An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WPExplorer

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from WPExplorer:

Who can receive support
  • People asking pre-purchase questions
  • Users that have the PURCHASED tag next to their user name
Support includes:
  • Responding to pre-purchase inquiries
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions
Item support does not include:
  • Customization, web design and installation services
  • Support for third party software and plug-ins
  • Making edits to the theme to suit your needs (suggestions are welcomed though)
When To Email us
  • If you have an issue where you need to share a URL or logins please contact us via our Profile page so that we can assist you accordingly.
Important
  • Before asking questions, read the help fie (it’s in the “Main Files” ZIP) and FAQ below.
  • Please remember you have purchased a “theme” and not access to an ever ending freelancer/web developer.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where are the documentation files?

The documentation files are provided in HTML format inside a folder called “Documentation” that is included with your purchase. You’ll need to download the “main files”, unzip them and you’ll find the docs right in there!

Where do I find this theme’s changelog?

The detailed changelog for this theme can be located at the following url: http://www.wpexplorer.org/changelogs/office/

How do I upload Sample Data?

When you go to download your purchase click on Download->Main files. After this folder downloads, unzip it and locate the folder called “SampleData”.

Within this folder you will find your sample data file(s).

To install your WordPress sample data log into your WP install and browse to Tools->Import and follow the instructions.

After the import is complete you should have all the posts/pages from the demo with dummy images.

There are certain things a WP import can not do, so after uploading sample data

  • Go to Appearance->Menu to set your menu locations.
  • Go to Appearance->Widgets to add your widgets (widgets aren’t included in a WordPress export)
  • Set your homepage at Settings->Reading using the “Home” page as a static page.
  • Go to Appearance->Theme Options to setup your theme options.

Where is the theme admin panel located?

To access your theme options panel simply log into your WordPress dashboard and go to Appearance->Theme Options. Here you will find all the different settings for your theme.

How do I first setup my homepage?

  • Create a new page
  • Select the “Homepage” template
  • Publish
  • Browse to Settings -> Reading
  • For “Front page displays” select “A Static Page”
  • Choose the page created earlier
  • Posts page:” can be left blank (best) because you can create your blog page using the “Blog” template.
  • Go to Appearance -> Theme Options to edit your homepage options.

I can’t see the custom css field in my menu dashboard?

If you can’t see the css classes input field it’s probably just disabled.

  • Go To Apperance->Menu
  • Click on screen options on the top right
  • Check to enable the css classes

Video guide: http://www.youtube.com/watch?v=Cx1MzsTwcVc

How do I make all blog post images full-width automatically?

You can add the following css to your custom css input field or your style.css file:

.single .entry img{ width: 100%; }

How to add prettyPhoto lightbox to image links in blog posts?

You can add some js to your /js/jquery.init.js file that will add the prettyPhoto class to any link with an image on your blog posts using the following code:

//add pretty photo to blog images
$('.single .post a').has('img').addClass('prettyphoto-link');  

This will add lightbox to all of them though, even images that link to other pages which may not be good.

If you want to apply only to certain images you can add the “prettyphoto-link class to any link in your post editor via HTML mode.

How do I change the “Go To…” text in mobile version navigation bar?

This text is fully localized and ready for translation, but if you want to edit it manually see functions/scripts.php

Where do I find the Twitter and Susbscribe To The Blog Widgets?

I’ve included styles for the twitter widget and subscribe widget that come with the WordPress Jetpack Plugin as mentioned in the the theme features.

Can’t See The Homepage Modules?

Try clicking the reset button on the theme panel. This will normally fix the issue.

How Can I Center My Image Logo?

Here is the css needed to do this:

#logo{ text-align: center; }
#logo img{ display: inline-block; }

How do I re-order my posts and custom posts?

How can I add a full-screen background image?

Here is the css you can add to your custom css field to achieve this:

html {
    background: url(YOUR IMAGE URL) no-repeat center center fixed;
    -webkit-background-size: cover;
    -moz-background-size: cover;
    -o-background-size: cover;
    background-size: cover;
       background-color: #570101;
}
body{ background: none !important; }

My Portfolio Filter Categories Are Overlapping?

If you have too many portfolio categories you might want to remove the absolute positioning for your filter. You can do so by adding the following css to your custom css field.

ul.filter{
position: inherit;
margin-top: 25px;
margin-bottom: -10px;
text-align: center;
border-top: double #ddd;
height: auto;
}

This will give it the same style ass the responsive versions.

Having jwPlayer issues?

Open header.php and remove the class “fitvids” from the main div at the very bottom. Then try.

How to get jwPlayer plugin to work in the portfolio using shortcodes in the video section.

You must alter single-portfolio.php and change line 103 from:

<?php if(!empty($portfolio_video)) { echo '<div class="portfolio-video fitvids">'.do_shortcode($portfolio_video).'</div>'; } else { ?>

to:

<?php if(!empty($portfolio_video)) { echo '<div class="portfolio-video">'.jwplayer_tag_callback(''.$portfolio_video.'').'</div>'; } else { ?>

This will include the callback necessary for your plugin.

Where did you get those awesome mini icons for the services page?

Download those icons here:

http://salleedesign.com/resources/mimi-glyphs/

Then you can use them as the “featured image” for your service tabs.

Where did you get the Homepage Highlights icons?

These are a premium set called “IconJar” the icons used in the demo can be found in your theme’s images folder as these are included free.

For more you can visit:

http://www.iconjar.com/

How do I remove the date/categories box from blog entries and posts?

CSS to remove from entries:

.loop-entry-left{ display: none; }
.loop-entry-right{ width: 100%; }

CSS to remove from posts:

.single .post-meta{ display: none; }

How do I add my blog page?

We include a blog template with the theme. To create your blog page simply create a new regular page then select the Blog template.

If it doesn’t work, make sure under Settings -> Reading the option for “Posts page” is set to nothing. Otherwise it can conflict.

How do I fix 404 Errors?

If you are getting any 404 errors on your site most the time it can be fixed by re-saving your permalink settings.

Go to Settings->Permalinks and click the save button

How do I add sliders to internal pages?

In version 2.0 we added the premium Slider Revolution plugin so adding sliders to multiple pages is very simple.

1. Create a new slider
2. Copy the shortcode
3. Open the page where you want the slider (similar to the homepage style)
4. Insert the shortcode into the correct meta field: http://cl.ly/image/2T0T0M1s3X3M

How do I remove my header background?

You can insert the following CSS via the admin panel custom CSS field, a custom CSS plugin, in your child theme stylesheet or at the bottom of your style.css file to remove the default background from your main header:

#header { background: none !important;  webkit-box-shadow: none; -moz-box-shadow: none; box-shadow: none; padding-left: 0; padding-right: 0; width: 980px }

How do I add the icons to the menu?

Why are my services tabs not working?

What I decided to do was use the “slugs” of the service posts for the tabs (for better SEO and linking directly to tabs), so unfortunately with standard permalink structures (which no one uses anyway) it breaks. If you go to Settings->Permalinks and choose the “postname” format they will work!

How can I use the Blog style 2?

Simply select the entry style “2” from the theme options panel under the blog section – http://cl.ly/image/3v0b1a3t0b1k

Why can’t I activate the Revolution Slider Plugin?

Very simply put…because you didn’t buy it.

The way it works on ThemeForest is when a plugin is included for free with a theme you can use the plugin for free without any issues, but if you want update and support from the plugin developer you need to purchase it separately (optional). The plugin will work just fine without the purchase code. You do NOT need to activate it in order to use it.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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