news about theme updates, use the Envato update notifier plugin (it’s strongly recommended do not update automatically via WP admin) or check the updates manually.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I like the Oakland theme so far. I have a question about the slider. (A developer I’m working with set up a working space and purchased the theme on my behalf. I’ll get the info to register with you … meanwhile…)

I find the slider takes up the whole height on newer, typical smaller screen laptops with moderate resolution (such as Intel-based Ulttrabooks). I’d like to reduce the height of the slider by about one-third. Is that possible? I’m assuming there is something that could be changed in the CSS or other files. I understand it is not a standard feature … I’ve checked and do not see any such option.

Suggestions?

cmsmasters

Hi. Have you actually bought our theme?

Unfortunately there’s no proof of purchase here. And you should know, that we offer support to our customers exclusively.

If you really purchased “Oakland”, you may submit a personal support ticket here.
You should specify your Item Purchase Code in the ticket to get our assistance. Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.

You can find the purchase code in this file of the Envato “Downolads” – see the screenshot.

Default-user

I thought I was pretty clear and upfront about that in my posting. The theme was purchased on my behalf and I indicated that I would get the purchase code and link it up here. Was that not clear?

I’m just trying to find out if what I’m trying to do with the slider is possible.

cmsmasters

Oh, I see. Sorry for misunderstanding.

We’ll be waiting for your personal support ticket with the appropriate info.

Also I’d like to draw your attention to the following fact: we assist our customers within reasonable limits, which covers our theme functionality, we don’t provide instructions/advices on deep customization (i.e. changing theme code, adding/deleting features, etc.). It’s assumed that if someone makes changes in the code – he has all necessary skills and is responsible for the consequences of his modifications.

Nevertheless, we can point you in a right direction. ;)

cmsmasters

Regarding technical support.
During the last few days we have received several complaints about ZenDesk system not sending email notifications regarding the support tickets submitted. This is probably connected in a some way to the last updates to ZenDesk system. Anyway, we are now trying to contact their support regarding this issue, and for now, should you have any problems or questions regarding our products, you can contact our support via email: alex.cmsmasters@gmail.com

Thank you.

Default-user

Thanks for the reply. I have the confirmation email and there is not an obvious purchase code, but I do see a code embedded in the the license link that starts with 88eb…. Is that my license code?

cmsmasters

I’m not quite sure it is. You can find the purchase code in this file at “Downolads” tab on your Envato account – see the step-by-step instruction. You yould copy this code as-is, with all hyphens.

Default-user

Actually my code looks quite a bit like the example in that link, so we may be fine. The issue, it would seem, is that though it was purchased on my behalf, it was through their account. Eventually we’ll need to figure out how to transfer that. But for now, I’ve used it in a support ticket and we’ll see what comes of that. Thanks for your help.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
acoreo Purchased

Uploaded the theme. Where is the slider? The option is enabled but I cannot give the slider a name. Is there another plugin I have to download? Why don’t you create a tutorial on how to put together a site like YOUR demo. That’s why I bought it.

cmsmasters

Hi, thank you for choosing Oakland.

Actually we have a quite detailed online tutorial. You can easily elaborate your site after studying our “How-to”. Please, look carefully at our theme description.
Here it is: http://oakland-docs.cmsmasters.net/

Same documentation is situated in the DOCS folder of your main Themeforest download. Just open index.html with your browser.

The WordPress importer plugin, which adds a DEMO content, is not supposed to add sliders, sidebars and page settings – it adds a content only – i.e., posts, pages, menus, images (we have no real pics in the demo content, as they were used for preview only – one gets colored rectangles which are easy to replace with other images). If you’d like to set up all the sliders, widgets in sidebars, configure menu, etc. – you can always contact our support guys – and they will be happy to provide you the list of slider settings or even video screencasts about how to set things up! :)

Should you have any questions that are beyond the scope of our DOCS, please, submit a personal support ticket here.
Try to explain as clearly as you can the issue you are having, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, First of all, I love the theme. I purchased it to use for a client! We are currently using it more as a landing page. And this is where the problem lies. There is no navigation at the top, but when you bring the site up on a mobile device it show an empty drop down. Is there anyway to deactivate this until we decide to actually add navigation?

cmsmasters

Hi. Thank you for using our theme.
Our support guys will try to help you to configure your menu in a way you need.

All you have to do is just create a personal support ticket, describe what you’re about to implement in more details, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
mimmt Purchased

Hi

I think I’ve discovered about when you go updated twitter account. When I save the update it is still defaulting to the preset.

cmsmasters

Hi. thank you for using our theme.

You’ll find the answer in our online documentation. Please, open 4th toggle of our FAQ at this page.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey all great theme by the way I have a question is there any way possible to change the date format for this theme on the both the posts archive pages and posts page? right now it displays dates in this format

D/M/Y i would like them to be displayed M/D/Y

Thanks in advance

cmsmasters

Hello. Thank you for using our theme.

