An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by virtuti

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from virtuti:

Good morning, ladies and gentlemen!

Here are a few notes about my manner to assist in questions related to my themes and templates.
  • Please communicate via comment box solely. No replies via email-sorry.
  • Please do not send me letters on Friday-Saturday (Shabbat). Thank you!
  • Please note: any customisation work is temporarily unavailable.
  • Please take into consideration: I keep the right to reply only those letters where tone is polite and subject of the question refers to the template/theme directly. Thank you!

I am out of work (Passover week).

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.