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Hello, I migrated and lost all my theme config, how can I recover the data? Where is the theme config stored?
Please go on your old website Appearance=>Theme Options=>Backup Options http://prntscr.com/836u9o. Then on new website navigate the same and paste all text in Transfer Theme Options Data field and push Import Options http://prntscr.com/836v0w.
BR GoGetThemes Team.
I do not have access to the old domain/wordpress. Can I copy this data from phpmyadmin?
Please, clarify what did you lose? Pages, pots etc. or Theme Options only. And what access have you besides phpmyadmin from old website?
Please, contact us via our forum http://gogetthemes.com/forums
Where do I find Ver. 2.3 even from the latest download link I get 2.2
Please, register and contact us via our forum and we’ll help you.
24/7 Customer Support – http://gogetthemes.com/forums/
BR GoGetThemes Team.
Hello, Great Theme but i have something to ask, when we try to resize the screen, the header bottom border won’t resize automatically the way the demo of your theme does. Here’s the link of our website that I am working on http://webital.com/renvision-OceanPlaza/ When we try to resize it, it looks cramped and won’t allow the header image border to be at the center. Here’s the screenshot of what it looks like http://screencast.com/t/6HtlzLjpJAJq.
Please contact us via the support forum. We’ll help to solve this issue.
Best regards, GoGetThemes team,
24/7 Customer Support – http://gogetthemes.com/forums
I need help. I am using this theme but it does not show the photos on an ipad or phone. I ended up having to use dudamobile so that it works on mobile at least but the ipad is still giving us issues and I am not sure how to fix it.
our link: http://sunsetloungeexperience.com/
Please contact us on our support forum and clarify what photos you do not see (you can attach screenshots).
We sent you info for access to our forum. Please check your mailbox.
Purchased your theme yesterday, downloaded today and there is no documentation folder. Where can I get this? Need asap please.
We sent documentation to you. Please check your mail box.
Thanks. You should fix your download here, as well as update the your newest version.
Of course, we’ll do it.
How do we “turn on” Demo 3?
Mike, we do not provide demo data for Demo 3. Demo content for Demo 1 is only available in theme package.
If you showcase 3 demo styles, you should be able to “turn them on” in the Admin. Your theme is very frustrating, your theme options make it very hard to have a regular WP page. Nothing is updating properly when I edit colors to try and get the look of Demo 3, default home page is one way, my regular pages are another. I should not have to hard code all these edits. Might be good for someone who does not know WP, disappointing if you want to really customize things.
We’ll take in account your notice. Please, contact us via our forum we’ll help you in your issues.
Your theme is disabling the frontend admin bar by default, how can I re-enable the admin bar to show on the frontend when I’m logged in? Also happens on one of your other themes (parasponsive) but we decided to use this one instead. Correct code seems to be in your Footer file. When I swap to another theme, Admin Bar shows up, and I also disabled all my plugins, so it was not those, it is your code. Please fix.
Also can’t post for help in your forums, have not gotten any emails for my access after I signed up.
So I found in the code of the issue in this theme functions.php file, they have purposely disabled the Admin Bar on the front. I commented out this line:
And it has miraculously reappeared on my front end! It baffles me when theme developers change basic default functionality of WordPress like this.
Mike , we sent your password for account on our support forum. Please check your mail box. Now you can use support forum for quick assistance.
Hi. I’ve purchased the theme but there is no documentation folder. Where can I get it? Thanks
Please contact us on our support forum in order our team could send you documentation.
I can not log on the support forum. Could you email me a new password?
tdalasterrenas, we sent new password and documentations. Please check your mail box.
Tried to join forum, no email yet. Sent an email, no response. Please help?
Colors don’t change via Theme Options. Keeps the setting but colors stay the same.
Hello, liquidblue! We have already sent your credentials. Please check your mail box. Feel free to contact us on our support forum.
Best regards, GoGetThemes team, Customer Support – http://gogetthemes.com/forums (Monday-Friday 9AM- 6PM (UTC +03:00).
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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