An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Ansonika, will respond to buyers’ questions and provide limited support through the following contact form.
This author is away and may not respond to support questions until they return in about 18 hours.

Additional information from Ansonika:

Need support?
For support contact me using the form on my profile page or submit a comment on item page. You will receive an answer within 24-48 hours (working days) GMT +1. Please provide your site link, screenshots and other information about your issue.

Product support include

  • Support for fixing bugs or issues on my items.
  • Responding to questions or problems regarding the item.
Product support does not include
  • Additional custom modifications to the items or third party plugin installation.
  • Manuals/Tutorials/Explanations on HTML/CSS/JS….please refer to http://www.tutsplus.com or Google Search.
  • Assist you with editing/adding functions, altering CSS or anything with regard to your personal customizations. When is possible, we are available for payed customization or suggest where to hire a developer.
We hope that buyers understand
  • All the time you save, using for your project an high quality template at the cost of a few dollars.
  • The incomes that you can get with a reduced time of work if the edited or customized template is sold to an end customer.

Please sign in to contact this author.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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