An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the theme
  • Fixing bugs of theme and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations if client didn’t ask for support before)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest because other clients with the same problem can find solution.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I have many tabs and it looks like there is not enough space for it.

You can replace font which takes less space, decrease horizontal padding of each tab.

Paste following style into style.css:
#object-nav ul li { padding:5px 4px!important; }
#object-nav ul li a { font:13px Open Sans!important; font-weight:bold; }
If you want to change tabs spacing on the user page only than paste following style:
.bp-user #object-nav ul li { padding:5px 4px!important; }
.bp-user #object-nav ul li a { font:13px Open Sans!important; font-weight:bold; }

I’m use BP Album and I see margins on the both sides of Tabs and there is no padding for content. How to fix it?

I installed WooCommerce and the sidebar is displayed below products.

Add following code into theme’s functions.php:

// WOOCOMMERCE
remove_action( 'woocommerce_before_main_content', 'woocommerce_output_content_wrapper', 10);
remove_action( 'woocommerce_after_main_content', 'woocommerce_output_content_wrapper_end', 10);
add_action('woocommerce_before_main_content', create_function('', 'echo "<div id="\" content="">";'), 10);
add_action('woocommerce_after_main_content', create_function('', 'echo "</div>";'), 10);
remove_action( 'woocommerce_before_main_content',
    'woocommerce_breadcrumb', 20, 0);

When I go to the single group page then it redirects me to the group’s forum (groups/music/forum/). I want to be redirected to the Home of the single group (groups/music). How to do it?

Open following files:
frontpageX.php
groups/groups-loop.php

... and replace (few times):

<?php bp_group_permalink() ?>forum

for

<?php bp_group_permalink() ?>

How user can put images or pictures in the forum?

How to replace OpenSans font?

Open functions.php and replace source of font here:
wp_register_style('OpenSans', 'http://fonts.googleapis.com/css?family=Open+Sans:400,700,400italic');
wp_enqueue_style( 'OpenSans');

You can use fonts from google – http://www.google.com/webfonts

If you want to replace Open Sans for Yanone Kaffeesatz font then replace

wp_register_style('OpenSans', 'http://fonts.googleapis.com/css?family=Open+Sans:400,700,400italic');
wp_enqueue_style( 'OpenSans');

for

wp_register_style('Yanone', 'http://fonts.googleapis.com/css?family=Yanone+Kaffeesatz');
wp_enqueue_style( 'Yanone');

Now open style.css and replace “Open Sans” for “Yanone Kaffeesatz”.

How to replace Quicksand font for Bebas Neue?

Go here – http://www.fontsquirrel.com/fonts/bebas-neue Click on @font-face Kit and download @font-face Kit.

Now unpack downloaded zip file and upload following files to wp-content/themes/OneCommunity/font/:

BebasNeue-webfont.eot
BebasNeue-webfont.svg
BebasNeue-webfont.ttf
BebasNeue-webfont.woff

Open wp-content/themes/OneCommunity/font/font.css remove everything and paste style from stylesheet.css (this style is in the downloaded file from fontsquirrel.com).

Open style.css and replace
QuicksandBook
QuicksandBold
for
BebasNeueRegular

How to create a child theme?

You can download child theme here – http://www.demo1.diaboliquedesign.com/4/OneCommunity-child.zip

PS. Instead of create a child theme you can just paste own style into the myStyle.css file.

On my home page some of the group names are long and cause the grid of groups to come out of alignment. How to fix it?

Add following style to the style.css:

.group-box-title { width:170px; height:20px; overflow:hidden; }

How to change size of group thumbnails?

Open style.css and modify following parameters:

.page-template-frontpage1-php a.group-box-image img, .page-template-frontpage2-php a.group-box-image img, .page-template-frontpage3-php a.group-box-image img { width:185px; height:125px; }
a.group-box-image img { width:185px; height:125px; }
.single-group-box-image-container { width:175px; height:125px; }
.single-group-box-image-container img { width:175px; height:125px; } 
You can change crop size for thumbnails in the functions.php:
define( 'BP_AVATAR_FULL_WIDTH', '185');
define( 'BP_AVATAR_FULL_HEIGHT', '125' );

I have trouble installing this theme.

If you see following error:

    Unpacking the package…
    Installing the theme…
    The package could not be installed. The theme is missing the style.css stylesheet.
    Theme install failed.

then you are trying to upload whole file downloaded from ThemeForest. You have to unzip downloaded file -> compress OneCommunity folder to ZIP format and upload. Inside the Help folder you’ll find a documentation – make a double click on the index.html.

I see this error “Fatal error: Call to undefined function bp_is_active() ...”

You have to activate BuddyPress plugin.

How to add pagination to the groups page?

Open group/groups-loop.php and paste following code – http://pastebin.com/qsAngbfz

between:

<?php endwhile; ?>
---paste here---
[/ul]

You have to paste it in 4 places.

You can decrease per_page=500 too – number of groups per page.

Is there any way to make the banners on Frontpage 2 auto rotate?

Open js/jQFunctions.js and paste:

showButton: true,

after:

slideShow: true,

How to remove @font-face fonts?

Open functions.php and remove following code lines:
wp_register_style( 'font', get_template_directory_uri() . '/font/font.css', array(), bp_get_version() );
function load_fonts() {
           wp_register_style('OpenSans', 'http://fonts.googleapis.com/css?family=Open+Sans:400,700,400italic');
            wp_enqueue_style( 'OpenSans');
        }

 add_action('wp_print_styles', 'load_fonts');

How to change sizes of metro tiles with posts on the Frontpage 4?

Open functions.php and change crop size:

    add_image_size( 'tile-1', 240, 290, true );
    add_image_size( 'tile-2', 420, 290, true );
    add_image_size( 'tile-4', 195, 125, true );
    add_image_size( 'tile-5', 240, 200, true );
    add_image_size( 'tile-7', 420, 200, true );
    add_image_size( 'tile-8', 195, 200, true );

Now open style.css and change size of each tile:

#metro .tile1, #metro .tile1 img { height:290px; width:240px; }
#metro .tile2, tile2 img { height:290px; width:420px; }
#metro .tile3, tile3 img { height:290px; width:240px; }
#metro .tile4 { ... width:195px; ... }
#metro .tile4a { width:195px; height:125px; ... }
#metro .tile4a img { width:195px; height:125px; }
#metro .tile4b, .tile4b img { width:195px; height:125px; }
#metro .tile5, #metro .tile5 img { height:200px; width:240px; }
#metro .tile6, #metro .tile6 img { height:200px; width:240px; }
#metro .tile7, #metro .tile7 img { height:200px; width:420px; }
#metro .tile8, #metro .tile8 img { height:200px; width:195px; ... }

Do the same thing inside css/responsive.css file.

If you want to have only 1 size for all tiles then remove it from functions.php:

    add_image_size( 'tile-2', 420, 290, true );
    add_image_size( 'tile-4', 195, 125, true );
    add_image_size( 'tile-5', 240, 200, true );
    add_image_size( 'tile-7', 420, 200, true );
    add_image_size( 'tile-8', 195, 200, true );

and replece tile-2, tile-3, tile-4 … for tile-1

I would like to know how to trigger the blog thumnails to display on the frontpage 1 – as it does on frontpage 3?

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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