Discussion on OneUp - One Page Parallax Retina WordPress Theme

920 comments found

HotaruVG Purchased

Hi, congrats for this amazing theme.

We have two problems.

1. Our splash page video doesn’t load properly. It doesn’t do a smooth loop. We enable the lazy load option and the js, css compression. But we still see the loading icon of youtube when the video restarts.

2.We wanted to create some posts with video format and the video doesn’t play.

Thanks!

pixelentity

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/42-WordPress-OneUp

Hello,

i got another question. I create some picture galleries in the content of my projects. Is it possible to activate the “next” and “previous” buttons of the lightbox? I make them visible per css but the doesn´t work.

- link to picture: https://www.dropbox.com/s/u0m9uohnbqzrfsn/Bildschirmfoto%202015-03-23%20um%2010.37.03.png?dl=0 - the link to the website: http://glow.glow-berlin.de
pixelentity

if you would like to make a gallery project which works like that you need to select the “cover” gallery mode, this basically shows a cover image (first img in the gallery) and once clicked the gallery opens and its other images maybe viewed using the next/prev buttons. Please refer to the help documentation for more info about setting up this gallery type.

KJC Purchased

The splash page is not showing up. everything was fine and then it just disappeared and starts on the about section.

everything looks the same in terms of settings.

please help!

thanks!

pixelentity

Hello,

have you already opened a thread on our support forum? http://support.pixelentity.com/forums/42-WordPress-OneUp
anitechs Purchased

Hi I just purchase your theme and when customising it seems working well from splash screen to about section but the portfolio section has been somewhat frustrating as I tried to add images to the WORK-PORTFOLIO but the more images I add they seems not to appear on the home page..pls how do I add images so that they would appear on the portfolio-work section??

pixelentity

Hi, In the “View” section of the admin, find your portfolio grid view and make sure its “Max” setting is not set to a small number. This would limit the number of items appearing on your grid. Refer to the included documentation for a full explanation of all the options found there.

Kapa Purchased

I just purchased this theme and I thought I could add my own Icons in the services area, but do not see a way too. How can I add my own Icons to the services section?

pixelentity

Hi, To use icons which are not part of the built in icon font you will need to do some manual work. See this thread in our support forums for more information: http://support.pixelentity.com/threads/8082-want-to-use-Custom-icons-in-the-services-section

can you suggest another “booking/reservation” contact us form plugin that works with this theme? Ive already tried a few which either doesnt work or all and/or causes my website to not function properly??? please help!!!! Any advice/feedback is more than appreciated. thank you and hope to hear from you :)

pixelentity

Hi, Unfortunately we don’t have any experience with any such plugin, so we cannot advise you. Try a few more and see what happens. Seeing as it will be a plugin, you will almost always need to add some custom css styles if you want plugin markup to suit your theme’s style. Just be aware of this. In general once they are created correctly for use in WP, they shouldn’t cause any problems foe you theme. If a plugin is causing your theme not to function, then there is something definitely wrong with the plugin.

Nas05 Purchased

Hi i have installed the theme but sometimes the arrow ( slider and gallery) icons are not visible. What can i do?

Thanks and hope to hear from you

Nas05
Nas05 Purchased

Thanks it appears just via non www . Is it possible to fix it?

pixelentity

Yes! In your hosting control panel, you need to set up a redirection from the www version to the non www version and it will work. This problem arises because your www version is then trying to load things like icons from the other domain (working non www version) and is running into cross-domain restrictions, hence them not appearing.

Nas05
Nas05 Purchased

Great! Thank you very much and keep up the good work!! Thumbs up!

Love your theme! is there a way to change part of permalinks on this theme, changing the word “project” in link to word “venue” ? My site is – http://vegasclubguides.com/

For example, I want to change the following permalink from the current - http://vegasclubguides.com/project/foxtail-pool-club/ to the preferred permalink as follows - http://vegasclubguides.com/venue/foxtail-pool-club/

Any advice is more than appreciated!!! thanks, jamie

pixelentity

Hi, Check this thread from our support forums, its about a different theme but the method/files are the same: http://support.pixelentity.com/threads/9714-SOLVED-Change-Permalink-project

amopopo Purchased

Hi, I’ve set up a localhost version, and when i migrate to the website everything in the block is gone! Is there any block backup process that i missed out? please help, it’s very urgent

pixelentity

Hello,

sorry to hear you are having problems.

This issue is caused because your localhost and live installations have different urls, which causes problems with serialized builder data.

