An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by webunderdog

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from webunderdog:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Installation questions (please see help documentation first)
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins

Frequently Asked Questions

I don’t have accents for some languages on my titles and headings…what do I do?

The is due to the font resource package that we used in the template for the KC Cufon Font Replacement Plugin. If you need a different resource package, download the font – the font for the titles and headings. Font information can be found in your help documentation. Next you’ll want to navigate here and generate a resource file that works for you. http://cufon.shoqolate.com/generate/

When you’ve downloaded the generated file, you must upload this to your server in the KC Cufon Font Replacement plugin. If you’ve used the same font, you can simply overwrite the existing font resource file. This will be in the plugins > system > kc_cufon > fonts. The class styles are managed in the KC Cufon Plugin in the Extensions > Plugin Manager.

I updated the core and the front-end layout is not displaying properly.

This is an easy fix. The recent Joomla core updates contains a higher version of Bootstrap files than what our theme uses. The solution is to simply take all of the files located in the /media/jui/css/ folder our “standard-installation-quickstart” folder (from your download package) and re-upload them to your server at the same location /media/jui/css. If you have any trouble, just send us an email and we will assist with your FTP information.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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