An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Little-Neko, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Little-Neko:
WHAT IS SUPPORT?
Although Support is optional for Envato authors, we’re providing it as a good will gesture in order for you to get the most out of our premium themes.
Our support covers getting set up, trouble using any features, and any bug fixes that may arise. We are happy to provide it for free, as it helps improve the quality of our products for the benefit of all customers.
Support DOESN’T mean “free customization”, neither it does cover 3rd party plugins unless otherwise explicitly stated in the item description or documentation.
While we can not help every customization request we receive, we are sometimes able to provide occasional customization assistance. If your request is relatively easy and does not take too much time, we will do it for free.
If your request takes more time and/or involves changing many files, this falls into the category of custom work, wich we do not provide at the moment. However, any good freelancer should be able to help you, using our premium, standards compliant, clearly coded templates.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.