I meant video embedded in post/project. see printscreen https://qas-shared-assets.s3.amazonaws.com/snaps/y40m10x29j1kmx6
Thanks, can you please share the url to that page so that we can test it and see what is going on. Thanks
I just tested your website on my Nexus 6p in Chrome browser and it worked.
I also checked on the latest Samsung they have on BrowserStack and it seems to be working there as well. What kind of error are you getting?
Hi, before purchasing this theme I’d like to know how is it possible to use mp4 video in views background without affecting bandwidth which is limited in my host plan. Thanks.
Hi, its not possible unless you host your videos on some kind of content delivery network, such as max cdn.
Hi, Thanks for the answer.
I notice that the hamburger menu, on smartphones, does not display second level menu. Is there any way to fix that? Thank you.
Hi, It sure does, no problems with sub menus on mobile devices here. What device/platform/browser are you checking with?
I test this on Note 4 / 5.1.1 Chrome > http://oneup.themes.pixelentity.com/new-modules-in-v1-5/ when I click on Blog from hamburger nothing happened.
Same in reduced desktop chrome . Thanks
we will update our demo today to apply the fix, but it’s already fixed in our theme, we just forgot to update the demo with it, thanks for pointing that out.
Hello, my site was built in oneup and was working normally for 1 year. He stopped to show the images on the grid portfolio. In the admin I checked it and the views options are gone. Can you help me solve the problem? What could have happened?
Thank you very much.
Hi, Make sure you have the latest version of the theme. Download it again from your Envato account and update it. Sometimes users have WP set to auto update when a new version is released. Another possibility is that one of your plugins is interfering with the theme. If you have installed a new plugin recently or even updated your old plugins, then this may have caused the problem. If the problem still exists after updating the theme, then try to disable your plugins and see if that fixes it.
I have this theme installed on wibbsy.com but when the splash loads, I can scroll horizontally to the right and it messes up the layout. But if I scroll to the bottom of the page and then back up, I can no longer scroll horizontally from the splash screen?
How can I stop the horizontal scroll? Thanks
Hi, Please share your website’s url with us so we can take a look.
Apologies for missing that.
Which browser are you experiencing this issue in?
Chrome. It’s when I use a Macbook touchpad and pan to the right
Vid here: https://youtu.be/9zwJiFGEw-k
Seems to only happen on displays larger than 720p resolution also. So if I reload the page in display at 1280 I can’t pan right and it works correctly?
Hi, Paste this into the “Custom CSS” field in the them options page.
In our tests this fixes the issue.
Works! Thanks. Perhaps a future update to the style css?
We will make sure to include it in the next update (too late for the today’s one), until then keep it in Custom CSS
Thank you. I do have 1 more request on wibbsy.com… For some reason some of the icons are not working for pagenation, footer social links etc…
Actually ignore the icons.. sorted.. but on the Social Profile links, do you need to put anything infront of the html link? Or does selecting ‘Twitter’ auto format the link so you just need to input your twitter handle for instance?
Hi, There’s no special voodoo going on there, it’s only attaching the actual link you input on to the icon, so if you want to do something specific to twitter for example, then you’ll need to insert it into the link field. (remove the # character in the link field by default).
Okay. That is what I thought. So on wibbsy.com I have the Twitter icon with “https://twitter.com/<username>” (where <username> is the correct link) listed in the Theme options but when you load the page, the icon isn’t a link? Am I missing something fundamental here?
Hey, I checked your website yesterday and there was something wrong, the site is not showing. I’ve checked again now and its still the same. Let me know when its back online so I can check on the above issue.
Sorry. CDN DNS failed. Okay, site is back live and the social links are still not active in the footer. Any ideas? Thanks
Hi, That side effect is caused by the overflow-x:hidden; snippet which was added to the html element. Remove that and your links will work normally. If afterwards, the scrolling splash area is still happening, we’ll find a different solution for that.
Okay. Removed the custom CSS overflow and the site is working fine. However the social links still aren’t getting links?
Now that you mention it, after your issue I believe we added that snippet to the newest versions of the theme, so the CSS is still there. Past this into the Custom CSS field to negate it.
