Hi, I updated the theme and all options are gone. I specifically asked you on two occasions via email 3 months ago if there are any considerations upgrading the theme and you said none. I now notice another user had issues and you provided him with a link but it’s no longer working. Please clarify on update procedures from older versions.
Could you please revert to me with instructions on updating the theme from 1.9.7 without losing all settings? thanks
Sorry support isn’t provided via comments (since a few months ago) if you open a ticket you should get quicker responses – http://themeforest.net/item/office-responsive-business-theme/1718861/support
When updating the theme you should never lose your theme options. Theme options are stored in the database and updating the theme only replaces files. The only reason I can think of for options being lost is that at some point you renamed the theme folder on the server, because options are saved in the database using the theme name. In which case they aren’t lost either, but they will not be showing up. Did the folder name get renamed by any chance?
ps: For any extra precaution you can always go to the theme panel and use the import/export tab to export your settings prior to updating and if you do have issues re-import them.
our client’s host is using php 7.0 runtime, and the theme seems to break down when accessing the admin interface. here is the error log:
[12-Jan-2016 08:37:18 UTC] PHP Fatal error: Uncaught Error: Call to undefined function ereg_replace() in /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php:1133
#0 /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php(856): Options_Machine::optionsframework_machine(Array)
#1 /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php(21): Options_Machine->__construct(Array)
#2 /srv/users/serverpilot/apps/office/public/wp-includes/plugin.php(525): optionsframework_admin_init('')
#3 /srv/users/serverpilot/apps/v/public/wp-admin/admin.php(168): do_action('admin_init')
#4 /srv/users/serverpilot/apps/office/public/wp-admin/index.php(10): require_once('/srv/users/serv...')
thrown in /srv/users/serverpilot/apps/office/public/wp-content/themes/office/admin/admin-interface.php on line 1133
Would woocommerce work with this ?
Yes, there is actually a basic woocommerce.php template file already included just to make sure the default layout isn’t broken. But would highly recommend you check out our most popular theme
Thanks for the fast reply, client is now looking to add a cart system to the current office theme. Will check out your other theme for new clients though I really like the office one, thanks again.
Let me know if you have any issues with WooCommerce.
Theres a very annoying gradient extension of the navbar to the right, even on demo, view your screen from every angle and you should see it, it looks like a blur gradient to the right. How can I get rid of this navbar gradient band?
What browser and operating system are you using? This is what I see: http://cl.ly/121z372W1H2A
Windows 7, firefox. Chrome also.
Can you show me a screenshot of what you see? Thanks!
is the theme compatible with WP 4,4,2 with no issues ?
Definitely! All live demos will always be running the latest version of WordPress since it’s updated automatically when a new version is ready. So you can always check the demos to confirm.
Hello, the problem that I spoke with Envato about is when I am logged into WordPress I see code at the top of the pages. I can only see this when logged into WordPress. This happened almost a year ago. It initially happened with a theme update. When I purchased the theme, there was no support fee. When I tried to get support, you had a message saying that support is temporarily closed. I want to get rid of that error code without paying the support fee as I tried getting support before you start charging. Please let me know how to get rid of the code at the top of my pages. I sent an image to Envato.
Support isn’t closed but maybe you are looking in the wrong place – http://wpexplorer-themes.com/support/ – a lot has changed over the years.
Anyway, there shouldn’t be any error on the site. If you look at the changelog – http://www.wpexplorer.com/changelogs/office/ – this was actually fixed in September of 2015 in the last update. Can you please update your theme – https://www.youtube.com/watch?v=ZC68VigIbCQ – and make sure the error is fixed?
I hope you had a great Easter weekend!
The Office theme is no longer receiving updates? I have an old site using it and I want to reactivate it, but it seems the theme is not up to date.
The Office theme doesn’t have automatic updates built-in you will want to use the Envato Toolkit plugin to update it – https://www.youtube.com/watch?v=ZC68VigIbCQ – or update manually via FTP.
The last update was in September. Currently updates for this theme are provided only to fix bugs or update the included Slider Revolution plugin (no new features will be added). My main focus is on improving my best selling item “Total”.
Hope this helps!
Yes, I meant features and bug fixes updates. I have just installed the updated version and it shows errors. I don’t feel like paying for support because you don’t show any commitment to the theme. It should be working. So long.
If you are having issues please kindly tell me what the issues are (screenshot of the errors would be great) this way I can help you. When I look at the theme there isn’t any visible errors. And I can’t fix errors that I don’t see.
As I mentioned earlier I will continue updating and supporting the theme so that it always works with the latest version of WordPress but I will likely not be adding any new features or extra functionality.
So if you do have any problems with the theme please let me know so that I can help you fix them up! Thanks
Thanks for replying, but I am moving on.
Ok, if you ever want to give those bugs fixed on your site just let me know. This is included in your purchase with or without support license.
It’s a great theme, too bad there will be no improvements….but thanks for the support.
I recently updated to the newest version of WP and it seems to have broken the Office – Testimonials widget? I have had the widget in my footer for a long time and it no longer displays anything. I removed the widget and re-added them and still no good. Please advise on what can be done about this, I really like this theme and do not want to change to any others. Thanks, Dan – http://livewirefilms.com/
Thanks for the heads up!
THanks, I downloaded the new updated theme and overwrote my current Office folder via FTP and it is not fixed?
NEVERMIND!! I cleared my cache All good.
Is it possible to show location of staff members on Google map? And is it possible to search staff members on skills?
Just purchased another 2 copies, so hopefully you continue support for a little longer
If you have any suggestions for future updates, let me know I do not intend on removing this item but I also don’t have any planned updates.
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