You will have to use the migration tool that is able to replace the urls. I would suggest to run your WordPress database through this tool: http://pixelentity.com/wordpress-search-replace-domain/

Or use this plugin to move the complete WordPpress installation: https://wordpress.org/plugins/duplicator/

Default-user
amopopo Purchased

Tried both way, still lost all the block I’ve created for all pages. I even tried find and replace the url in .sql file.

then i have to rebuild all the text and every block in the middle of the night when i live the website.

it didn’t even work when i just move it from domain.com/staging to domain.com

very disappointed with this issue. =(

pixelentity

This issue is not related to our the page builder, builder blocks or to our theme. Out of 4k buyers we have not had anyone else report such a problem, we ourselves have moved several installations of this theme complete with builder blocks using the above linked web app (created by us) without any problems what so ever. Like mentioned in that web app changing urls in sql files is not sufficient because of serialised strings used by WordPress. If you have used the above mentioned tools correctly and yet you are still experiencing problems then the problem is elsewhere in your or your client’s WP install or configuration/settings. Unfortunately debugging such things is beyond the scope of our support.

Hi, i am interested in buying the theme. i have a small question. can i choose to have the main menu appear all the time?. right now it appears only when i scroll down a little. thanks

pixelentity

Hello,

thank you for your interest.

Yes, you can easily do that, there is an option in the backend that allows you to have the menu always visible.

anitechs Purchased

Hi, your theme is getting interesting but I’ve issues with the team section as it’s not in horizontal format, see link: http://megapluxglobal.com/POSM/#team ..pls what can be done?

pixelentity

Hi, By the look of things you have not built the staff block correctly. There should only be one sub block inside the team block, it should be set to 3 or 4 columns, whatever you require and then the team members inserted there using the “staff” control. My guess is you have added multiple sub blocks to the team block and set each one to be 1 column with one staff member only.

Hi, Is possible to change the hover animation on the portfolio? I wish came up a blue layer when we move the mouse over an item. It is possible and simple to accomplish this change? thanks!

pixelentity

Hi, That would require custom work to the theme because there is no option for this in the theme by default.

Hello Sir,

I have installed the theme and imported the demo content, But the template page http://oneup.themes.tf/captioned-slider-home/ is not in my pages list, Please advice Regards,

pixelentity

Hi, We only added that page to our live demo at a later date hence it never made it into our export data for the “1-click demo import” feature. The only thing which is really new there is the slider, almost all other sections can be found elsewhere in the demo content, if you wanted to reference their settings etc. Did you have a specific question about how to achieve something seen in that demo page? If so, let me know and I will try to answer it for you.

Default-user

I need to create the slider with layers as shown on the page

pixelentity

If that page was to be included in the demo content the images would have been swapped out with dummy images and as such the layers would need to be recreated by you with your own images anyway. If your images differed in number or pixel dimensions, even slightly with those in the demo (which is very likely), the layer coordinates and timings would not be suitable. What I’m trying to say is that either way you would need to create your own slides and captions, that data being included in the 1-click demo import data would not really make any difference.

Hey!

Thank you for your continued support and a great theme.

Quick question: I am attempting to use a custom style class for some of the text in my site but I am not able to adjust the weight of the google font? Any thing I could be doing wrong?

This is the custom I have entered: .thin{ position:relative; font-weight: 100; font-family: ‘lato’, sans-serif; color: #888; font-size: 24px;}

Again, thanks for your help.

pixelentity

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/42-WordPress-OneUp
wbekhazi1 Purchased

hi, very nice theme,

i got a problem, i worked on the theme on a domain, everything worked fine. BUT when i moved it to my client’s domain, it worked for 30 sec only , then i got blocked , i cannot see the backoffice. i can only see the website even after i login, it takes me to the website.

can u advise me why ? ASAP PLEASE

pixelentity

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/42-WordPress-OneUp
Default-user
wbekhazi1 Purchased

dear,

i wrote on the forum my question as u requested. i still got no reply. please advise urgently

pixelentity

Hi, I’ve just checked, you thread got a reply 24hrs ago. Please keep the conversation over on the thread from here on out. thanks.

Hi,

This is a post-purchase question. Just wondering if the theme is compatible with BuddyPress?

pixelentity

Hi, Unfortunately not. Hence it would need some manual work to the theme before it could be used with that plugin.

Hello,

I would like to make a multilanguage Website with that theme.

What plugin should I use ?

pixelentity

Hi, While this theme includes support for multi-language using the WPML plugin, it has come to our attention through our support forums that this plugin is not the most stable and has given some customers problems, so unfortunately as a result we cannot recommend it going forward.

Default-user

any other solution ?

Hello Sir,

I have made my website on my PC but when I wanted to put it online, I can’t see the contents I a have the page created but without content, How can I handle this issue

Regards,

pixelentity

Hello,

try using the Duplicator plugin to move your website.

Hi Guys,

Love the theme but I just updated to the new Wordpress and my OneUp is all messed up : www.bsocialstudio.com. Spoke with GoDaddy and they told me to check in and see if you have an update or will soon be releasing one.. HELP! Thanks!

Kristina

please can you advise what has changed as the changelog has not been updated on here. I know I can download it probably but I tend to just check there. ;)

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