Then check if the scrolling splash area issue has returned. Sorry for the mixup. Let me know if this works and I’ll check back asap.
Thanks. This worked!
Thanks for fixing the ‘sections’ part in menus that wasted two days of my time!!! Now the contact form and social icons don’t work? I have entered the address it says email sent but doesn’t work and social icons show but don’t link? I have configured this in the theme options though!
Hi, Can you share the link to your website please, so we can take a look.
I currently have a ‘coming soon’ page as I don’t want customers to see the site live yet.
It seems the person above has the same issue with the theme.
Hi, That customer’s link problem was caused by a custom change in their CSS which was specific to their website, so you problem will be something different for sure. So I’ll need to see the page in order to diagnose it.
Upon entering into the website, all the links at the top of the page are active with a red bar below each of the navigation items. How do I turn off these active links? I would like them only to appear when the user scrolls to section related to the navigation item.
My site can be viewed here: http://alxagency.com/nelson/
Hey, Try disabling your active plugins and see if the problems disappears. Sometimes badly developed plugins load scripts in places they should not, which can have these kinds of side effects.
How do I add a sidebar to the individual service page? Here is one of my service pages http://alxagency.com/nelson/index.php/service/repairs/
Hi, Unfortunately sidebars can only be added to blog pages and/or blog posts.
1. Set up a “view” (main Wp menu item). With these settings: http://pasteboard.co/N1D5P1c.png
2. Set up a “view block” (from the page builder) in your page where you want the portfolio section to sit. Use these settings: http://pasteboard.co/N1J03wS.png
That’s it. Obviously you’ll need to have projects made first before you can start these steps above.
i have created a custom menu i am trying to showing in header.php with condition but it not showing
Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.
Is it possible to allow the full testimonials to show in the testimonial section? If you visit wibbsy.com you see that the testimonials/quotes are cut off before the end. But there doesn’t seem to be a way to extend the size of the block to allow for the full thing. Either that or there doesn’t seem to be an automatic delimiter symbol that shows that it’s been trimmed with a ‘Read More’ or similar….
Hi, Yes there is a max character limit set on the testimonials. Here’s how to remove it:
in the theme root find this file: “view-carousel.php” and open it in a code editor. Go to line #33, you should see this:
<h2><?php echo get_the_excerpt(); ?></h2>
Change that to this:
<h2><?php echo get_the_content(); ?></h2>
That will fix it.
Perfect. Worked like a charm.
Hello, I purchased your themes yesterday. when I run in the local site wamp server I have this error message. Please help me how to arrange the error. Thank.
Hi I wrote you since 3 days, but no reply, if you don’t want to answer me i will ask a refund of my money since i’m unable to use your themes.
Hi, Judging by the error info, your wamp server’s configuration is messed up somehow. This is not a theme issue.
Hi, yes the problem came from wamp server’s, all is well now, Thanks, But i realise that in theme option I can’t choose MIXED + LAYERED SLIDER skin, why? how can I have it?
Hi, Sorry I don’t understand what you are referring to? Can you give more details about these skins please?
how i can get to work the mixed + layered slider as is showed on the theme forest options for preview, as i sow there are 3 diferent skins but on my general options i just see the ligth and dark?
Oh I get you now. That demo uses the light skin also. Some sections simply have different background colors added. Each block in the page builder allows you to set its background color and also to set if it uses light or dark text. As for the layered slider, that’s just a slider made using the theme’s features. If you imported the demo content it will be made for you, look for a page named: “captioned-slider-home” which gets created by the demo import, the slider will be used in the splash block.
Hi I bought OneUp theme , Also i got the email for the same.
Amount got deducted,.
But i cant find the theme in my downloads option.
as in It’s not available in my downloads option.
I received the purchase code also.
Username – thatdarkcoffee
Email – email@example.com
Hi, You’re comment is not showing a “purchased” badge so according to Themeforest you haven’t purchased this theme. I recommend that you contact Envato Support about this issue, as unfortunately authors don’t deal with purchasing issues. Thanks.
Where is the support?
I have asked a question on the forum 2 weeks ago. Still no reply
Hi, Can you post a link to your thread(s)? Or just let me know you username on the support forums & I’ll take a look asap.
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