An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ShapingRain

They will respond to buyers' questions via email at support@shapingrain.com.

Additional information from ShapingRain:

Documentation

The ‘Main File’ of all our products always has a folder ‘Documentation’ which contains the user manual, tutorials etc. —We very much recommend that you refer to this file for initial guidance.

Contact Support

If there is anything we can help you with, please let us know. Whether you have discovered a problem or need help customizing our product to fit your needs, we are always happy to help out and point you into the right direction. Simply send an email to support@shapingrain.com.

In order to be able to provide you with the best possible service, we do not offer customer support through the comments section on themeforest and we will direct you to contact support@shapingrain.com should you seek assistance there anyway. This ensures that no support tickets are forgotten and that all members of the support staff are aware of your issue, resulting in the fastest and best possible service.

Extend of our Support

We generally only provide support for our own product. While we will usually make attempts to assist you with other issues as well, we will likely have to decline support if the issue exceeds the scope of our knowledge and experience.

Customization

Most customization requests we receive do not require much time, and we are happy to assist whenever that is the case. If, however, your request would result in more work, we will have to restrict our support to giving you basic guidance.

Verification of Purchase and Disclosure of Personal Details

In order to verify your purchase we may ask you to provide your Item Purchase Code as displayed on your License Certificate. This is to ensure that only legitimate customers have access to customer support. We may also ask you for a live URL, or for credentials to your installation of our product to debug an issue.

Frequently Asked Questions

Where can I find a list of all default icons supported by the Font Awesome icon font?

Please refer to http://fortawesome.github.io/Font-Awesome/ for a full list with examples.

Are there any other icon fonts I could use?

Naturally. Try http://weloveiconfonts.com/ for an amazing collection!

I would like to use a row of video clips, 3 in one row. How would I do that?

Try something like this…

<div class="row">
  <div class="one_third">
    <div class="embed_container">
      <iframe src="http://www.youtube.com/embed/........" frameborder="0" allowfullscreen="">
      </iframe>
    </div>
  </div>
  <div class="one_third">
    <div class="embed_container">
      <iframe src="http://www.youtube.com/embed/........" frameborder="0" allowfullscreen="">
      </iframe>
    </div>
  </div>
  <div class="one_third last">
    <div class="embed_container">
      <iframe src="http://www.youtube.com/embed/........" frameborder="0" allowfullscreen="">
      </iframe>
    </div>
  </div>
</div>

Of course, you can use this in connection with the existing markup to create a custom video section!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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