In oakland/theme/functions/template-functions.php, please, find this function:
function cmsms_meta(

And replace
echo '<abbr class="published" title="' . get_the_time('d/m/y') . '"><a href="' . get_day_link($y, $m, $d) . '">' . get_the_time('d') . '</a>/<a href="' . get_month_link($y, $m) . '">' . get_the_time('m') . '</a>/<a href="' . get_year_link($y) . '">' . get_the_time('y') . '</a></abbr>';
with
echo '<abbr class="published" title="' . get_the_time('m/d/y') . '"><a href="' . get_day_link($y, $m) . '">' . get_the_time('m') . '</a>/<a href="' . get_month_link($y, $m, $d) . '">' . get_the_time('d') . '</a>/<a href="' . get_year_link($y) . '">' . get_the_time('y') . '</a></abbr>';
Replace
echo '<abbr class="published" title="' . get_the_time('m/d/y') . '">' . get_the_time('m/d/y') . '</abbr>';
with
echo '<abbr class="published" title="' . get_the_time('m/d/y') . '">' . get_the_time('m/d/y') . '</abbr>';


For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
gtaupin Purchased

Hi,

How do you make to on a same page, put a slider in first, then, under the slider, a portfolio (I think that is the good name: several pictures on the same line) with several pictures. In second, is it possible to put text under the pictures of the portfolio, each text attached to each picture. Thanks

cmsmasters

Please see the screenshots from Home page to see how it was created. That’s a full width layout, Post Types shortcode is used (the appropriate button marked): http://screencast.com/t/i2wnU8KElnb And of course slider is previously made and then enabled on page: http://screencast.com/t/CYsgD2ny Please let me know, if you need to know any other theme settings to replicate pages like on our demo. Please let me remind, that we provide demo content with the theme archive with instructions on how to upload it.

Default-user
gtaupin Purchased

Hi, Thank’s for your answers So, these problems are now OK. But, I’ve another question: is it possible, to masked the date, which is under the name of project, for the article ou project in a page built with these. Because I use WP and your theme as CMS, for a classical site and not for a blog. So, I don’t need the date on the articles and project. Thank’s

cmsmasters

Please follow the instructions on how the post/project date can be hidden. To disable date on blog posts please go to Oakland Theme Settings – Blog Options – Blog Posts and implement required changes:

http://screencast.com/t/ogOXZ7sN

As for projects – just similar actions, but in Oakland Theme Settings – Portfolio Page – Portfolio Projects:

http://screencast.com/t/YjVvAliI
Default-user
gtaupin Purchased

Yes, it’s right and I made that you write about Settings. But, these setting aren’t efficiencly when the projet or post are include by a short code as: [posttype post_type=”portfolio” post_sort=”category” post_category=”type01” post_number=”4”] And, I must insert these post ou project by a shorcode, because, in my page, I’ve in first a slider, then under 4 post ou project on 4 columns on same line, under a text block in left and a tab paragraph in right, and under, a new tect block at left and a form contact at right. So, with post insert by shortcode, the date is always visible. Have you a solution ? Thank’s

Default-user
gtaupin Purchased

Two other little things: - on these dates (see precedent post) , ther are the name of project or post. OK. It’s grat because ther’s a link auto to go to the porject. But for change the size of the font of this tittle, there are nothing in the settings. The only think is to change the size by défaut of H6. It’s OK, but ca make problems on other text in H6 on the site. - second thing: when we clic on the title of project, we arrive on a page of project. If we put a picture in “Picture in front” (I don’t know the term in english for that) , I’ve a miniature on the page wick have all the project, but a very big picture on the page of the project. Is itpossible to chose the size of this picture. Thanks

cmsmasters

Let’s start from date removing in Post Types shortcode. You can unselect Post Info: http://screencast.com/t/d4qLth1Cd, but at the same time tags won’t be displayed as well.

If such solution is not satisfying please contact us via personal support ticket: http://cmsmasters.net/index.php/submit-support-ticket/ and our developers will disable date displaying by coding interference. Please don’t forget to provide all necessary (WP and FTP) credentials.

As for title size – unfortunately, it can be changed for all H6 tags on site at once, but not just separately for Post Types shortcode only. And as I understand you mean Featured Image by “Picture in front”: http://screencast.com/t/wrKw9ONrYlG We kindly advise you to upload the image of smaller size you’d like to see on a project, so it won’t become enormously large.

Default-user
gtaupin Purchased

Hi, Thank’s for your response. But, your first link is broken http://screencast.com/t/d4qLth1Cd, about to take off the date in the post or project, when there are compiled into a page by a shortcode.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
antzinter Purchased

Hi, We purchased the Oakland template, but the sub menu navigation just don’t seem to work on iPad. The site is http://www.amstellanddag.nl

When using iPad, only the main menu items will open, and not the sub menu items.

Can you or maybe other users please check what we did wrong?

Also it seems that users with IE are having problems with the navigation. Anyone know what is wrong?

Kind regards, Roy

cmsmasters

Dear Roy,

Please submit a personal ticket here: http://cmsmasters.net/index.php/submit-support-ticket/ and provide all the necessary credentials so we can examine the issue on our end. And please specify (in the request you’ll open) if you’ve implemented any changes in theme code. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

The responsiveness on the website seems flawed? Is there something wrong with it?

cmsmasters

Hmm. Can you please clarify what exactly is flawed?

Maybe this theme would suit you more.
In addition we have another theme for your consideration – Crystalline WordPress Theme, it’s more flexible yet not that heavy compared with our earlier works, and runs our latest invention – custom WP admin with WISYWIG content composer and Visual theme Editor that allows you to make changes in styling options and see the result same time.

Default-user
wilburyou Purchased

Try and go mobile with the currenty demo online. Does it not look flawed? There’s no way that is correct. Since we already bought this theme, can we get the crystalline theme for free?

cmsmasters

Thanks for pointing this out. Our developers are working on improving theme responsive view at the moment. We will let you know when ready.

As for the theme exchange, unfortunately it’s impossible.
All the transfers are fully beyond our control as the distributing rights belong to Themeforest. Of course you can try contacting them. If you haven’t downloaded Oakland theme it would be possible to get a refund and then purchase Crystalline.

Though I think there would be no necessity in a refund. We will update the theme as soon as possible. :)

Default-user
wilburyou Purchased

Will it be ready in the next week or so? I have a deadline of this project in 2 weeks.

cmsmasters

It is ready :)

Will be available on Themeforest within 2 hours or so. It is the new 1.4.2 version. Just upload the 3 files mentioned in updates/Fix 1.4.2/readme.txt on your server and it will work.

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